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“Our employees and customers do not stay anywhere else!” 5 of 5 stars
Review of Hilton Garden Inn Houston Westbelt

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Hilton Garden Inn Houston Westbelt
3.0 of 5 Hotel   |   6855 W Sam Houston Pkwy S, Houston, TX 77072   |  
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Ranked #37 of 456 Hotels in Houston
Houston, Texas
1 review
“Our employees and customers do not stay anywhere else!”
5 of 5 stars Reviewed August 24, 2012

We have been using the HGI-Westbelt for about 2 years now as our corporate hotel. We send all of our employees and customers there. I am always at ease when I book a room for someone there because I know from the minute they get there they will receive excellent service. The HGI is very clean, has a great breakfast option, Starbucks coffee and the staff is one of a kind! My most noteworthy feedback came from the Vice President of our Service Department who said the hotel was "Excellent and had great southern hospitality!"

We also have a great working relationship with our Director of Sales, Aliya Amanzholova. She always makes sure that our guests receive the best! We appreciate her very much and always know we can count on her for anything.

Our employees and customers do not stay anywhere else!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyoka, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, September 26, 2012
Dear Misty,

Thank you for taking your time and leaving your feedback. We are always delighted to welcome your guests at Hilton Garden Inn Houston Westbelt, and hope to continue providing only the best! Thank you for your business and loyalty. If there is anything you need, you know that we are always here to support.
Have a wonderful day!

Best Regards,
Aliya Amanzholova
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    104
    42
    10
    4
    5
See reviews for
29
10
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105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2012

My family travel to Houston about once a month and we had stayed at many hotels before we settled with this one.

One of the main reason we keep coming back is because the hotel is very clean. We experienced different cleanliness issues with other hotels such as left over coffee, dirty bathtub...etc, but so far after about 6 stays, the rooms with this hotel had been spotless.

Their staffs are also very friendly. Not just the front desk, the entire hotel from the housekeeping maids in the hallway to the maintenance in the parking lot are very nice and helpful. Clerks at the front desk are the face of a hotel. They are trained to be friendly. What reveals the true quality of a hotel are the staffs you meet on the hallway or in the middle of a project. This is a great hotel inside out and I will continue to come back.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyoka, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, September 17, 2012
Dear Jack Y,
Thank you for making Hilton Garden Inn Houston Westbelt your choice hotel. Your warm compliments mean a lot, and certainly were extended to our staff. We are glad that you enjoy staying with us and look forward to welcoming you back.
We strive to provide the best to our guests, and your feedback shows that we are moving in a right direction.
Thank you and best regards,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
283 reviews 283 reviews
59 hotel reviews
Reviews in 53 cities Reviews in 53 cities
246 helpful votes 246 helpful votes
4 of 5 stars Reviewed August 5, 2012

Traveled with 2 friends and for 2 of us, this was our 1st Hilton experience. Stayed a Saturday night. Hotel seemed new but had very little occupants for 6 floors. Location on the outskirts of Houston. Small pool and hottub and very green. Service was good! Frontdesk was very friendly and helpful. Service in the lounge and for breakfast was prompt and attentive (and we were the only ones there). Lobby and sitting area are appealing. Hotel and room are very clean and new. Had a 2 double room on the 4th floor. A/c, microwave, fridge, flatscreen were wonderful. Starbucks coffee! Room itself is a bit small as is the bathroom, especialy for the price. Had a connecting door to next room which I thought odd for the price. Breakfast had many options but had been sitting out and got stale. However, eggs were made to order. Room price should definitely have included breakfast. A nice, bland hotel if you're in the area, but as newcomers to Hilton, we was very unimpressed.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyoka, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, September 17, 2012
Dear Guest,
As first time Hilton guests, we would like to stay welcome and thank you for choosing to try Hilton! Our hotel is located on the edge of Houston’s Westchase Financial District, with easy access to all the major areas. The pool and Jacuzzi has had some minor touches and has been fully enjoyed by guests of all ages. Our staff does strive to provide outstanding service to each and every guest. The Hilton Garden Inn Brand offers a fresh, cook-to-order breakfast buffet. Generally, breakfast is not included in the rate, but we do offer several package options that includes breakfast for two. Our property will be undergoing a light renovation for a more free flowing lobby area and well as new custom carpeting in the rooms.
We hope to welcome you back with us again!
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Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 19, 2012

