1st let me state that I own my company and we, as a company, stay in Marriott properties all over the US and Canada. At check out, we were charged for 3 rooms at $159 and 1 room at $179. All 4 rooms (just alike) were supposed to be at $159. Two nights, a $20 credit per night, should be no big deal right? Wrong. The person behind the counter stated that one room was upgraded (all of the rooms were the same) and that the $20 additional was for that upgrade. We asked that he just make the adjustment so that we could go on our way. He would not. We asked for the Manager and he told us that we were looking at him. He was the General Manager. This was terrible Customer Service. It was not the $20, it was his rudeness and lack of customer service to assist us in any way. We would not recommend this hotel to anyone, period.
- Official Description (provided by the hotel):
- Our Houston hotel's location is perfect for business and leisure travelers, as we are situated near numerous Texas attractions and just minutes from major metro areas. Leisure travelers appreciate our Houston hotel's convenient location near Hobby Airport. Families and friends will be glad that our Houston hotel is within a short drive to Minute Maid Park, Toyota Center, Reliant Park and NASA Space Center. For great shopping, the Galleria Mall is the place to go in Houston. Our staff of Tourism Ambassadors are ready to show you the best of Houston. Our hotel's amenities include 24-hour shuttle service, hot deluxe breakfast, meeting facilities, and free wireless high-speed Internet access throughout the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Houston - Hobby Airport Hotel Houston
- Holiday Inn Houston