We have stayed at both the Dallas and Houston ZAZA hotels. Several times, all for special occasions. I have absolutely zero complaints. The staff has always been courteous and eager to help. We would not go back to a hotel if we had been unhappy with any aspect of the stay. If we are in Dallas or Houston we always stay at the ZaZa. As far as the mini bar prices go, I looked at the prices and they were on par with any hotel of this quality. The first stay, our room was upgraded wiithout charge or trouble. I just changed a reservation and asked for their best rate and was immediately given a special lower rate.
Last year during Valentines weekend, I called for a massage ( Dallas location) and got one within one hour. This was with no prior reservation.
Most downtown hotels in major cities charge a parking fee. Don't most people expect this? It seems naive to expect boutique hotel amenities at a motel rate. I am sure there are always MUCH less busy, no parking fee motels that would accomodate guests who cry foul at ZaZa rates and service. Heck, there are hotels that give a free breakfast buffet.
I not only would recommend this hotel to friends and family, I have many times.
Actually, I am glad I won't run into any cranky guests who are staying elsewhere due to their prior bad luck at the ZaZa. It's unfortunate for the hotel to lose the business, and I dislike that aspect because of the excellent experiences that I have had. But I think many travelers are going to find something to complain about no matter what. When I get away, I look for things to enjoy and don't sweat the small stuff. It makes for a better time!
Try the ZaZa, it is really worth it. The prices are quite reasonable and the hotels are in locations that are near shopping, restaurants and museums.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.