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“Outstanding Customer Experience” 5 of 5 stars
Review of Hilton Garden Inn Houston Westbelt

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Hilton Garden Inn Houston Westbelt
3.0 of 5 Hotel   |   6855 W Sam Houston Pkwy S, Houston, TX 77072   |  
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Ranked #46 of 451 hotels in Houston
Edmonton, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Outstanding Customer Experience”
5 of 5 stars Reviewed March 7, 2013

Front desk staff are willing to do whatever it takes to satisfy a customer! I arrived early before noon on Feb 21 and the reception went to lengths to accommodate my early check-in request inc. paging housekeeping to look for a room that has been serviced and ready for me. I forgot to catch her name but she was an Asian-looking young lady who helped me. She was professional - advising me it was before normal check-in time but still accommodated my request. Of course, the welcome package was appreciated and not something I have received before at other HGI properties. I wanted to congratulated the entire staff for such a well run property and will definitely stay again when I'm next in the area.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, April 9, 2013
Dear Guest,

We are delighted to hear that you enjoyed your stay with us at Hilton Garden Inn Houston Westbelt. It is great to get a feedback like yours, as we greatly appreciate our team going above and beyond to provide the best service to our guests.
Thank you and we look forward to welcoming you back with us soon!

Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

135 people have reviewed this hotel

Traveler rating
    85
    33
    9
    4
    4
See reviews for
25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Colorado Springs, Colorado
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 of 5 stars Reviewed February 18, 2013

This is a great HGI! The reception staff and dining staff were very friendly. The rooms were clean and comfortable. I ordered a steak dinner for room service and it was amazingly very good! I would have never expected a room service steak would have been cooked perfectly and tasted so good. The only complaint I have is my room faced the front of the hotel where the highway traffic competed with the noise of the huge fans beneath my window. If I were to stay again I will request a room on the other side of the hotel. The location was not good for me as I am in Houston to do business at MD Anderson and the drive was a little far with traffic. I wish it were closer because this could be my new favorite in Houston.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, February 19, 2013
Dear Guest,

Thank you for choosing Hilton Garden Inn Houston Westbelt for your recent stay. It is a pleasure to know that it was enjoyable and memorable. Your compliments will be extended to the Chef and the rest of our team. We still would love to be your "home away from home" despite of hotel location being a bit far from MD Anderson.
We hope to have you back with us soon!

Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver Colorado
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 5, 2013

I stayed at this hotel on a business trip where I needed a no-nonsense (just take are of me) experience. The front desk was incredibly polite and efficient. They gave me a welcome packet above and beyond what I expected. The room was neat and clean. All in all, it was just a 5-star experience for me, above and beyond any other Hilton Garden Inn, I have experienced. My experience with Houston hotels has been mostly mediocre to poor, so this place is a gem in my humble opinion. Kudos to the staff and management for making my stay great!

Room Tip: Go with a high floor away from the elevators - just standard practice.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, February 18, 2013
Dear Guest,

On behalf of the entire team, I would like to thank you for your compliments and sharing your feedback with other travelers. We are very pleased to hear that your experience with us exceeded expectations. We value our guests are strive to provide only the best service and accommodation.
We hope to see you back with us soon!

Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 6, 2013

I stayed here with spouse and two children (10 ys, 15 yrs) while visiting family so we were basically here just to sleep. The hotel is located in Houston's Chinatown so it is excellently situated for stores and MANY restaurants.

Pros:
Hotel is new and very clean.
Staff was friendly and professional.
Lobby is attractive.
Beds are very comfortable.
Very quiet. We were at the back of the hotel-no freeway noise.
EXCELLENT value.
Great restaurants nearby.

Cons:
There were four of us in the room and we had to ask for extra towels everyday.
The HVAC system seemed underpowered. If the a/c was running it was freezing next to the unit but warm and stuffy across the room. Not a big deal, just a little annoying.
There was no blanket aside from the comforter/bedspread. I dislike this because I never know how frequently those are washed.

Even with these issues, I would definitely stay again. We never ate in the hotel-too many good restaurants in Houston-but there is an excellent french bakery across Bellaire Blvd for breakfast.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, March 1, 2013
Dear Guest,

Thank you for staying at Hilton Garden Inn Houston Westbelt. We are pleased to see that you and your family enjoyed your stay and would like to come back again. Thank you for sharing your experience and concerns with other travelers. Our team is here to assist you during your stay, and should you need any additional amenities or services, please do not hesitate letting us know. We will be more than happy to deliver them to you.
We look forward to having you and your family back with us soon!

Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Grange, Texas
Top Contributor
89 reviews 89 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 24, 2012

My husband I stayed at the Hilton Garden Inn Westbelt for an early morning business meeting. The price was great, the room was spotless and very comfortable. The only thing that could have made the stay better was if they had coffee downstairs earlier. Otherwise it was a great stay.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, February 18, 2013
Dear Guest,
Thank you for choosing Hilton Garden Inn Houston Westbelt and sharing your experience with other travelers. We are delighted to hear that you enjoyed your stay with us, and we hope to see you and your husband back with us soon. To make your stay most comfortable, please let us know next time you visit, and we will be happy to place some extra Starbucks coffee in your room.
Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
3 of 5 stars Reviewed December 8, 2012

I stayed here twice, about 4 months apart. Each time the hot tub by the pool was out of order. That is ridiculous. All they need to do is get it fixed, but they just don't ever get it done. I have called numerous times to inquire when making reservations in Houston, and over many months it is never fixed. They have lost my business many times due to this. It is so simple to fix things like this.. You call a contractor and get it fixed. They just don't seem to have the desire to fix it, it is just not a priority with them. Also the ice machines on every other floor were also out of order. Other than that, the staff is excellent, the rooms are clean, the location is great. They also have security in the parking areas. IF they ever fix the hot tub, I will return. In the mean time, I stay at Courtyard.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyoka, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, December 10, 2012
Dear Guest,
Thank you for staying at Hilton Garden Inn Houston Westbelt. I am saddened to hear that we were unable to provide you with the quality of amenities and service you deserved during your recent stay. There was a moment when our maintenance team, as well as contract company worked on the Hot Tub, and it has been fixed and working since then. I apologize for the inconvenience it have caused you, and will work with our maintenance department to ensure this does not happen again. If you return to our area, I hope you consider staying with us again.
Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2012 via mobile

Friendliest staff I've ever encountered. There is a sincere appreciation for your business. This is rare. So many hotels view you as a number or the staff appears annoyed at any little request. Not here. My room was top notch clean and the cleaning crew did an excellent job my entire 5 day stay. I looked forward to getting back to this hotel after long days in boring corporate training events. Let's talk about breakfast. For $9.95 you get a full and hot breakfast of your choice. Omelet, pancakes, waffles, bacon, and eggs prepared to your liking etc. That is pretty legit in my book. Good value for what you get. The food in the American Grill is pretty solid as well. Ask Rene for recommendations as he won't steer you wrong. While you're at the lobby bar in the restaurant have him pour you a drink and chat about life. Cookies everyday when you come back and a 24 hour pantry for essentials or late night snacking is clutch. Whatever you need is a phone call or short walk to the front away and you won't get any hesitation from the staff. I've stayed at $600/night hotels and resorts and haven't gotten this level of customer appreciation and service. And this is just a Hilton Garden Inn! No disrespect but when you think of a Hilton Garden off a major highway in a large city that you are staying at just for a business trip your expectations aren't very high. "Just make sure please that my room isn't disgusting and I'll deal with the rest" is what your thinking. Instead I struggle to find any reason why any trip back to Houston wouldn't automatically demand a repeat stay at this exact location. Good job all around HGI Beltway! You clearly know how to pick your staff and train them well. It was a pleasure.

Stayed December 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyoka, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, December 10, 2012
Dear Guest,
On behalf of the entire team, I would like to thank you for staying at Hilton Garden Inn Houston Westbelt. Thank you so much for such a great feedback. We truly appreciate you sharing your experience with other travelers, and delighted to hear that you enjoyed your stay! Our goal is to provide the best services and accommodations to our guests, and feedback like yours reflects that we are moving in the right direction.
We look forward to seeing you back with us soon.
Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Houston Westbelt

Address: 6855 W Sam Houston Pkwy S, Houston, TX 77072
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Houston
#30 Romantic Hotel in Houston
#38 Best Value Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston Westbelt 3*
Official Description (provided by the hotel):
Located on West Sam Houston Parkway South in Houston, Texas, our hotel provides convenient access to Beltway 8, Highway 59 and Interstates 10 and 45. Drive about 30 minutes to Houston Intercontinental or William P. Hobby airports.Unwind in the Pavilion Lounge with a drink or in the fitness center with a workout. We offer dinner at the Great American Grill®, evening room service and quick meals from the 24-hour Pavilion Pantry®. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Westbelt Hotel Houston
Hilton Houston
Houston Hilton

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