I stayed at this hotel while a loved one was in a nearby hospital. The staff was extremely welcoming and helpful. My first room was well-appointed, clean and comfortable. I needed to switch rooms (due to something outside of the control of staff) late one night, and they accommodated me quickly. The second room, while still nice, was a lot smaller and the bathroom was a bit dated/cramped. The neighborhood was a little weird -- it's in the middle of what looks to be an industrial area. I'd stay here again -- the hotel is nice and the staff wonderful. Like others in the area, the hotel offers a decently priced medical rate if you or a loved one is a patient at one of several major medical centers in downtown Houston.