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“very nice facility in Houston” 5 of 5 stars
Review of Hilton Garden Inn Houston NW America Plaza

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Hilton Garden Inn Houston NW America Plaza
3.5 of 5 Hotel   |   14919 Northwest Freeway, Houston, TX 77040   |  
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Ranked #2 of 468 Hotels in Houston
Certificate of Excellence 2014
2 reviews
“very nice facility in Houston”
5 of 5 stars Reviewed August 4, 2013

daleela,lilianna,Taylor and bryon are a absolute pleasure to be around Taylor and bryon make the front desk a pleasure to walk past. Daleela and liliana are excellent waitress/bartenders lilana makes the best Long Island ice tea and my overall stay was piece full after all the bad things that happens through out this trip the made me feel like my trip wasn't a total waste just because they were so hospitable if you have the pleasure of dealing with these individuals your stay will be very pleasant. also Maryam did a excellent job with breakfast

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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442 reviews from our community

Traveler rating
    364
    59
    16
    2
    1
See reviews for
81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed August 2, 2013

This hotel's staff understand customer service and how to make customers feel special. The check in was quick and easy. Everybody was very nice at check in and the hotel just had a new , hip feel with a lot of people in the area having fun and laughing. The staff is who sets the mood of the room and they did a great job! The hotel is nice and is in and up and coming area for business. I would recommend the hotel to anybody and very impressed with everything from check in, room service to check out. I travel weekly and this is one of the best I've stayed at in Hilton. Karis Angle did a great job and very much appreciated.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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1 review
5 of 5 stars Reviewed August 1, 2013

My family and I loved our stay at this hotel. Everyone was so nice and welcoming. It simply was the best hotel we have ever stayed at. I love the breakfast served every morning, the location was a little far from were we had to go but it was worth it.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, United States
2 reviews
5 of 5 stars Reviewed August 1, 2013

Excellent and professional service from the Front Desk staff that afternoon. They were so friendly, they felt just like family; we wanted to include them on our tour of Houston on the Retreat. The atmosphere in the hotel was welcoming, refreshing and plenty of free coffee if you wanted it. The only catch about the location is the construction work going on, but thank the Hotel is quite visible from the highway, one can't miss it.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville Knox County, Ohio
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 1, 2013 via mobile

First time to stay here. The hotel looks different than most of the other HGIs I have stayed in; it looks very modern and still has that "New Hotel Smell". The entire staff was exceptionally nice and professional. It is nice to actually feel welcomed at check in. Ate dinner two nights in the on site restaurant and the food was very good. (I did not see any restaurants near the hotel but there are many within short driving distance.). Nice fitness center including treadmills, free weights and elliptically.

Stayed July 2013, traveled on business
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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 30, 2013

This hotel is a newer property so it smells nice, and the furniture is nice and shiny. The staff was young and courteous. Me and my bestie had the bed and breakfast deal so we were able to get the breakfast buffet. The food was fresh, flavorful, and there were a variety of options. The workout center was nice and the equipment has been well maintained. The location of the hotel is not as bad as I expected. It is off of an access road, but there is food, a walmart, and restaurants up and down northwest freeway. The room had a refrigerator so it was easy to stock up on beverages and snacks. The drive to downtown fun wasnt too bad either. It didnt feel like it was more than 15 to 20 minutes.

All and all an excellent stay.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
1 review
5 of 5 stars Reviewed July 28, 2013

I don't usually leave comments, but we had an exceptional time thanks to the two guys working the evening shift Scott and Taylor. Motivated, courteous and professional accurately describes these guys. Our stay was only too short. We will be back. Thank you gentlemen!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW America Plaza

Address: 14919 Northwest Freeway, Houston, TX 77040
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 468 Hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Houston NW America Plaza 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 
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