This Marriot ( under licence ) has only been open for six weeks. We arrived from Lisbon Portugal where the Marriot is superb after a long flight via Newark and arrived at around 4 am our time after waiting in a hundred yard long line at the Airport for a cab. I had reserved on route in Newark and the two people at the desk had my reservation. We had four bags . They looked at us and smiled.
" We dont have anyone available to help you" I was too exhausted to respond and went and found a trolley and load the heavy bags, Shlapped them into the elevator and we went to our room. As we were finishing unloading someone arrived, probably a security person.

In the morning the duty manager failed to appear although her card said she would be on duty at 9am. Finally one of four managers that Marriot have in the area turned up. Well trained not to cross swords, he gave all sorts of stupid reason why they dont have staff to assist with clients cases and agreed to knock off the price of breakfast. Fine, we went to the Galleria one and a half blocks away which was the reason for choosing this "hotel"
and returned to close the cases and ring down for a cab and to send someone for the baggage. "We dont have anyone" I was
really fired up by this after the mornings session. "We will look for someone" and indeed someone did turn up, a maintainence man and helped with the trolley to take down the bags to the cab.

I informed the manager that I would write to Trip Advisor because his response was inadequate but because of his gesture thought twice, but when I received the response a second time I thought that this warning was essential.

Its also know as Marriot by the Galleria or Courtyard.

I'm certain that by writing this, I will draw (potentially unwanted, for myself, anyway, in terms of being able to easily get a room here) lots of attention to this brand new, lovely hotel. It had only been open for two weeks when I stayed there, and the staff was tremendously accommodating and attentive. The rooms are lovely and quiet, the location fabulous, and the rates were also quite competitive. Parking is in an adjacent garage, the breakfast is fresh and bountiful, and the rooms very nicely appointed.