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“Good and Fair” 4 of 5 stars
Review of Crowne Plaza Houston Galleria Area

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Crowne Plaza Houston Galleria Area
3.5 of 5 Hotel   |   7611 Katy Freeway, Houston, TX 77024 (Great Uptown)   |  
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Ranked #83 of 455 Hotels in Houston
Rio de Janeiro, RJ
Top Contributor
54 reviews 54 reviews
41 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
“Good and Fair”
4 of 5 stars Reviewed July 20, 2014

The hotel is located in front a freeway, that concerned me in the beggining, but I did no hear any noise during the night, since I got the room faced to the swimming pool. The front desk attendance was very good and I got an upgrade to a very large room. The hotel is close to the galeria mall (around 10 minutes by car). The food was nice

Room Tip: My room had a view to the swimming pool and I think it was a good decision, since I did not want to...
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, July 25, 2014
Thank you for your review of the Crowne Plaza Houston Galleria Area. We are glad to hear that you found your hotel room to comfortable and noise free and our staff to be helpful. We are also pleased to hear that you enjoyed dining with us. We hope to welcome you again soon.

Thanks again,
Donovan Stephens, General Manager
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164 reviews from our community

Traveler rating
    75
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    18
    6
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Youngsville, Louisiana
1 review
5 of 5 stars Reviewed July 14, 2014

We have stayed in two other crowne plaza hotels in Houston and this is the best. We go to Houston every year and will be staying here from now on! The staff was exceptional. Very friendly, always smiling and welcoming. Everything worked, the beds were comfortable, the rooms clean and the swimming pool was refreshing. The breakfast was delicious, with healthy options. This is a first class hotel. Keep up the great work!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, July 25, 2014
Thank you for your excellent review of the Crowne Plaza Houston Galleria Area. We are so happy that you had an excellent visit with us. Our staff works hard to ensure that our guests are happy and we love hearing so from our guests! We are also glad to know that you enjoyed our breakfast and the healthy options we provide. We look forward to seeing you again next year!

Thanks again,
Donovan Stephens, General Manager
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Pella, Iowa
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 11, 2014

I was in Houston one night for a meeting. The hotel was very convenient to the interstate and close to my meeting. The rooms are what you would expect from a Crowne Plaza, clean and comfortable. There is a nice bar and restaurant at the location with plenty of other restaurants and shopping very close by.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, July 25, 2014
Thank your for your nice review of the Crowne Plaza Houston Galleria Area. We are very pleased to know that you found our hotel to be clean and comfortable and that you were able to enjoy our bar and restaurant. We hope that you will visit us again on your next trip to Houston.

Thank you,
Donovan Stephens, General Manager
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Houston, Texas
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 2, 2014

Work takes me to different places in Texas. I was going to stay at a hotel in the Galleria but this Crowne Plaza has been good to me by providing me with a higher quality stay at an affordable state rate which is why I chose to stay here. Yeah the location on I-10 West and 610 is a lil awkward but it does have its benefits. The rooms have been renovated and they're exquisite and so damn comfortable. However I wish they provided a nice down comforter but that just me. Other awesome things are the following:

a. Beautiful modern room renovations
b. Gorgeous furniture choices
c. Awesome flat screen TV with HD channels
d. Great functioning AC unit
e. Breakfast was delicious & nutritious
f. Multiple prompt elevators
g. Close to Memorial Park for running, walking, cycling
h. Relaxing pool & lounging area

I totally appreciate the healthier food options and the awesome helpful staff. I will say that it would be nice that staff either knock harder on the door or when they come in because I was nude when one gentlemen came in. LOLOL

Room Tip: Try not to get too much sunlight or else ..... ur AC has to work harder especially if you're on...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, July 25, 2014
Thank you for your excellent review of the Crowne Plaza Houston Galleria Area. I love that you took the time to come up with a list of awesome things about our hotel! We are so pleased that you choose us when you are in town and look forward to seeing you again soon! And, we will knock louder next time.

Thanks again,
Donovan Stephens, General Manager
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Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 29, 2014

Crowne Plaza Galleria is about 3 miles from the galleria so do not be fooled. The location is pretty good for access to the interstate and toll road system that gets one around the city for business.
Staff are friendly and helpful. I got an upgrade to a suite that was spacious and helped alleviate the feeling of being away from home. I only ate breakfast at the hotel, which is a buffet so I cannot say much about the chef. However, I did not find the dining area inviting. Lots of restaurants nearby so with a car, an individual is spoilt for choice.
The one constructive comment I would make is that the folks cleaning the room do not seem well trained. They remove cups and glasses without replacing them; coffee was often not replenished.
Otherwise, I can recommend the hotel as a comfortable place in a good location. Do not expect elegance, however.

Room Tip: The suite has a separate lounge and sleeping room. It is comfortable
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donovan S, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, July 25, 2014
Thank you for your helpful review of the Crowne Plaza Houston Galleria Area. We understand that some people might think that we are in the heart of the Galleria area, but as you mention we are just outside of the hustle and bustle and traffic. However, we do offer a convenient location and numerous onsite amenities. As for the issues you had with our housekeeping staff, we apologize. We will work harder to ensure that all of our housekeeping staff are properly trained to clean and restock our guest rooms.

Thanks again,
Donovan Stephens, General Manager
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Dallas, Texas
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 12, 2014

The property itself is in good to average condition and the location is less than stellar. I found the staff to be incompetent, at best. The hotel amenities are very good and the property's overall condition is good to very good. The rooms are about what one would expect a Crowne Plaza of this age to be.

Room Tip: My tip would be to choose another hotel
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  • Stayed June 2014, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, June 17, 2014
I would like to apologize for your poor experience but without any additioanl information on our staff I am unable to address your concerns further.
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 26, 2014

Just checked out of this hotel. This is my wife and my go-to hotel in Houston. Conveniently located on two of the major arteries of Houston, I-10 and 610, it's easy to get wherever you want to go. Rooms were spotless. Very affordable. Service was great. RJ checked us in and he's always great and is a fixture at the front desk. First time I've met Jon, who checked us out, and he provided great service as well. Overall, I continue to highly recommend this hotel to travelers.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, May 27, 2014
Cam_Car01,
Thank you for staying with us again and for commenting on your interaction with our staff members, RJ and Jon. There are many good hotels in Houston but it is the staff that work at the hotel that truly seperate the good from the great and we are happy to see that both staff members made your stay a great one!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Houston Galleria Area

Address: 7611 Katy Freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #83 of 455 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome! ... more   less 
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