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“We love this place!” 5 of 5 stars
Review of Hilton Garden Inn Houston NW America Plaza

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Hilton Garden Inn Houston NW America Plaza
3.0 of 5 Hotel   |   14919 Northwest Freeway, Houston, TX 77040   |  
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Ranked #2 of 455 Hotels in Houston
Denton, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“We love this place!”
5 of 5 stars Reviewed July 20, 2014

We have stayed here every year since it opened, and we love it. It is the quietest, most relaxing hotel we've ever stayed. The staff goes out of its way to be helpful and accommodating. The rooms are clean and well appointed. The beds are comfortable, and the rooms can be made very dark--ideal sleeping conditions. After a nerve-racking drive in Houston traffic, it's nice to have the option of eating in the on-site restaurant. The food is delicious, although the menu is a bit limited.

Room Tip: All of the rooms are excellent; choose a suite if you are traveling with more than two people. The s...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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343 reviews from our community

Traveler rating
    288
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    11
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Tempe, United States
1 review
5 of 5 stars Reviewed July 16, 2014

Recently stayed at this beautiful property with my son and daughter occupying 2 additional rooms. All of us were amazed by the quality of both staff and facilities. Breakfast was extensive, fresh and very well prepared. While the location might not be optimal for those needing to be downtown, it was just a 15 minute drive getting in and this location had easy access to the major freeways as well as was quiet - we love this. Would certainly be back!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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2 reviews
5 of 5 stars Reviewed July 15, 2014

I travel for business, so I've been to several hotels. This one has some of the best customer service ever. Your stay will start with checking in. The Front Desk Staff, Carolyn, Scott and Angel, will make you all feel at home. Greetings with cold water and warm cookies. They truly appreciate your business and will welcome you back every time you pass by the front desk. The breakfast is to die for, made to order, Yummie. The restaurant staff is equally as qualified as the front desk. Friendly, welcoming, and willing to go above and beyond, no detail is too small. The entire property is highly maintained and very clean. They all take pride in their jobs, were very helpful and extremely courteous. Thank you all for making me feel at home.. I'll be back..!

Room Tip: Higher level floor
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder
2 reviews
4 of 5 stars Reviewed July 15, 2014

Nice hotel, road construction everywhere. Normal day in Houston. Have to plan ahead because of traffic delays. The staff at the hotel was very helpful and the place was very clean. Everything worked. Will stay there again.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Franklin, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

This hotel is just Excellent, great service, nice rooms great breakfast. I would stay again for sure and would pick this hotel over any others. I loved it. The workers were super nice and helpful with anything we needed.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

When we arrived at the hotel, we were treated like VIPs. We had an issue with a light bulb being out near the bed. The front desk had a maintenance person at our room within 5 minutes. When we needed extra towels, it did not take all day and night to receive them. Not to mention, the breakfast in the morning was exceptional. We would stay at a Hilton Garden Inn again. As a matter of fact, we will be staying at the Hilton Garden Inn NW American Plaza during our next visit to Houston.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Düsseldorf
Top Contributor
67 reviews 67 reviews
57 hotel reviews
Reviews in 46 cities Reviews in 46 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed July 8, 2014

Chose this hotel because of its excellent reviews and a good deal called Hilton Honors Weekend which included the superb Hilton Garden Inn breakfast and a late check out.
The location is northwest of the city near highway 290 and Sam Houston tollway, so it is easy accessible. Today we can say that it was one of the best Hilton hotels we´ve ever stayed in. Got an e-mail from the hotel two prior arrival telling us of some construction going on near the hotel and how to navigate through! This was real good customer service.

Arrived at the hotel and received a very warm welcome at the front desk. Got the room with our preferences right away. Small minus: We had to ask how to obtain the free breakfast and were given two vouchers. The room had a decent size and was very well cleaned. It had a small pantry with a fridge and a mircowave. Everything was well maintained.

All of the staff were really friendly, helpful and courteous. We also liked the really good cookies and refreshments.

Breakfast was excellent, too. Omelets, eggs or pancakes were made to order. Two thumbs up. Staff was a little overstrained with a full hotel weekend mornings but most friendly, too.

The hotel has a guest laundry with most modern and clean washing machines and driers we´ve ever encountered on our travels. Well done. The pool was very nice, too.

Checkout was friendly, quick and efficient. We were really satisfied and will definitely return to this Hilton Garden Inn!

Room Tip: We had room 622 which was facing the back entrance of the hotel and turned out to be very quiet.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW America Plaza

Address: 14919 Northwest Freeway, Houston, TX 77040
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 455 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston NW America Plaza 3*
Number of rooms: 95
Official Description (provided by the hotel):
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 
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