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“A lovely hotel stay” 5 of 5 stars
Review of Hilton Garden Inn Houston NW America Plaza

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Hilton Garden Inn Houston NW America Plaza
3.0 of 5 Hotel   |   14919 Northwest Freeway, Houston, TX 77040   |  
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Ranked #1 of 457 Hotels in Houston
Melbourne
Top Contributor
141 reviews 141 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
63 helpful votes 63 helpful votes
“A lovely hotel stay”
5 of 5 stars Reviewed July 21, 2014

We chose this hotel for its location, free car parking and reviews on TripAdvisor and it was well worth the visit. It is an up to date hotel with everything a business traveller could need. The hotel restaurant is surprisingly good as well. If there are two of you travelling, I would recommend the Junior Suite for the extra room. The only downside to the hotel is the extensive roadwork being done, and the effort to find somewhere else to eat in the evening. All in all, we would stay here again.

Room Tip: Junior Suite is very comfortable and worth the extra cost.
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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387 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Denton, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 20, 2014

We have stayed here every year since it opened, and we love it. It is the quietest, most relaxing hotel we've ever stayed. The staff goes out of its way to be helpful and accommodating. The rooms are clean and well appointed. The beds are comfortable, and the rooms can be made very dark--ideal sleeping conditions. After a nerve-racking drive in Houston traffic, it's nice to have the option of eating in the on-site restaurant. The food is delicious, although the menu is a bit limited.

Room Tip: All of the rooms are excellent; choose a suite if you are traveling with more than two people. The s...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, United States
1 review
5 of 5 stars Reviewed July 16, 2014

Recently stayed at this beautiful property with my son and daughter occupying 2 additional rooms. All of us were amazed by the quality of both staff and facilities. Breakfast was extensive, fresh and very well prepared. While the location might not be optimal for those needing to be downtown, it was just a 15 minute drive getting in and this location had easy access to the major freeways as well as was quiet - we love this. Would certainly be back!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed July 15, 2014

I travel for business, so I've been to several hotels. This one has some of the best customer service ever. Your stay will start with checking in. The Front Desk Staff, Carolyn, Scott and Angel, will make you all feel at home. Greetings with cold water and warm cookies. They truly appreciate your business and will welcome you back every time you pass by the front desk. The breakfast is to die for, made to order, Yummie. The restaurant staff is equally as qualified as the front desk. Friendly, welcoming, and willing to go above and beyond, no detail is too small. The entire property is highly maintained and very clean. They all take pride in their jobs, were very helpful and extremely courteous. Thank you all for making me feel at home.. I'll be back..!

Room Tip: Higher level floor
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 15, 2014

Nice hotel, road construction everywhere. Normal day in Houston. Have to plan ahead because of traffic delays. The staff at the hotel was very helpful and the place was very clean. Everything worked. Will stay there again.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

This hotel is just Excellent, great service, nice rooms great breakfast. I would stay again for sure and would pick this hotel over any others. I loved it. The workers were super nice and helpful with anything we needed.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

When we arrived at the hotel, we were treated like VIPs. We had an issue with a light bulb being out near the bed. The front desk had a maintenance person at our room within 5 minutes. When we needed extra towels, it did not take all day and night to receive them. Not to mention, the breakfast in the morning was exceptional. We would stay at a Hilton Garden Inn again. As a matter of fact, we will be staying at the Hilton Garden Inn NW American Plaza during our next visit to Houston.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW America Plaza

Address: 14919 Northwest Freeway, Houston, TX 77040
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 457 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston NW America Plaza 3*
Number of rooms: 95
Official Description (provided by the hotel):
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 
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