My wife & I threw a 40th bday party last week and had about 60 guests attend. The party was held in the private Conspiracy Room which was great -- room was very cool & the staff there was very attentive and helpful. As we planned to enjoy the whole party experience, my wife and I decided we would stay the night in a suite.
After we left the party, we had about 10 of our friends come up to the suite for some late cocktails. About 45 minutes after we got to the room, a member of hotel security ENTERED our suite unwelcome. According to him, our party was too loud and other guests were complaining. That is understandable and all guests have their right to complain if the feel there is too much noise - I have no problem with that. However, this "toy cop" of a security guard/ floor manager open the door to my suite unannounced.
When I went to the door to see what the problem was and ask why he entered my room without permission, he says that he allegedly had Been knocking and nobody answered so he took it upon himself to enter. I find this hard to believe as there were 6 of my guests right by the door. Regardless, I asked him why he wouldn't give me the courtesy of a call to my room and ask me to keep the noise down and his response was "I should be listening for knocks on the door and he didn't have to call my room". The guy then went on to make threatening statements such as "if I have to come up here again, everyone will be evicted.". I told him we would keep it down but I didn't appreciate his threatening tone and him entering my room unannounced and without permission was unacceptable.
At this point it got ugly and my wife had to intervene as I was livid. I would've thought that after we had spent a considerable amount of money in the hotel party room hosting party for 60 people (including a premium open bar package and food) that it wouldn't be asking too much to place a courtesy phone call to my room to let me know there was a problem before entering my room without me opening the door and continuing to make threats and treat me like a freaking thug! Apparently I was wrong and this is how the hotel management acts. I take full responsibility for disturbing other guests, but I didn't even know it was an issue until this clown of a "manager" entered my room. A simple call would've been enough.
By the way: I stayed at the ZaZa one other time, also in a suite and there to celebrate an anniversary. On the occasion, someone from the hotel removed a personal bogle of champagne from our room. When I called the hotel security to tell them the champagne was missing, they questioned whether I was telling the truth about having the champagne there in the first place! Yeah, that is how I roll -- spend $400 on a suite and then make up lies about a bottle of personal champagne being stolen! Turns out there was a mixup and the champagne was removed accidentally, but I was also questioned and treated like a piece of dirt by hotel management.
I made the mistake in returning to ZaZa last week and giving them more business in hosting our par there. However, after the 2nd horrible experience with their customer service and management staff, I will never patronize their establishment again and will pass along my negative experiences to all I know. It is a shame too as the waitstaff was wonderful but I cannot give this property a favorable recommendation overall.
- Official Description (provided by the hotel):
- A luxury hotel including restaurants, pool, fitness center, spa & spa cafe with a pet friendly policy located in downtown Houston. Known for their sophisticated service and modern interior. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Tablet Hotels, Booking.com, Expedia, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Hotel ZaZa Houston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.