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Holiday Inn Express Houston - Hobby Airport: Traveler Reviews

2.5 of 5
8730 Gulf Freeway, Houston, TX 77017
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Holiday Inn Express Houston - Hobby Airport
Ranked #297 of 437 hotels in Houston
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43 reviews from our community

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Traveler rating
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Date Rating
Portage, Michigan
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
“It's an ok property”
3 of 5 stars Reviewed March 15, 2012

Nothing much to complain about, nothing much to shout about. I choose the location due to the proximity to my clients plant. It is right on the gulf (I45) freeway. Due to the near freeway, to room noise was quite loud. Plus its Houston, so the AC has to run all the time. I would suggest a room on the southeast side away from the freeway. Otherwise bring some comfortable ear plugs if road noise bothers you.

The property is in good condition. Room furnishings is several years old, but in good shape. The TV’s have been upgraded to flat screens. My king suite had microwave and a refrigerator.

They host a reception in the lobby from 5:00 to 6:30pm. They offer soda, wine and beer along with chips and a hot snack (think pizza rolls). That is a nice touch. They always seem to run a bit late, yesterday the drinks were put out after 5:30pm. And breakfast is routinely late all week, except for the morning the cook didn’t show up at all. I was impressed they had to go bags for those looking for breakfast on the day the cook was missing.

There are some restaurant nearby but its reported that the neighborhood is not the best. A car is required for this location.

Room Tip: On the south east away from the freeway.
See more room tips
  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Kazoo_Bruce about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Holiday Inn Express Houston - Hobby Airport, responded to this review
March 26, 2012
Dear Kazoo_Bruce,

Thank you for taking the time and trouble to write to us regarding your stay at our Hotel. We appreciated the time and effort...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“The staff is great!”
4 of 5 stars Reviewed February 8, 2012 via mobile

The front desk staff were great! I love the indoor pool and hot tub. The carpet in the halls smell funny and should be replaced, but the staff made my experience a pleasant stay while I was away on business.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Angluvcil about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Horrible. Staff totally unconcerned”
1 of 5 stars Reviewed December 31, 2011

This was our worst stay at holiday inn express. 1) Anything we requested was ignored and almost snubbed as if a joke. 2)Cold breakfast 3) We had food and the refrigerator did not work. 4) Air conditioner did not work 5) We asked to change rooms and the other one stunk so we sayed where we were at. 6) Its december and asked for packets of hot chocolate for 3 days. It would have been ok if they were honest and said they would not have any but the promised each day. 7) This hotel is not up to holiday inn express standards. 8) no ice on 2nd floor 9) I THINK THE TV WAS FROM THE 80 S

They should be ashamed

Room Tip: stay somewhere else
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  • Stayed December 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ssre1010 about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit D, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
January 25, 2012
Valued Guest:

We are surprised by the comments and hope you do not have us confused with another property. To help address your concerns, I have listed out responses.

1. All requests are logged daily and handled by management. We have never received feedback regarding any concerns to this extent from any guest during the week in question.

2. Holiday Inn Express hotels have leading industry quality breakfasts as is evidenced at this property. We adhere to all standards required for the guest's satisfaction.

3. In trying to find your stay at our property, I was unsuccessful. For future reference, if an AC is an issue, our Chief Engineer visits the guest personally. During the winter season, it is even more effective due to the climate.

4. Our property houses 37'' LCD HD televisions in all guest rooms.

We hope these responses give you a clear indication of our care and efforts speaking for the Holiday Inn family of brands.

Regards,

The Holiday Inn Express Team
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Brunswick, Georgia
1 review
“Very Pleasant stay”
5 of 5 stars Reviewed December 2, 2011

Hotel staff is excellent Managers reception is great and complimentary my husband and I really enjoyed our stay at this location Amy ,Daniel and Teri are great they were always makig sure we had everyhting we needed during our stay we will deffinetly be back.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Nancy R about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit D, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
January 25, 2012
Hello:

We are glad that you enjoyed our complimentary Manager's Reception with free beer, wine, and appetizers. You also remembered the names of our entire staff! So kind of you!

Please do visit us again.

Regards,

The Holiday Inn Express Team
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Kansas City, Missouri
1 review
“Nice hotel to stay at”
4 of 5 stars Reviewed November 11, 2011

We stayed here a couple of days ago and we had a great time. The staff at the front desk was very helpful, they helped me print my boarding pass and even maps of nearby restaurants. The rooms were clean and adequate. I will definetly be back

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask damian g about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohit D, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
January 25, 2012
Valued Guest:

Our team was excited to read the review. We are glad that we could help with recommendations and hope to have the opportunity to serve you again!

Your in hospitality,

The Holiday Inn Express Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Houston - Hobby Airport

Also Known As:
Holiday Inn Express Houston - Hobby Airport Hotel Houston
Holiday Inn Express Houston - Hobby Airport Hotel
Holiday Inn Express Houston
Holiday Inn Houston
Address: 8730 Gulf Freeway, Houston, TX 77017
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #297 of 437 hotels in Houston
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Our Houston hotel's location is perfect for business and leisure travelers, as we are situated near numerous Texas attractions and just minutes from major metro areas. Leisure travelers appreciate our Houston hotel's convenient location near Hobby Airport. Families and friends will be glad that our Houston hotel is within a short drive to Minute Maid Park, Toyota Center, Reliant Park and NASA Space Center. For great shopping, the Galleria Mall is the place to go in Houston. Our staff of Tourism Ambassadors are ready to show you the best of Houston. Our hotel's amenities include 24-hour shuttle service, hot deluxe breakfast, meeting facilities, and free wired and wireless high-speed Internet access throughout the hotel. Don't forget to enjoy our free Manager's Reception Monday-Thursday nightly. ... more   less 
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