The rooms are updated and clean, especially when compared to the very old rooms at the Westins by the galleria. They have very convenient power outlets which is always a plus. The bathrooms are probably not up to westin standards but they aren't bad at all since they seem pretty new. Just a little odd to have plastic wood floors in the bathroom and the shower head is not the normal westin shower head.
This hotel is your only SPG option downtown and they know it. The staff tries hard and means well but there just isn't the crispness that you would expect, especially as a platinum member. This hotel is more geared toward one time convention people and not weekly SPG guests. They don't seem to notice that people are staying there multiple times a month and when any issue comes up it is ignored. The service express number is sometimes never answered and if it is there is a 30 percent chance that your request will be denied or forgotten about. I have never stayed in a hotel where it is so difficult to get a taxi even if I call down ahead if time. When I arrive at the valet and ask for a taxi they always look confused by the request and let me know it will be at least twenty minutes. All other downtown hotels even in Houston have taxis waiting. I think it is because this hotel is just unaware of the needs of a frequent traveler since it is geared more towards conventions. Overall the facilities are acceptable for a Westin but they lack the polish I have come to expect from SPG and show no concern for frequent SPG guests. This seems odd because they are frequently asking close to 400 a night for a room when the other hotels are asking much less.
- Official Description (provided by the hotel):
- The Westin Houston Downtown,formerly Inn at the Ballpark, is conveniently located near many of Houston's attractions including George R. Brown Convention Center, Discovery Green (one of Houston's most visited parks), and for fans of the arts, The Hobby Center for the Performing Arts and the Houston Symphony. Treat yourself to a baseball game at Minute Maid Park, a concert at the Toyota Center, or a soccer match at the BBVA Compass Stadium - all located within blocks of our downtown Houston hotel.Our goal is that you leave our Houston Downtown hotel feeling better than when you arrived - stay on top of work in the business center, power up at your pace in our Westin Workout Fitness Studio, or eat well in our award winning restaurant, Vic & Anthony's. Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities. ... more less
- Reservation Options:
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- Also Known As:
- Inn At The Ballpark Hotel Houston
- Hotel At The Ballpark
- At The Ballpark Houston