I stayed at the Residence Inn because it was convenient to a hospital where a friend was being treated. Not a scenic location by any stretch of the imagination, but it's good if you are staying at a nearby medical facility. Many restaurants nearby. The staff were extremely friendly, professional and solicitous. When they didn't know the answer to something, they tried to find out. The room was very clean. I got an upgrade to a two room suite with my Marriott rewards card, although I don't have that many points on the card -- I just asked. Unlike some residence hotels, the kitchen was stocked with cooking utensils, plates, dish washing soap, etc. Windows are locked shut, but they had someone unlock them for me. Bathroom amenities are find. Good water pressure on shower. Huge selection of food for breakfast, some good quality (e.g., fresh fruit), some not so much (e.g., packaged donuts). Very comfortable dining area. Computers were not always working, but the sister hotel next door allows guests to use theirs, including printer -- no fee. Nice outdoor pool. Here was the problem: When I arrived at the Houston airport, I took a taxi to the hotel. At my departure, I asked the front desk clerk call me a taxi to the airport. When the car arrived, the clerk informed me that it was a car service that would be cheaper and "safer" than a taxi. First of all, it was more expensive for a shorter drive (flat rate of $65). Second, I'm concerned if hotel staff don't feel that taxis in the area are safe. I did comment to Marriott on their web site and received what I feel is an unsatisfactory answer: that they have some kind of arrangement with the car service and that they were not aware that it cost more. This was not a big blip for an otherwise good experience.
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