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“Very good hotel - but don't depend (plan) on using Internet access” 4 of 5 stars
Review of Hampton Inn & Suites Houston-Westchase

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Hampton Inn & Suites Houston-Westchase
2.5 of 5 Hotel   |   6440 W Sam Houston Pkwy S, Houston, TX 77072   |  
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2X Points Package
Ranked #80 of 473 Hotels in Houston
Certificate of Excellence
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very good hotel - but don't depend (plan) on using Internet access”
4 of 5 stars Reviewed April 1, 2012

Hi - this is a very good hotel (fairly new - may be few years old) - the staff are very friendly. However, the Internet access is just horrible. The response from the staff is to call the 'helpdesk' which was no help at all.

I told Hilton that I'll not be staying at this property until they fix the Internet access. It felt like we are in a stone age accessing Internet using 56kbps modem or something. just horrible.

To the management of this hotel - please fix it.

Thanks.

Room Tip: try not to stay in room 102. you'll know what I mean if you stayed there.
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    34
    26
    9
    3
    1
See reviews for
12
7
2
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
atlanta ga
Level Contributor
123 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed January 13, 2012

I have stayed here more times than I can remember. The staff, especially Mr Luis are great. This is my hotel of choice when I am in the Westchase area. Rates seems to fluctuate a bit and for that reason I have actually gotten the local Hilton cheaper on several occasions, but if the rates are good I don't hesitate to book here. I like the local restaurants and it's right off the tollway but away from the bustle of the galleria and downtown Houston. I would recommend this to anyone looking for this area of Houston. Say Hi to Luis for me. he always remembers his guest.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 30, 2011

Clean and friendly service. Breakfast bar good but basic.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
135 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
2 of 5 stars Reviewed November 14, 2011

Staff was poorly trained, water was luke warm, breakfast met the spec but wasn't very good. Lots of other hotels in the area. I won't be back. Try for a Halliburton rate if you do need to get in here.

Room Tip: Ask for the Halliburton rate
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
636 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 533 helpful votes
4 of 5 stars Reviewed March 29, 2011

There was only one problem with the hotel.......the sleep was not the best because of how loud everything was out in the hallway. Between the doors slamming, people walking up and down the halls and people in their rooms, the walls seemed paper thin. However, considering the price of the rooms, especially since in was near the Galleria (all the rage in Houston), it was worth the inconveience of the sleep. The breakfast included with the room was not bad, some items were terrible, but that is to be expected with a continental breakfast. The hotel was friendly and clean with a great location overall for Houston. I would rate this a 3.5 if I could, but since I can it gets a bump up to a 4.

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verona, New Jersey
Level Contributor
189 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed February 25, 2010

Hampton Inn hotels are usually cheaper, so I was a bit surprised to pay as much as I did, especially since there are hundreds of hotels in the Houston area. However, the rooms were nice, the service was good and the staff were very friendly. Internet access was free -- excellent! -- but somewhat slow (didn't matter whether I tried the wired or wireless connections; both were not optimal).

  • Stayed February 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Picayune, Mississippi
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 29, 2007

This Hampton Inn is excellent. The room was clean, the staff very professional, and the location good (near shops and restaurants). The breakfast area was very neat and clean and the food well presented. This property is new and needs to have better directional signs. It is located on back from the service road hard to see until it is passed. A sign at it's approach road from the service road would be very helpful.

  • Liked — Staff, cleanleness, location
  • Disliked — Signage giving directions to the property
  • Stayed December 2007, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Hampton Inn & Suites Houston-Westchase

Address: 6440 W Sam Houston Pkwy S, Houston, TX 77072
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Houston
#65 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Houston-Westchase 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Position yourself for serious business or out-of-this-world adventure when you visit Houston. The Hampton Inn and Suites hotel in Houston-Westchase is perfectly situated in the middle of all four major highways of Houston, right in the Westchase Business District and near the Galleria Mall.Enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 
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Also Known As:
Hampton Inn And Suites Houston-Westchase
Hampton Inn & Suites Houston-Westchase Hotel Houston
Hampton Inn Houston
Houston Hampton Inn

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