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“Great stay” 5 of 5 stars
Review of Hilton Garden Inn Houston NW America Plaza

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Hilton Garden Inn Houston NW America Plaza
3.0 of 5 Hotel   |   14919 Northwest Freeway, Houston, TX 77040   |  
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Ranked #1 of 451 hotels in Houston
New Braunfels, United States
1 review
2 helpful votes 2 helpful votes
“Great stay”
5 of 5 stars Reviewed April 29, 2013

Stayed here for a business trip. Very nice property with great amentities. Would stay here again & highly recommend to others as a great hotel. Pool, weight room, business center, bar, restaurant, etc. POverall very satisfied!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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293 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Birmingham, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

I've stayed at this hotel about 12 times since it opened and it has always been a very pleasant experience. Rooms are very clean & comfortable and the staff is extremely friendly & helpful. The location is close to many good restaurants and retail stores.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laredo, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2013

Wonderfully clean, friendly staff, awesome breakfast! Will definitely stay there again if the occasion arises! My husband and I enjoyed our weekend stay very much. It is located near the highway so easy in and easy out.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, TX, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2013

My recent business stay of roughly 3 weeks at this hotel was a very big surprise. I had an absolutely great hotel experience here and more than anything else it was because of a superior quality staff. Every interaction with hotel staff was met with genuine interest in the guest and their comfort, and by a drive to resolve issues and "make things right" (although there were very few issues to resolve). All of the staff are bright, happy, engaged and obviously well trained. They actually enjoy caring for their guests. They make you truly feel welcome. The hotel has all of the business necessities including business center and restaurant/bar. The breakfast buffet is great. The location is very convenient to most of Houston and in particular the Greenspoint area and Jersey Village section of the city. I will definitely stay here again when in the area.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 23, 2013

This hotel is not only beautiful, but the staff is the best. They go out of their way to make your stay comfortable and pleasant. I ate in the restaurant and sat at the bar for drinks, and the restaurant/bar staff was courteous and friendly. They made me feel welcome and special. I would stay at this hotel over any other brand within miles!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasco, United States
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 18, 2013

The hotel overall is nice/clean/new and the staff is friendly. However, this hotel is in an industrial area. Nothing of interest is within walking distance (food venues, shopping, etc.). It is next to a freeway and the pool area is right next to the parking/freeway area so noisy and not private. It is difficult to find, GPS can't even find it easily. It is not a place I would ever want to spend another conference at. (Lunch is not served in the dining area on the weekend so if you take a van from the airport - take lunch food with you and MW in your room)

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 11, 2013

I generally concur with favorable comments from other reviewers, but have become disenchanted by an unfortunate flaw.... The elevators are noisy and slow. This has become my predominant impression. By Day 2, the nearly constant whirring of the elevators in the morning and evening was becoming annoying. Knowing I'd be staying for another three nights, I asked to be moved to another room. The desk clerk graciously accommodated my request; but my new room turned out to be even closer to the elevators (on the opposite side), not to mention being significantly smaller. I didn't want to go to the trouble of moving again, so just stayed in the new room. One of my colleagues also made an unsolicited comment about about the "noisy elevators"... so it's not just me being fussy.

One of the elevators has a rear door and is used (extensively) by the housekeeping staff during the day. With only two elevators to serve the building, this can lead to long wait times and frequent stops.

Another annoyance is that the channels controls on the TV are extremely slow. I've never encountered anything like it. You press the button to change channels, then wait... and wait... and wait.... Finally, the channel changes... Maybe. This is frustrating for an inveterate channel surfer such as me.

The staff is just as courteous and friendly as other reviewers have commented. The rooms are comfortable and clean. The rates seem fairly high to me, though, given the location, and that brekky is not included. All things considered, plus and minus, the Hilton Garden Inn earns just three stars overall.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW America Plaza

Address: 14919 Northwest Freeway, Houston, TX 77040
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 451 hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston NW America Plaza 3*
Official Description (provided by the hotel):
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 
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