I stayed here twice, about 4 months apart. Each time the hot tub by the pool was out of order. That is ridiculous. All they need to do is get it fixed, but they just don't ever get it done. I have called numerous times to inquire when making reservations in Houston, and over many months it is never fixed. They have lost my business many times due to this. It is so simple to fix things like this.. You call a contractor and get it fixed. They just don't seem to have the desire to fix it, it is just not a priority with them. Also the ice machines on every other floor were also out of order. Other than that, the staff is excellent, the rooms are clean, the location is great. They also have security in the parking areas. IF they ever fix the hot tub, I will return. In the mean time, I stay at Courtyard.
- Official Description (provided by the hotel):
- Located on West Sam Houston Parkway South in Houston, Texas, our hotel provides convenient access to Beltway 8, Highway 59 and Interstates 10 and 45. Drive about 30 minutes to Houston Intercontinental or William P. Hobby airports.Unwind in the Pavilion Lounge with a drink or in the fitness center with a workout. We offer dinner at the Great American Grill®, evening room service and quick meals from the 24-hour Pavilion Pantry®. ... more less
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- Also Known As:
- Hilton Garden Inn Houston Westbelt Hotel Houston
- Hilton Houston
- Houston Hilton