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“OK, But service was not up to scratch” 4 of 5 stars
Review of The Cheesecake Factory

The Cheesecake Factory
5015 Westheimer Rd, Ste 3406, Houston, TX 77056-5610 (Great Uptown)
713-840-0600
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Ranked #128 of 7,278 Restaurants in Houston
Price range: $0 - $30
Cuisines: Dessert, Eclectic, International
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Restaurant details
Good for: Families with children, Large groups
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Neighborhood: Great Uptown
Beaumont, Texas
Reviewer
3 reviews 3 reviews
“OK, But service was not up to scratch”
4 of 5 stars Reviewed June 18, 2014

The food is AMAZING. Server wasn't attentive enough. It wasn't all that busy. Don't worry, it's usually a LOT better.

Visited June 2014
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525 reviews from our community

Visitor rating
    227
    179
    78
    24
    17
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Killeen, Texas, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Delicious Food and Great Service”
5 of 5 stars Reviewed June 17, 2014

I was visiting Houston and decided to eat here with a family friend and our 2 toddlers. The wait for a table was pretty quick, which is great when you have kiddos with you! Food was delicious, the waiter was so kind he made sure to bring the kids their food out first. I had the Hibachi Steak meal which is the best meal ever! I can't help but keep ordering this when I visit this restaurant! Cheesecake is like no other, just mouth watering! We literally where there for an hour and a half and again the waiter was super understanding when dealing with the kids and really pleasant with us! Can't wait to go back!

  • Visited June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galveston, Texas
Contributor
13 reviews 13 reviews
10 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“excellent restaurant in the Galleria mall”
5 of 5 stars Reviewed June 12, 2014

We had to wait to be seated but then we have been served by a waiter who quickly understood what we wanted and found solutions for our needs. I had a salad with salmon that was correctly cooked and well served. The place is always crowded but the atmosphere is pleasant. The cheesecake desserts are outstanding, delicious but just too big for us. Unexpectedly from the name of the restaurant, also the main courses were of high quality.

  • Visited March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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Trinidad
Top Contributor
310 reviews 310 reviews
153 restaurant reviews
Reviews in 81 cities Reviews in 81 cities
243 helpful votes 243 helpful votes
“Our first experience and definitely not our last! Constantly busy Mall location with a vibrant ambience & fast service!”
5 of 5 stars Reviewed June 11, 2014

We had seen the Cheesecake Factory sign on a visit to Florida, but thought it was only a cake shop selling cheesecake and sweet treats! It was only in Houston that we finally made it inside to check it out. What a laugh we had when we realised that it was a proper restaurant serving all types of food!
We wonder how many tourists like us, thought it was a cake shop /bakery before they actually headed inside to experience it?

We had lunch here and it was packed! But service was fast once we were seated and there was great ambience with all the happy patrons.

They've got a perfect location by one of the Galleria entrances. Nice place to rest one’s feet with a refreshing drink while awaiting your ride!

We were amazed with the variety of dishes on offer! It's impressive that food delivery is so fast with such an extensive menu! We enjoyed Sweet Corn Tamale cakes topped with sour cream & salsa, Mini Crabcakes with mustard & tartar sauce and Stuffed Mushrooms – all were scrumptious!

Overall, great food, quick food delivery and all around excellent service!

Now that we've experienced it, we absolutely love it! We'll surely be heading to Cheesecake Factory next time we spot one on our travels!

  • Visited July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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Oklahoma City, Oklahoma
Senior Contributor
44 reviews 44 reviews
26 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Very busy & hospitable”
4 of 5 stars Reviewed June 7, 2014 via mobile

The wait was about 20 minutes but the bar was a great place to wait! The drinks were great! I love the bread! The spring rolls are amazing! Great salads!

  • Visited May 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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