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“2 times 1 bad 1 good” 3 of 5 stars
Review of Chili's Grill & Bar Gulf Freeway

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Chili's Grill & Bar Gulf Freeway
12897 Gulf Fwy, Houston, TX 77034-4807
(281) 481-5275
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Ranked #3,030 of 6,949 Restaurants in Houston
Price range: $1 - $20
Cuisines: Mexican, American, Southwestern, Barbecue
Good for: Families with children, Bar scene, Large groups
Restaurant details
Good for: Families with children, Bar scene, Large groups
Houston, Texas
Contributor
19 reviews 19 reviews
16 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“2 times 1 bad 1 good”
3 of 5 stars Reviewed June 28, 2014

Went here on a non busy day for a lunch and the waitress disappeared for majority of the meal, no refills etc. 2nd time I came here the waiter was pretty good, but the food was not as pleasant.

Visited May 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

Visitor rating
    2
    2
    2
    2
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Senior Contributor
28 reviews 28 reviews
16 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Great service”
4 of 5 stars Reviewed April 26, 2014

Have not been to Chilis in a while and we needed a place to grab a bit to eat. We were seated within 5 minutes. Had our drinks out to us in no time. Food prep was a little sloppy though as the nieces food came out way before the apps came out. Then two of the three meals came out and we were half way through but the time the last meal came out. Other than that everything was good.

  • Visited April 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston
Top Contributor
77 reviews 77 reviews
35 restaurant reviews
Reviews in 40 cities Reviews in 40 cities
64 helpful votes 64 helpful votes
“Who owns this restaurant?”
1 of 5 stars Reviewed April 7, 2014

We went in for a meal before a baseball game, not at a typical meal hour. Four parties waiting to be seated and no hostess in sight. Finally someone came over to start seating folks, but she plodded along as though she had nowhere to go and all day to get there. We were seated at a table one away from the kitchen and bathroom (not ideal), and the one table behind us was occupied by the child of one of the employees, who looked to be around 3 or 4. She started screeching in a very loud wail, and was told to be quiet, but shortly thereafter other employees would walk by and tease or play with her, adding to the squealing and noise. No waitperson ever approached our table, and after a couple more minutes of this utter nonsense, we got up and left. Based on the other reviews here, this Chili's needs a complete re-do from ownership down. It is a horrible representation of this chain. BTW, we went next door to Friday's (see separate review) and the situation was almost as bad. Could both of these restaurants be owned by the same group???

  • Visited April 2014
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
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Victoria, Texas
Top Contributor
80 reviews 80 reviews
39 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
59 helpful votes 59 helpful votes
“Chili's corporate needs to spot check here-BIG Disappointment”
1 of 5 stars Reviewed March 29, 2014

From start to finish it was a disaster. We waited 15 minutes for a table, when there was no line and many tables open. No big deal, but annoying.
The waiter was very uninterested in properly waiting on us. He didn't write anything down and of course the order was wrong. Leaving part of our table without a meal and the other have waiting as the food became cold. Since no one had silverware, even after asking twice, it was going to get cold anyway.
A bolder member of our table steadily refilled tea's and water for us. He even went back and got us salad dressing. When we tried complaining to Taylor he actually lifted his hand in the " talk to the hand position" and walked away.
Then as I looked at the bill, Chili's has decided to PRE ADD THE TIP to my bill. I deleted the tip completely and am watching my account. I always tip at least 20% or more for even just adequate service, but that is my choice, not Chili's. Will not be going back, will not be recommending it. Matter of fact I recommend you drive a few minutes further to another Chili's, but watch your bill, Carefully.

  • Visited March 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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Houston, Texas
1 review
“bad”
1 of 5 stars Reviewed January 8, 2014

horrible visit our waiter sat next to us with her boyfriend our drink was wrong there was a heavy set screaming about his boyfriend also sitting down with his friends screaming across the restaurant the ourwaiter was chilling we was scared to interrupt her convention we will never go back i see why it's dirty everybody got friends over and nobody is working

  • Visited January 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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