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“NEVER TO RETURN!” 2 of 5 stars
Review of Benihana

Benihana
1318 Louisiana St, Houston, TX 77002 (Downtown)
(713) 659-8231
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Ranked #944 of 7,273 Restaurants in Houston
Price range: $21 - $30
Cuisines: Japanese, Steakhouse
More restaurant details
Restaurant details
Good for: Large groups, Doing business
Dining options: Reservations
Dining style: Casual Dining
Neighborhood: Downtown
Cross street: Between Clay & Polk
houston, tx
Senior Contributor
43 reviews 43 reviews
25 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
“NEVER TO RETURN!”
2 of 5 stars Reviewed May 7, 2013

My family has been going to this Benihana restaurant for every special occasion for over 20 years. On our last visit, celebrating my husband's birthday, Benihana had sent him a birthday certificate for $30 off and we had a table for 7. We were all having a good time and after we finished our meal, the "manager" came over and told my husband his certificate had already been used and we could not use it for our dinner. We assured him that was not the case, and he basically called us a liar. We were humiliated as other tables were watching this situation play out. After much heated discussion, my son asked him to enter the code again, at which time the $30 certificate was miraculously accepted by his system. No apology for accusing us of lying, nothing! Our celebration dinner was ruined, and we will NEVER RETURN!

Visited April 2013
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73 reviews from our community

Visitor rating
    27
    21
    15
    6
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Contributor
25 reviews 25 reviews
12 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Daily Lunch Spot”
4 of 5 stars Reviewed May 7, 2013

Working downtown in Houston, Texas there are many places to eat and are conveniently close by. However, one of the best places to eat lunch has become Benihana's downtown. The lunch deals are fairly inexpensive (less than $15) and the atmosphere is always a great one. Sitting 8 people/friends together during lunch is always fun and enjoyable. Whether its for work or fun, you really can't go wrong with choosing Benihana's for lunch. They cook and on the grill in front of you and add some entertainment as well.

  • Visited May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accra
Senior Contributor
21 reviews 21 reviews
11 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Never again”
2 of 5 stars Reviewed March 13, 2013 via mobile

Good:
1. Food was good.

Bad:
1. We were not allowed to sit down until our whole party had arrived, so hanging around the toilets with kids.
2. The receptionist was very rude, when we asked for drinks while we wait, we were told to find the waiter ourselves.
3. We had to wait for 1 hour, before the chef arrived on our table.
4. The chef, just talking all the time and burning the food. He knew as many food tricks as my gardener.

Ugly:
1. The place has carpets all over, so you can see all the food stains from years ago.
2. The cleaning cabinets and the dirty brushes are all visible to the whole restaurant.
3. Why do these places model themselves to cheap restaurants, offering soup and salad before the meal. This was supposed to be a high market Japanese cuisine, not Olive Garden.

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Aberdeen, United Kingdom
Senior Contributor
39 reviews 39 reviews
26 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Theatre and dining in one”
5 of 5 stars Reviewed March 8, 2013 via mobile

This was my first time in a place like this. Was taken by a colleague who had been here before. Well worth a visit for the experience alone. But the food was good which made it all just that bit better. A bit pricier but worth it for the entertainment. Would recommend it even if just for the entertainment

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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Houston, Texas, United States
Top Contributor
50 reviews 50 reviews
17 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Good Experience”
5 of 5 stars Reviewed March 7, 2013

My kids like it when they were young. The cook throw the piece of chicken into their mouth. The best fried rice. Food incredibly fresh cooked right in front of you.

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