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“Very Clean!” 5 of 5 stars
Review of BEST WESTERN PLUS Westchase Mini-Suites

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BEST WESTERN PLUS Westchase Mini-Suites
3.0 of 5 Hotel   |   2950 West Sam Houston Parkway South, Houston, TX 77042 (Westchase)   |  
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Ranked #19 of 451 hotels in Houston
Austin, United States
1 review
“Very Clean!”
5 of 5 stars Reviewed July 17, 2013

My two grandchildren and I tagged along with my husband for this business trip, and my granddaughter summed it all up on the note she left at the nightstand (without any encouragement from me), "I love Best Western."

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review, August 2, 2013
Rosa D,

We are always happy to hear that kids enjoy our property. Thank you for your review and we hope to see you again, if you return to Houston.

Boris Manriquez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 people have reviewed this hotel

Traveler rating
    193
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    20
    5
    4
See reviews for
115
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Antonio, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 14, 2013

I would NEVER return to this facility. The beds were so hard my hips and back were aching within seconds of laying down. It was worse than a Motel 6! I've slept on a lot of hotel beds, and this was the worst one EVER. My husband and I never slept a wink the entire night and had trouble functioning at our business event the next day. To top it off, I was 8 months pregnant!

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review, July 25, 2013
Terri H,

We appreciate your review and apologize that you did not sleep well here. We have Sealy Posterpedic Solar Platinum Firm mattresses and in the future we are going to look for toppers for our guests who prefer more of a plush feel. Again, thank you for your review.

Boris Manriquez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 11, 2013

This is a nasty, old dirty place. The moldy smell was disgusting. They don't even have an elevator, so you have to struggle getting your luggage up the stinky stairs. The room air conditioner was from 1970 and extremely LOUD. It repeatedly turned on and off every few minutes all night long. Tried turning it off, but room got very hot, humid and stuffy so had to resort to turning it back on. Didn't sleep at all. :-(

The printer in the front lobby 'business area' didn't work at all, so could not print my boarding pass. Since the error message indicated that the 'print drum needs to be replaced', it appeared to not worked for a long time.

If I hadn't pre-booked a non-refundable deal, would have checked out after the first night. The only positive thing was being close to the office where I was working.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review, July 13, 2013
Hello Charm4u,
Thank you for your comments on our property. We aim for our guests to enjoy their stays, and do in fact have some exciting things coming up at the end of the year. I would really appreciate it if you contact me so that you can give me a bit more feedback on your experience here, so that I can personally use it, in conjunction with other comments.

Thanks,
Boris Manriquez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 9, 2013

This property is average or below average in the features and amenities category. What sets this property apart is the friendly staff.

Pros: Friendly Staff, Clean, Welcoming
Cons: Outdated rooms, uncomfortable bedding, repetitive breakfast, location is not within walking distance to many amenities (ihop and sushi buffet nearby)

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review, July 13, 2013
Dear Ezrabud,
Thank you for taking the time to give your review on our property. The staff here does make this place what it is. We have some exciting things in store for the property coming up. We hope to see you in the future, where you will get the same great service and hopefully be able to notice the changes that we are making.

Again, Thanks
Boris Manriquez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 19, 2013

We had the privilege of staying here a couple nights. Excellent service and the rooms were clean. This will be my choice for all future lodging when I need it. Its also family safe and friendly. My little brother made a new friend there and now they're chat buddys online.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review, July 13, 2013
Nektulos S,,
Thank you for your review. We look forward to seeing you again whenever you are in the area.

Thanks,
Boris Manriquez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed June 18, 2013

Good location, clean rooms, fast and courteous check-in. Our room was on the first floor near the stairs where we heard loud, inconsiderate travelers coming back late from a night out on the town. Hotel should consider putting up a “quiet zone” sign after 11:00 PM. Other than that, it was an adequate stay.

Room Tip: Avoid rooms near the reception area and stairs; too much commotion!
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review, July 13, 2013
JudyJackpot,
Thank you for your comments about our property. Your suggestion for a "quiet zone" after 11, will definitely be taken into consideration. We hope to see you here again.

Thanks,
Boris Manriquez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lago Vista, Texas
Top Contributor
100 reviews 100 reviews
36 hotel reviews
Reviews in 53 cities Reviews in 53 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed June 9, 2013

No elevators, so request first floor if you have mobility problems (remember this is a five star rating for a three star hotel, don't expect luxury) but service was above and beyond the last five star hotel I stayed, great staff. Firm comfortable beds, good pillows, and I loved the fact their beds actually were queen beds (so many hotels have gone to double beds in their double rooms and often still call them queen). Breakfast included sausage and eggs as well as your standard continental fare, there were cookies at front desk when we got there, all touches that were above what we expected for the $76 nightly rate. Pet friendly so we did see a couple dogs, they must sort the rooms between pet and non pet because I could not tell at all if a pet had ever been in our room, very clean. Quieter than most hotels this close to the freeway, very quiet ( and I am picky about noise)

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review, July 13, 2013
Lakechiro,
Than you so very much for taking the time to give a review on our property. We are pleased that you were pleased with your stay. Cleanliness and hospitality are our top priorities, so we really do appreciate you noticing it. We will be addressing the "no elevator" issue soon.

Thanks,
Boris Manriquez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Westchase Mini-Suites

Address: 2950 West Sam Houston Parkway South, Houston, TX 77042
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#17 Family Hotel in Houston
#19 Spa Hotel in Houston
#19 Best Value Hotel in Houston
#20 Romantic Hotel in Houston
#20 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Westchase Mini-Suites 3*
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Also Known As:
Best Western Plus Westchase Mini Hotel Houston
Best Western Houston
Houston Best Western

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