I booked a spa weekend with several girlfriends at the hotel. I visited 6 weeks prior to check out all the facilities, which were lovely. I booked the spa, rooms, and a dinner reservation at that point. I then confirmed the reservations one week prior to the event. The hotel contacted me 2 hours before check-in to let me know that they had double-booked the spa and were cancelling my reservation. They offered no restitution or alternatives. After scrambling to get a spa appointment elsewhere, I returned to the hotel for dinner. Arriving at my reservation time at 9pm, my party of 6 people was not seated until 11pm. We were each offered a free drink at the bar after we complained after an hour of waiting, When we were seated, however, the hotel manager said quite rudely to us "I trust you're happy now." Though the meal was tasty and the rooms were quite nice, I was so appalled at the incredibly poor level of service and the bad attitude of the staff that I felt compelled to write a letter to the management and write this review. I've stayed at many hotels over the years and have never experienced such poor quality of service. It is a shame considering the high quality of the hotel's amenities.

I stayed at the ZaZa for a conference, for two nights. It is a lovely hotel. I would describe the decor as "F Scott Fitzgerald meets Teddy Rosevelt, with a James Dean imitation thrown in". Despite its eclectic, albeit, nostalgic decorating inspiration, the ZaZa manages to pull it together in very good taste. There are many nice touches, such as fun candies, rather than the conventional "bon bon" at turn down, a clever saying on the pillow, and at the conference, various toys distributed on the tables for fidgeting.

Pros: fun and playful, comfortable bed, flat screen plasma tv, lovely pool, spa on premises, good location in Houston near museums, Rice, and Medical Center. No coffee in room, but, in foyer on each floor and quite good. Excellent staff and service.
Cons: No tub in bath (shower only), odd photo of a waif-like child in bathroom made me feel stared at and somewhat judged (the latter is just "my problem" I am sure). Bathroom very small. Many of my friends had trouble finding the plug in the bathroom (its behind the hand towel rack). No nearby places to eat in easy walking distance (though there is a very good restaurant on premises).

This was the most amazing place that I have stayed at during all my travels. It is great to finally have a hotel that offers all the luxuries and superb service of a upscale hotel like the 4 Seasons, Ritz Carlton or St. Regis but without all the stuffy hang ups. From the moment I arrived at the hotel the staff was there to attend to every need, the room was perfect and the lounge at night had a life of its own. The hotel meet all my needs for traveling for business, on my next trip I will plan on adding a day or two to relax and try out the spa.

We were taking a weekend away to go to the Houston Rodeo. We had heard about ZaZa so we gave it a try. What a cool hotel! Not like any hotel we have seen in this part of the country. The hotel is decorated with modern artwork and colors and has a very rich feel to it. The rooms are comfortable and made us feel like we were staying in a friends loft apartment. The bed was fabulous-we didn't want to get up.

We had drinks Saturday in the hotel bar which was hoping with activity. The martini's were wonderful and the staff was attentive. Breakfast was also very good and we found the staff to be available and helpful if needed but not over bearing.

We spent $275 for a king room with balcony and views of the city. Well worth the price we paid. We even walked across the street to the museum which was unplanned but a nice surprise.