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“Easter in Houston” 4 of 5 stars
Review of Residence Inn Houston West University

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Residence Inn Houston West University
3.0 of 5 Hotel   |   2939 Westpark Drive, Houston, TX 77005 (Greenway/ Upper Kirby)   |  
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Ranked #127 of 468 Hotels in Houston
Certificate of Excellence
Austin, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Easter in Houston”
4 of 5 stars Reviewed April 5, 2015

We stayed in a one bedroom suite which worked out great for us. The staff was courteous and accommodating. The room was clean and quiet. The bed was not so comfortable, a bit too firm. The mattress made noises when adjusting position in bed. The complementary breakfast had a good amount of hot and cold choices; there appeared to be plenty of room for guests to sit and eat. There are several restaurants nearby if one chooses not to use the kitchen in the suite for other meals. The location is good and is only 15 minutes from downtown. I would stay at this location again.

Stayed April 2015, traveled with friends
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98 reviews from our community

Traveler rating
    43
    33
    15
    4
    3
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26
13
15
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Overland Park, Kansas
Top Contributor
97 reviews 97 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 2, 2015

Stayed here with Friends for several days. Hotel is very convenient to the Highway and close to Rice. There are many places to eat close by, along with a CVS. Hotel is pretty close to NRG stadium also, and was an easy drive. The rooms are nice and the breakfast buffet was always fully stocked with a great selection. We enjoyed the Texas state shaped waffles. The pool was nice, but small. They also had a whirlpool. We had a room with 2 bedrooms and a common area, which was nice for 2 couples.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
81 reviews 81 reviews
42 hotel reviews
Reviews in 34 cities Reviews in 34 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 21, 2015

This is a very nice well maintained property in a good location. I have one quibble. When I arrived I was told there would be food and drink service from five to seven and the welcome book repeated this. I was to attend a tequila tasting program shortly after that and wished to have a little food for sustenance before I went. I showed up in the lobby at five ready for a snack. The service area was dark and the desk clerk said the attendant was still preparing the food. I had to leave at 5:15 and at that time the attendant was still wandering around setting up with no food out.

This is Houston, not Brownsvile or Del Rio. If the attendant is supposed to have the room open and ready at five he should be doing so and the management should be paying attention to see it happens.

  • Stayed February 2015, traveled solo
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
07Yankees07
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 6, 2015

I just a finished a 1 night stay here for business. Its a good spot. The hotel has 4 floors, I stayed on the top floor. Very quiet, I didn't hear any noise from other guests or the hallway. The workers at the desk were very friendly and helpful. Rooms are what you would expect at a Residence, very spacious and clean. Free wifi is available. They have a shuttle service that takes you anywhere within a 3 mile radius of the hotel. Plenty of restaurant options close by. I flew into Bush Intercontinental Airport. It is a pretty good drive from that airport (about a $65 cab ride). Hobby airport is much closer if that is an option for you. As other reviewers have pointed out, it is a little bit of an odd setup. The hotel is adjacent to a Marriott Courtyard. Some of the amenities are at the Courtyard (i.e. ice machine, bar, ATM). However, the Courtyard is only about a 2 minute walk. It is directly beside the Residence Inn and actually shares the same parking lot. Not a big deal.

I would definitely stay here again.

Room Tip: ask for the top floor - it is quiet
See more room tips
  • Stayed February 2015, traveled on business
    • 4 of 5 stars Rooms
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1 review
2 of 5 stars Reviewed January 1, 2015

Happy Hour--ran out of drinks after 45 min--decided to bring out more after complaints
Breakfast on 4:5 mornings--ran out of yogurt, milk, muffins, rotten fruit bowl, ran out of fresh fruit, no cream cheese for bagels---Asked to have room cleaned within a 2 hour time-frame while we were gone--didn't happen. After complaining, we had food out for breakfast for one day at breakfast. Pick another hotel in the area.

  • Stayed December 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Plano, Texas
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 27, 2014 via mobile

Our stay was almost flawless. The room was spotless and quiet. The staff was quick and considerate. The lobby area and breakfast area looked brand new. The only issue we had was that a previous resident had fouled the coffee machine by putting the little coffee bags in where the water was supposed to go. I mentioned it to the front desk and the staff was very apologetic and credited my account with 1500 points. It was obviously a previous resident that caused the problem, but a good housekeeper should have caught it. I give this 5 stars because other than the little hiccup with the coffee machine this hotel was perfect. I once paid over $400 for a Marriott room in Manhattan, and they did not even have a coffee machine in the room!!! I would take this hotel over the one in Manhattan any time. Five stars it is.

Stayed December 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
van vleck
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2014

This us one of the nicest hotels we've had the pleasure of staying at! We booked a "suite", which had a queen bed, sofa sleeper, full sz kitchen, stocked w/dishes. The room was like staying in a luxury apt. Immaculately clean, & tastefully decorated. Everyone of the staff was exceptionally warm, friendly & always smiling! All of them! It was a very enjoyable stay, & we would highly recommend it!
PS The "hot" breakfast was a fabulous spread of scrambled eggs, sausage, muffins, bagels, fruit, yogurt, waffles, cooked oatmeal,etc!! Best breakfast we've been served at a hotel!

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Houston West University

Address: 2939 Westpark Drive, Houston, TX 77005
Location: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Amenities:
Free Breakfast Kitchenette
Hotel Style:
#76 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Houston West University 3*
Number of rooms: 120
Official Description (provided by the hotel):
Make yourself at home at the brand new Residence Inn by Marriott Houston West University. The hotel allows quick access to the world renowned Texas Medical Center, home to MD Anderson Cancer Center, where we offer complimentary shuttle service daily. The hotel is centrally located in the Greenway Plaza - West University area, minutes away from Lakewood Church, Reliant Park, Galleria, world class Museum district, Downtown Houston, Rice University and a variety of upscale restaurants and nightlife. On-site amenities include complimentary hot breakfast daily, Social Hour, outdoor pool/whirlpool, exercise room, library with books, Sportscourt and complimentary high speed internet access in all suites. The hotel is conveniently located 1 mile from the Metro light rail. You can count on Residence Inn by Marriott West University to exceed your expectations. ... more   less 
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Also Known As:
Residence Inn Houston West University Hotel Houston
Houston Residence Inn

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