I don't stay frequently at the HGI brand, but I am a Hilton fan. The location to where I needed to be in Houston was good for my Galleria area office, and the price was right. I am a coffee snob, and rarely do any hotels have room or breakfast coffee that is good. This HGI not only serves Starbucks for breakfast, but also for the in room service. I was in Starbuck heaven! Didn't have to add 10 min to my morning departure time to leave. Staff excellent, room & bed comfortable. Did not get room service, but what I saw being delivered looked delicious. Whenever I travel to TX, though, I wonder - why so many outdoor pools even in chains that usually have indoor. The pool is not a great destination at 100 degrees plus and in the sun.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyoka, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, August 15, 2012
Dear Guest,

We proudly brew Starbucks coffee, and it is very rewarding to hear that it contributed positively to your stay! Thank you for sharing your experience with us, and we hope to see you back soon. In addition, we can provide with a day pass to one of our neighborhood fitness centers with an indoor swimming pool next time you stay with us. Please do not hesitate contacting me directly.
Thank you and have a wonderful day!

Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona, California
Top Contributor
107 reviews 107 reviews
21 hotel reviews
Reviews in 55 cities Reviews in 55 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 9, 2012

Nice hotel. Enjoyed my stay. Very clean, quiet, and comfortable. Friendly staff. Good location for the business traveler going to Houston. However, a little pricey for the location. Should offer a free full breakfast for the room rate charged.

Room Tip: Top floor was super quiet.
See more room tips
  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyoka, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, July 18, 2012
Dear Guest,
Thank you for staying with us, and sharing your experience with other travelers. We truly appreciate your positive feedback, and will be happy to welcome you back with us. Our rates do change based on the day of the week and occupancy, as well as we offer Bed and Breakfast rates inclusive our Full American self-serve and cook-to-order breakfast . I will be happy to provide you with the best rate we can offer for your next stay. Please do not hesitate contacting me for any assistance.
Have a wonderful day, and we hope to see you soon!
Sincerely,
Aliya Amanzholova
Director of Sales
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Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2012

I stayed at the Hilton Garden Inn in Houston for a few days on a business trip. It is conveniently located close to the Galleria and other prime areas of the city with easy access to major freeways. Of all the hotels I have stayed at in Houston this one in particular is the best byfar! The front desk staff and hotel staff were very helpful and pleasant. They were very prompt with checking me in, and I made my way to a very neat and clean room. Room service was prompt, and the food here is delicious! I had a very comfortable stay here and would recommend to anyone looking for a great place to stay in Houston!

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyoka, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, July 18, 2012
Dear Emily,
Thank you for choosing Hilton Garden Inn Houston Westbelt and your pleasant comments. Your compliments were extended to our entire team! We certainly strive to provide the best services and accommodations to our guests and visitors. We will be delighted to welcome you back with us next time you are in Houston.
Best Regards,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 5, 2012

I was in Houston for a conference and stayed at the Hilton Garden Inn. I arrived late and was received by a very friendly front desk staff member whom made me feel very welcome and was quick in checking me in. Having traveled all day, I was ready for a nice, comfortable room that was clean and neat. I got to my room and it was not only clean and neat it was most definitly COMFORTABLE. In addition to having had a well night's rest, I was able to use their business center to finish some last minute things I needed for my presentation. The location of this hotel was also prime in regards to the Westchase area and the Galleria. Also easy access to the Tollway and to get to the different parts of Houston - which is great when you are a visitor to this great city. Two thumbs up for this establishment! Viva La Hilton Garden Inn!

Room Tip: The hotel as a whole was quiet.
See more room tips
  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyoka, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, June 7, 2012
Dear Victoria,

Thank you for your pleasant comments, and we were delighted to have you stay with us during your conference. We are glad to hear that our team members made you feel welcomed and you enjoyed your stay.
We certainly are looking forward to welcoming you back with us next time you are in Houston.

Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston Westbelt

Address: 6855 W Sam Houston Pkwy S, Houston, TX 77072
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Houston
#24 Best Value Hotel in Houston
#57 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston Westbelt 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located on West Sam Houston Parkway South in Houston, Texas, our hotel provides convenient access to Beltway 8, Highway 59 and Interstates 10 and 45. Drive about 30 minutes to Houston Intercontinental or William P. Hobby airports.Unwind in the Pavilion Lounge with a drink or in the fitness center with a workout. We offer dinner at the Great American Grill®, evening room service and quick meals from the 24-hour Pavilion Pantry®. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Westbelt Hotel Houston
Hilton Houston
Houston Hilton

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