While in town in Houston, I took advantage of a relative's "friends and family" discount to stay at the Residence Inn in Houston. I room was fine but the staff I found to be a bit incompetent.
First, they said they did not receive the proper paperwork from my relative, which precipitated a call to her and her jumping through hoops to get them the necessary documentation, only to find out later that it was right where it should have been - in their book of faxes. Additionally, we asked for directions to the ballpark and while one honestly said that she did not know and did not try to give us directions, another tried to wing it without knowing for sure. The subsequent roaming around a rather dodgy-looking neighborhood while searching for the park wasting our time. He could have simply said he did not know which would have been perfectly fine.
The room itself was very comfortable, clean and useful and we really enjoyed it. If I could stay there again without dealing with their staff, I will stay there again. Otherwise, I might search out other options the next time I'm in Houston.









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