My daughter and I stayed here recently and we were most impressed. I chose this hotel in the Houston area based on the reviews I found on this site. I have to say I am very picky when it comes to the type of hotel my family stays in. Usually, it is a 4 or 5 star full service hotel only; Marriott, Ritz-Carlton, Hyatt, etc. I decided to take a chance on this Courtyard due to the fact that it was the closest one to our destination, the Museum of Natural Science and the hotel offered a shuttle service to and from the museum (in fact the shuttle service is available to take any guest going anywhere in a 3 mile range from the hotel). I have to say the location was a bit odd as it is surrounded by some industry, but the hotel grounds are nice and Kirby street is only a couple blocks away with all the restaurants you could imagine.
As I am beyond obsessive about room cleanliness, I was a bit apprehensive about what I would find, and was happy to find the room was spotless as was the rest of the hotel. Beds were very comfortable, bathrooms very clean. We had a great stay here.
I was most inpressed with the staff however. Of all the hotels I have stayed in, and the list is extensive, this staff was by far the kindest, most helpful and genuinly caring staff I have EVER run across. Always had a smile on their faces and couldn't do enough for their guests. For instance: I called down to the front desk about 9PM to ask if they served flavored coffee in the hotel. The front desk attendant said they had some coffee in the lobby, but it wasn't flavored. She stated there was a Starbucks nearby and they would be glad to call for the shuttle and have it drive me to Starbucks where it would wait for me to order my coffee and bring me back or it would go with my order and pick it up for me, I wouldn't even have to leave the hotel room. That level of service amazed me, but it got better when I decided to just go down to the lobby and get a cup of coffee myself ( they offed to bring it up to me!). I asked for some real cream and she said they would have it waiting for me (again stating they would be happy to bring it up to me). As I approached the front desk, there was a staff member, holding out a china cup, saucer, and spoon for me and another staff member took me to the kitchen where they got fresh cream and sugar (in individual glass containers) for me and put everything on a tray for me to carry to my room, again stating they would be happy to carry it up for me if I wished. What wonderful service!!
I would definately stay in this hotel again and, for the first time ever, I will be writting corporate Marriott a letter about the wonderful staff at the West university Houston Couryard.