Front desk staff are willing to do whatever it takes to satisfy a customer! I arrived early before noon on Feb 21 and the reception went to lengths to accommodate my early check-in request inc. paging housekeeping to look for a room that has been serviced and ready for me. I forgot to catch her name but she was an Asian-looking young lady who helped me. She was professional - advising me it was before normal check-in time but still accommodated my request. Of course, the welcome package was appreciated and not something I have received before at other HGI properties. I wanted to congratulated the entire staff for such a well run property and will definitely stay again when I'm next in the area.