Checked in here after a flight cancellation. Hotel is located along a highway access road. There is another hotel next door (a Four Points). Beyond that a no-tell motel, an abandoned car dealership, and a barbecue restaurant. Would not feel comfortable going outside after dark.

Front desk staff was friendly during check in. The Priority Club platinum gift included a small bottle of water, bag of mini cookies, and cheese crackers. There was a "managers reception" in the lobby (see photo). It included chips, salsa, and tortilla roll ups. Canned beer, soda, and wine.

My room is an accessible room -- which is surprising. I don't know if the hotel was sold out but, if not, why would you put a Platinum PC club member in this room? You could hold a bar-mitzvah in this room it is so wide- open. Doesn't at all feel comfortable or like home but rather like a small warehouse with some furniture. The shower is made to allow wheel chairs to "roll in" with an adjustable shower head on the wall. Not at all comfortable or easy to use.

Was very disappointed with the stay. Will not return.

Nothing much to complain about, nothing much to shout about. I choose the location due to the proximity to my clients plant. It is right on the gulf (I45) freeway. Due to the near freeway, to room noise was quite loud. Plus its Houston, so the AC has to run all the time. I would suggest a room on the southeast side away from the freeway. Otherwise bring some comfortable ear plugs if road noise bothers you.

The property is in good condition. Room furnishings is several years old, but in good shape. The TV’s have been upgraded to flat screens. My king suite had microwave and a refrigerator.

They host a reception in the lobby from 5:00 to 6:30pm. They offer soda, wine and beer along with chips and a hot snack (think pizza rolls). That is a nice touch. They always seem to run a bit late, yesterday the drinks were put out after 5:30pm. And breakfast is routinely late all week, except for the morning the cook didn’t show up at all. I was impressed they had to go bags for those looking for breakfast on the day the cook was missing.

There are some restaurant nearby but its reported that the neighborhood is not the best. A car is required for this location.

The front desk staff were great! I love the indoor pool and hot tub. The carpet in the halls smell funny and should be replaced, but the staff made my experience a pleasant stay while I was away on business.

This was our worst stay at holiday inn express. 1) Anything we requested was ignored and almost snubbed as if a joke. 2)Cold breakfast 3) We had food and the refrigerator did not work. 4) Air conditioner did not work 5) We asked to change rooms and the other one stunk so we sayed where we were at. 6) Its december and asked for packets of hot chocolate for 3 days. It would have been ok if they were honest and said they would not have any but the promised each day. 7) This hotel is not up to holiday inn express standards. 8) no ice on 2nd floor 9) I THINK THE TV WAS FROM THE 80 S

They should be ashamed