My fiance and I, were so excited to experience our New Years Eve here, and absorb all of the fine surroundings...upon arrival, began one disaster after another...only two of our bags were placed on the cart for the bellman, while our other belongings, laptop, camera, clothing for the party, were left on the front steps...they did not even know or care, and watched as my fiance went outside to pick them up, carry them in and put them on the cart...the bellman stood and watched. Arriving in the room, it was nicely decorated, but extremely small..we stayed on the 3rd floor, cabana (above the pool). The bathroom is quite the experience...very tiny and you cannot close the shower, so it is hard to get out, when it is so cold, and water gets all over the bathroom floor...we paid $100. to get into what we thought was going to be a Great New Years Event/Experience...when getting to the bar, there were literally about 60 people stuffed, pushing and shoving trying to get a drink..we waited 45 minutes to get one drink each, ($35.) and the people were rude. We stayed on the terrace, we are smokers, and due to the music (we were told) was going to be to our liking..it was not...we asked lots of questions before booking here, and found just the opposite... Before Midnight arrived, my fiance tried to get champagne, they told him, sorry....we didn't toast at midnight, we did not have any party hats or favors...we wanted to know exactly what we just paid for, so we asked the front desk...she then took care of getting us two glasses of champagne, and we toasted our 2008 together, on a sofa, in the lobby, 25 minutes after midnight. We decided to go out by the pool, in what looked like a great little retreat area, it was...but there just seemed to be NO ONE in charge at this Hotel...it was a Free for All, no service, no one cleaning, NOTHING! Stepping over bottles, broken glass, and the privilege of watching people jump into the pool with there clothes on until 6:00am, was our entertainment for the evening...not to mention a lot of cursing, and you can see people thru the sheer curtains and the glass windows...so little does everyone realize, we seen just about everything...offensive yes...I could not believe, I could sit on the balcony and look up, to see a guy taking a shower! We tried to make the best of our stay, and laughed it off, but made a bet, that something else was sure to happen, before leaving....there were 5 bellmen outside, not one opened our car door, our luggage looked as tho, the doors were opened, and they just threw them in the back seat, and to top it off, our bet was done...they lost our car keys...we waited 20 minutes, for them to try and find them! Amazing Experience to say the least! We are really fun people who like to have a great time, like everyone else, but...we have had much better service at other locations, and I would not recommend this place to anyone, unless you enjoy the sleeziness of a cheaply operating hotel in Las Vegas, and definately do not bring children...our experience was $700.00...bottom line...no one is in charge, you can do whatever you want here, pay lots to do it, and not receive any hospitality during it...we witnessed people passing out drugs at the pool, before checking out of the hotel the next morning. Happy New Year to All! Houston really has a lot of Fantastic Hotels, this is NOT one of them...we really love the Hotel Icon!!

We stayed at the ZAZA in one of the themed suites .... We thought it would be okay to splurge a little (okay, maybe a lot) since in was New Years Eve! We stayed in the room called "It Happened One Night." The room was phenomenal, great views of the Museum District and Herman Park. The decor was modern, but ultra comfortable. I didn't find a thing that I would have changed in the room, it was beautiful and my pictures definitely don't do it justice. The service at the hotel was great, everyone was super friendly and eager to help you, in fact they really wouldn't let you lift a finger. The only thing that was sub-par was the in-room breakfast. We had room service at about 1am the night before and it was great so we thought that breakfast would be similar, but it wasn't. The pancakes were a little hard and tasted kinda old and the other things just seemed preheated and run-of-the-mill. Overall we had a wonderful stay and would highly recommend this hotel to anyone!!! FABULOUS!!!

The Hotel Zaza is perfectly located in the center of the Museum District in downtown Houston. It is within easy walking access to a huge number of local sights including parks, restaurants, and of course museums.

The property itself is brand new and very well kept. The rooms have very soft and comfortable bedding and are very trendy in the decor. The pool is beautiful with little shade cabanas to relax in if it gets too hot.

The hotel also has a large bar/nightclub with an outdoor space and a nice restaurant. The club was a bit loud when entering the hotel, but we couldn't hear it at all in our room.

I found the staff to be very accommodating and friendly, the room service was fast and the cleaning service was impeccable.

The Hotel ZaZa in Houston is a new hotel in the old Warwick property down in the Museum district. It opened in July '07 and overall, is a great, hip place to hang your hat instead of the big chain hotels. The hotel has 352 rooms so it has all of the "big hotel" amenities (spa, pool, restaurant, bar) but not the big hotel feel. My husband and I stayed there two nights for our 5 year wedding anniversary and overall, it was a great experience. The room was beautiful and the staff gave us special attention for our celebration. There were a few glitches with the valet parking and breakfast service, but after speaking with the general manager about them, I feel certain they will be corrected.