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“Great staff, nice hotel” 4 of 5 stars
Review of Residence Inn Houston West University

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Residence Inn Houston West University
3.0 of 5 Hotel   |   2939 Westpark Drive, Houston, TX 77005 (Greenway/ Upper Kirby)   |  
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Ranked #155 of 470 Hotels in Houston
Certificate of Excellence
Port Charlotte, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great staff, nice hotel”
4 of 5 stars Reviewed February 14, 2014

I stayed at this hotel while a loved one was in a nearby hospital. The staff was extremely welcoming and helpful. My first room was well-appointed, clean and comfortable. I needed to switch rooms (due to something outside of the control of staff) late one night, and they accommodated me quickly. The second room, while still nice, was a lot smaller and the bathroom was a bit dated/cramped. The neighborhood was a little weird -- it's in the middle of what looks to be an industrial area. I'd stay here again -- the hotel is nice and the staff wonderful. Like others in the area, the hotel offers a decently priced medical rate if you or a loved one is a patient at one of several major medical centers in downtown Houston.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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105 reviews from our community

Traveler rating
    44
    36
    17
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Newtown, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 9, 2014

I've been staying at this hotel since November of last year each week from Sunday and Thursday. On initial impressions I felt reception was outstanding and coming from the North East of the US I wasn't used to the friendliness and helpfulness in this part of the country. The rooms are more homely rather than modern but its a place that you can say is clean and comfortable. The breakfast is great with lots of options that do change each day, try the Texas shaped waffle maker its great. Mary is always there to help whenever you need something, I also want to mention some exceptional people who work there like Sasha the General Manager- very friendly always happy to help, Roxana the receptionist who's in Training is always there to help, I can't wait till it gets warmer then I can finally use the Hotel's pool and jacuzzi! if you want to play Basketball there's a hoop to play with it.

Give this place a try you won't be disappointed.

Room Tip: Try the 3rd floor, all the rooms are great ;)
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station TX
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed February 5, 2014 via mobile

I was enticed by the price...$105 for a weekend night. But this was no typical Residence/Marriott. Old, stale decor...confused front desk...dark parking lots...noisy elevators. There is no drive-up entrance so you may have to park far from the lobby to check in. Walked into my guest room and got slapped by floral taxi cab air-freshner stench. Overwhelmingly strong...I finally located the air freshner...it was hanging on the INSIDE of the air handling vent. Had to unscrew the vent cover and get it out. Old stained carpets, loose floorboards in the kitchenette. All in all a disappointing stay for a Marriott. Wish I had tried elsewhere.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 26, 2013

First off, the Residence Inn model is wonderful for families. The two-bedroom suite with kitchen was great for our family of four, and the breakfast buffet very convenient. (My kids loved the make-your-own waffle station.) The location is close to the medical center and Rice University/ Rice Village, and reasonably convenient to the Galleria. We generally stay here when we have several scattered friends/ family members to visit, as it offers easy access to the major highways.

However, like other RI properties, the place appears to have a cleanliness problem. We found a few month's worth of dust in the corner of the living room, a half-eaten M&M on the carpet, and a half-cleaned up spill in one corner of the kitchen. There was also a loose floorboard in the kitchen. The front desk was apologetic when we checked out, but we weren't offered anything besides. We'd stay here again just for the location, but maybe bring a dust buster with us.

Room Tip: We heard some noise from the adjacent apartment complex on Friday/ Saturday nights. I'd recomme...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed November 6, 2013

We were in Houston for my GF to qualify as a Running Instructor when we stayed here.

First morning we were kicked out when all the fire alarms went off and weren't allowed back in until the Fire crews said so.
This is a great Residence in in a superb location to access Houston.
The staff treated us like royalty and we truly felt welcomed here. The suite was just that little bit more comfortable than many we'd stayed in. Everything was really "just right".
When I go to Houston again, I will stay here again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Falls, Wisconsin
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 27, 2013

Stayed at this hotel while in town for a wedding. We had not stayed in a Residence Inn previously and were favorably impressed. The desk clerk was friendly and very helpful upon check-in. The room was spacious and very clean. A very comfortable bed. Quiet even though nearly full the nights we were there.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
182 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed September 16, 2013

I'm posting this a little late (better late than never)...I stayed here in the middle of my relocation to Houston, in between a bunch of other stays - mainly due to proximity to the Galleria and areas I was home-searching. I checked in very late and the process was seamless. My room was large - an end unit. Large room / large bathroom. I liked that I could walk across the street to a Mexican restaurant for a nightcap. In the morning, I did notice the breakfast area was on the smaller side, but I found a spot and the breakfast buffet was good. Maybe adding some spots for singles (like a breakfast bar) would help here. For access to the West U / Rice Village & Galleria areas, this location can't be beat. Decent value, too. Good wifi.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Houston West University

Address: 2939 Westpark Drive, Houston, TX 77005
Location: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Amenities:
Free Breakfast Kitchenette
Hotel Style:
#92 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Houston West University 3*
Number of rooms: 120
Official Description (provided by the hotel):
Make yourself at home at the brand new Residence Inn by Marriott Houston West University. The hotel allows quick access to the world renowned Texas Medical Center, home to MD Anderson Cancer Center, where we offer complimentary shuttle service daily. The hotel is centrally located in the Greenway Plaza - West University area, minutes away from Lakewood Church, Reliant Park, Galleria, world class Museum district, Downtown Houston, Rice University and a variety of upscale restaurants and nightlife. On-site amenities include complimentary hot breakfast daily, Social Hour, outdoor pool/whirlpool, exercise room, library with books, Sportscourt and complimentary high speed internet access in all suites. The hotel is conveniently located 1 mile from the Metro light rail. You can count on Residence Inn by Marriott West University to exceed your expectations. ... more   less 
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Also Known As:
Residence Inn Houston West University Hotel Houston
Houston Residence Inn

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