Hotel ZaZA has the worst customer service you will find in the hotel industry. I just recently went on an annual girls trip and we thought we would stay at a nice hotel. Four of the six of us had money stolen out of our wallets and we were treated as if we had stolen the money from our friends. They did absolutely nothing to help. You would expect more from a five star hotel, but we received absolutely nothing. They were incompetent and rude and I would not recommended this hotel to anyone!

The hotel is situated in a relatively quiet area close to the museums. The interior decoration is nice enough and the rooms are very spacious. The bathroom is also immense and the ammenities are very nice. However, the towels were rolled up and placed underneath the sink (at least in this room) and there was only one hook at the back of the door to hang it up. Very designer, not very practical. But most shocking was that my room felt like it had not been cleaned in ages. Hair, dust, old lipstick and tissues were just some of the items hidden in corners, behind curtains, udnerneath the desk etc. Totally unacceptable for a hotel of this caliber.

I booked a spa weekend with several girlfriends at the hotel. I visited 6 weeks prior to check out all the facilities, which were lovely. I booked the spa, rooms, and a dinner reservation at that point. I then confirmed the reservations one week prior to the event. The hotel contacted me 2 hours before check-in to let me know that they had double-booked the spa and were cancelling my reservation. They offered no restitution or alternatives. After scrambling to get a spa appointment elsewhere, I returned to the hotel for dinner. Arriving at my reservation time at 9pm, my party of 6 people was not seated until 11pm. We were each offered a free drink at the bar after we complained after an hour of waiting, When we were seated, however, the hotel manager said quite rudely to us "I trust you're happy now." Though the meal was tasty and the rooms were quite nice, I was so appalled at the incredibly poor level of service and the bad attitude of the staff that I felt compelled to write a letter to the management and write this review. I've stayed at many hotels over the years and have never experienced such poor quality of service. It is a shame considering the high quality of the hotel's amenities.

I stayed at the ZaZa for a conference, for two nights. It is a lovely hotel. I would describe the decor as "F Scott Fitzgerald meets Teddy Rosevelt, with a James Dean imitation thrown in". Despite its eclectic, albeit, nostalgic decorating inspiration, the ZaZa manages to pull it together in very good taste. There are many nice touches, such as fun candies, rather than the conventional "bon bon" at turn down, a clever saying on the pillow, and at the conference, various toys distributed on the tables for fidgeting.

Pros: fun and playful, comfortable bed, flat screen plasma tv, lovely pool, spa on premises, good location in Houston near museums, Rice, and Medical Center. No coffee in room, but, in foyer on each floor and quite good. Excellent staff and service.
Cons: No tub in bath (shower only), odd photo of a waif-like child in bathroom made me feel stared at and somewhat judged (the latter is just "my problem" I am sure). Bathroom very small. Many of my friends had trouble finding the plug in the bathroom (its behind the hand towel rack). No nearby places to eat in easy walking distance (though there is a very good restaurant on premises).