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“Amazing Experiece at ZaZa” 5 of 5 stars
Review of Hotel ZaZa Houston

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Hotel ZaZa Houston
4.0 of 5 Hotel   |   5701 Main Street, Houston, TX 77005   |  
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Ranked #8 of 468 Hotels in Houston
Certificate of Excellence 2014
Dallas, TX
1 review
“Amazing Experiece at ZaZa”
5 of 5 stars Reviewed October 4, 2013

We had the most amazing stay! We never want to stay anywhere else. The front desk lady, Mary was OUTSTANDING. She upgraded our room and gave us an unbelievable suite. The spa was exceptinonally beautiful and the massage was superb. We enjoyed this hotel more than any other! We can't wait to come back. I can't wait until ZaZa in Austin opens so we can stay there on our next visit. This hotel truly knows how to make customers feel special!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, October 8, 2013
SukiBloom!

Thank you for the wonderful feedback! I am pleased to read that you had a fantastic stay at Hotel ZaZa recently! Mary is a ZaZa rock star; I am glad she took care of you during your visit! She will be commended for a job well done!

Please touch base when you would like to dive back into the ZaZa world, as I will have my team roll out the reddest of red carpets upon your arrival. We love ya!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,086 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
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English first
1 review
5 of 5 stars Reviewed October 2, 2013

This is the ONLY hotel I ever want to stay at while in Houston. Everyone from the valets to the receptionists are excellent in the service they give. The suites are wonderful and unique. The restaurant/bar is a fun place to be and the food is top-notch. I love everything about Hotel Zaza.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, October 3, 2013
Bguerra1!

Thank you for the fantastic feedback. I am pleased to read that you "love everything about Hotel ZaZa"! The Z is definitely eclectic. I am also glad to read that you enjoy the Monarch!

Dive back into the wonderful world of ZaZa again soon! We love ya!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Top Contributor
138 reviews 138 reviews
3 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 1, 2013

We found the 300 + hotel in a quit section in downtown Houston..(It wasn't lost) We were surprised at the hotel..the room are outstanding..bed linen is 1st class..Coffee in the morning on ever floor..Not the powered coffee..The Shuttle service is outstanding..The SUV with a pair of Horns on the front..This is a class hotel with class service..U can't go wrong..

Room Tip: Lower floor are less money..But what ever you get..it's worth the money..
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, October 2, 2013
Bobo100!

Thank you for the fantastic feedback! I am happy to read that you had a great time at Hotel ZaZa recently. The Magic Carpet Ride shuttle is one of the many gems of the hotel! I am glad you found the complimentary transporation service OUTSTANDING!

Please touch base when your travels return you to Houston, as I will have my team roll out the reddest of red carpets upon your arrival!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curitiba, PR
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 28, 2013

My wife and I enjoyed our stay here with very friendly staff and a nice coffee / tea setup each morning. I would have been nice if it was available in the afternoon. Comfortable beds and a good veiw of park. I found the location convienant to the metro train for getting to / from my downtown office.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, October 2, 2013
Pat_from_Redford!

Thank you for the great feedback! I am pleased to read that you had a thoroughly enjoyable visit at Hotel ZaZa last month! The Butler's Pantry complimentary coffee and tea service is one of the many gems of the hotel. I am glad you liked the setup!

Please touch base when your travels return you to H-town, as I will have the ZaZa team create a signature experience for you! We love ya!
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Lago Vista, Texas, United States
1 review
5 of 5 stars Reviewed September 27, 2013

My husband and I recently visited hotel Za Za in Houston for our 17 year anniversary and the entire experience from start to finish was superb in every way. We met Shane and Mary first, and they were so very sincerely professional and helpful, making everything checking in seamless. We have stayed at many nice hotels and hotel Za Za is now at the top of list. The 12th floor called the magnificent seven was where we stayed in the "Rock Star" room. Simply incredible, clean, spectacular view of the entire city and enormous. If you plan a trip to Houston and want the pampering elegant experience of a lifetime stay at THE Hotel Za Za! You will not want to leave and that's precisely why so many folks we met were frequently returning guests. We can't wait to come back soon! Thanks so much to all of you who made our stay so perfect! Calvin and Jackie Smith - Calvin's Fine Jewelry Austin, Texas

Room Tip: Talk directly to the front desk and ask for "Mary" and she will help you find the best roo...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, October 2, 2013
Jackie S!

Thank you for the wonderful review regarding your recent stay at Hotel ZaZa! I am pleased to read that your 17th Anniversary was an incredible experience at the Z! The Magnificent Seven Suites are definitely worth a visit.

In regards to service, I am happy Mary & Shane took wonderful care of you at check-in. I will make sure they are both commended for providing excellent hospitality to you!

Please touch base when you would like to dive back into the ZaZa world for another eclectic getaway, as I will have my team roll out the reddest of red carpets upon your arrival!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago, illinois
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 27, 2013

How can you even begin to explain the superb customer service at ZaZa!
From our first interaction with Rida (concierge) to pool bar staff all went out of their way to ensure you had a pleasant stay. The rooms are spacious with wonderful views of the park.
I have to admit that one of my favorite amenities was the shuttle service, all the drivers especially Daniel and Faseel were wonderful! Plus the added incentive of driving thru Houston with "Longhorns" on the front of your SUV was a no miss!
Don't pass this one up....take a trip to Houston just to spend some time at ZaZa!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, September 30, 2013
ciaobella50!

WOW! Thank you for the awesome review! I am happy to read that you had a fantastic customer service experience during your stay at Hotel ZaZa.

In regards to the complimentary Magic Carpet Ride shuttle, I am pleased that you enjoyed the transporation service! We will take guests anywhere within a five-mile radius of the hotel.

Please touch base when you would like to z-scape back to ZaZa, as I will have my staff roll out the reddest of red carpets upon your arrival! We love ya!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

I have now stayed at the Houston Zaza 6 times over the last year. They never disappoint. The rooms are very well appointed and the little extras like coffee in the morning, water by the bed at night, fruit in the work out room, don't go unnoticed. The staff are all extremely professional and quick to help. We love the staff at the pool that offer such great service. Thanks to Raul for our last visit. The shuttle service is so helpful and the drivers have become friends. We are true zaza fans and will continue to stay there when our plans land us in Houston. Only downside is that if you are traveling with kids or family there is only one room type with double beds. The larger suites are fantastic but for 2 people.

Room Tip: Upgrade to the fantastico suite if you can. They have better views and are more comfortable.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, October 2, 2013
travlanytm!

Thank you for the great feedback! I am pleased to read that your visits at Hotel ZaZa never disappoint! The Magic Carpet Ride shuttle service is one of the many gems of the Z; I am happy you enjoyed the ride during your stay!

Please touch base when your travels return you to Houston, as I will have my team roll out the reddest of red carpets upon your arrival! We love ya!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ZaZa Houston

Address: 5701 Main Street, Houston, TX 77005
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 468 Hotels in Houston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel ZaZa Houston 4*
Number of rooms: 315
Official Description (provided by the hotel):
A luxury hotel including restaurants, pool, fitness center, spa & spa cafe with a pet friendly policy located in downtown Houston. Known for their sophisticated service and modern interior. ... more   less 
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