Friendliest staff I've ever encountered. There is a sincere appreciation for your business. This is rare. So many hotels view you as a number or the staff appears annoyed at any little request. Not here. My room was top notch clean and the cleaning crew did an excellent job my entire 5 day stay. I looked forward to getting back to this hotel after long days in boring corporate training events. Let's talk about breakfast. For $9.95 you get a full and hot breakfast of your choice. Omelet, pancakes, waffles, bacon, and eggs prepared to your liking etc. That is pretty legit in my book. Good value for what you get. The food in the American Grill is pretty solid as well. Ask Rene for recommendations as he won't steer you wrong. While you're at the lobby bar in the restaurant have him pour you a drink and chat about life. Cookies everyday when you come back and a 24 hour pantry for essentials or late night snacking is clutch. Whatever you need is a phone call or short walk to the front away and you won't get any hesitation from the staff. I've stayed at $600/night hotels and resorts and haven't gotten this level of customer appreciation and service. And this is just a Hilton Garden Inn! No disrespect but when you think of a Hilton Garden off a major highway in a large city that you are staying at just for a business trip your expectations aren't very high. "Just make sure please that my room isn't disgusting and I'll deal with the rest" is what your thinking. Instead I struggle to find any reason why any trip back to Houston wouldn't automatically demand a repeat stay at this exact location. Good job all around HGI Beltway! You clearly know how to pick your staff and train them well. It was a pleasure.
- Official Description (provided by the hotel):
- Located on West Sam Houston Parkway South in Houston, Texas, our hotel provides convenient access to Beltway 8, Highway 59 and Interstates 10 and 45. Drive about 30 minutes to Houston Intercontinental or William P. Hobby airports.Unwind in the Pavilion Lounge with a drink or in the fitness center with a workout. We offer dinner at the Great American Grill®, evening room service and quick meals from the 24-hour Pavilion Pantry®. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Houston Westbelt Hotel Houston
- Hilton Houston
- Houston Hilton