My husband and I live in Houston and stayed at ZaZa for a weekend. I arrived at the hotel before he did and checked in. I did not know this but he ordered a beautiful arrangement of flowers to be given to me when I checked in. This did not happen. When he checked in later, he asked the front desk if I was given the flowers and they said I did not accept them and that they were going to deliver them to the room. My husband was surprised. He asked me about the flowers and I told him I didn't know anything about it. We both went to the front desk to get it straightened out. The man at the front desk was unapologetic, insisted that he had offered me the flowers and I did not accept them, and throughout the entire conversation never looked at me but continued to type away on his computer. I walked away calm and cool because I didn't want poor service from the front desk to ruin my weekend. The next morning I went to the front desk and asked the woman there to speak to the manager. She asked why and I told her. She said she would give the message fo the manager and the manager would contact me. The manager never did. When I checked out she asked if I heard from the manager and I said NO. She said don't worry he will contact you. He never did.
BOTTOM LINE: Spa is excellent, restaurant is great, but there are lots of other romantic luxury hotels in the Houston area. Don't stay here. Front desk service is pretentious.
- Official Description (provided by the hotel):
- A luxury hotel including restaurants, pool, fitness center, spa & spa cafe with a pet friendly policy located in downtown Houston. Known for their sophisticated service and modern interior. ... more less
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