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“Great Hotel with Nice Views” 4 of 5 stars
Review of The Westin Houston Downtown

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The Westin Houston Downtown
4.0 of 5 Hotel   |   1520 Texas Avenue, Houston, TX 77002 (Downtown)   |  
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Ranked #53 of 456 Hotels in Houston
Kingwood, Texas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Great Hotel with Nice Views”
4 of 5 stars Reviewed 6 days ago NEW

We recently stayed for for a company Christmas party and everything was very nice, clean and the views from the room were excellent. We stayed in the corner suite, so we could see the baseball stadium and convention center. Only complaints would be that the wifi is not free in the room and there is no free breakfast offered.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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102 reviews from our community

Traveler rating
    54
    32
    10
    4
    2
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13
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6
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I am not a big fan of valet service so I asked the door an as well as the front door staff where the closest parking garage is and they told me they cannot give out that information. It was 1.5 blocks away. Sad approach to make a few more dollars. The front staff was also not particular friendly.

The hotel itself is nice and in a great lication. The restaurant has good food too. The room was clean and the bed was pretty comfortable.

Why an average rating. If you are paying this amount for a room near perfection is needed for a 5 star rating. Didn't make 4 stars due to staff behavior. Also I was supposed to be credited extra points due to opting out of having towels washed, I never received them

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Las Vegas, Nevada
Top Contributor
371 reviews 371 reviews
49 hotel reviews
Reviews in 115 cities Reviews in 115 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only stayed for 1 night but any time we can stay at a Westin, we do.
The front desk service was excellent- thanks for the upgrade to a higher floor.
Comfortable room & comfortable bed as always.
Lots of restaurants & Vic & Anthony's is right across the side entrance (so we went).
Great value for the price we paid as well.

Stayed November 2014, traveled as a couple
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Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent Thanksgiving weekend at this hotel. The lobby area was very attractive and the rooms were nice. The valets were excellent as we ventured in and out of the hotel several times each day. The restaurant serves a nice breakfast and the service was efficient. The hotel was close to the highway making trips all over Houston and to/from the airport easy. Would stay here again.

Room Tip: There is construction going on across the street from the hotel. Earplugs were provided in our room...
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  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent 4 nights at this Westin while in town for work. I assume it was remodeled recently (last 5 years) because everything was so modern and clean. The bed was extremely comfortable and the bathroom was was very spacious - two big pluses for me. They have a bar in the lobby which was great because I could access the free lobby wifi while enjoying a drink (or two). The complimentary downtown shuttle was awesome too! I used it twice and both times the driver was great! If only they went down to the airport..

Stayed October 2014, traveled on business
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Calgary, Canada
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 7, 2014

If you are looking for a nice clean and modern hotel in downtown Houston this is your choice.

It is really close to Minute Maid Park but only a few minutes from everything in downtown by taxi. The hotel seems new and the staff is very friendly. I have eaten a couple meals there and the food seems pretty good also.

I would stay there again if I have the chance.

Stayed November 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 7, 2014

The Westin hotel is located just a couple of blocks from the convention center which was perfect for me. The rooms are very nice, much nicer than expected. Staff was very friendly and helpful. I would definitely return if staying in this part of downtown.

I only have 2 negatives: the first is that there is only valet parking... But it's downtown so I understand. The second is the fact that my room was facing a church which blasts it's bells EVERY morning at 6 and 6:30am. It's ridiculous. Being awoken every morning is not a pleasant experience. If I return to this hotel I would request a room on the opposite side of the hotel. They should really file a noise complaint or something. Who wants to hear bells when it's pitch black outside and you're trying to sleep. Jesus wants to sleep in too!

Stayed November 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Houston Downtown

Address: 1520 Texas Avenue, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#14 Luxury Hotel in Houston
#15 Family Hotel in Houston
#37 Romantic Hotel in Houston
#53 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Houston Downtown 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Westin Houston Downtown,formerly Inn at the Ballpark, is conveniently located near many of Houston's attractions including George R. Brown Convention Center, Discovery Green (one of Houston's most visited parks), and for fans of the arts, The Hobby Center for the Performing Arts and the Houston Symphony. Treat yourself to a baseball game at Minute Maid Park, a concert at the Toyota Center, or a soccer match at the BBVA Compass Stadium - all located within blocks of our downtown Houston hotel.Our goal is that you leave our Houston Downtown hotel feeling better than when you arrived - stay on top of work in the business center, power up at your pace in our Westin Workout Fitness Studio, or eat well in our award winning restaurant, Vic & Anthony's. Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities. ... more   less 
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Also Known As:
Inn At The Ballpark Hotel Houston
Hotel At The Ballpark
At The Ballpark Houston

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