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Hilton Americas Houston: Traveler Reviews


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70% Recommend
3.5 of 5 stars 132 reviews
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Very, very nice

Hilton Americas Houston

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5 of 5 stars
conmar 3 contributions
west coast
Jan 8, 2007

Just stayed here for 3 nights, and LOVED it!

It is really beautiful, and very comfortable. We booked on Priceline and got a wonderful price, so did not expect the best of rooms, but when we arrived we were put on a wonderful floor and had an amazing room. We have stayed at some very nice hotels, and this one (surprisingly) ranks up with the best of them. Beautiful lobby ,GREAT beds, helpful staff, central location. Can't imagine staying anywhere else in Houston now!!

  • Date of stay January 2007
  • Member since January 08, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $225 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Stayed for Location and Points

Hilton Americas Houston

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4 of 5 stars
HornFan 28 contributions
Austin TX
Dec 18, 2006 | Trip type: Couples
1/2 found this review helpful

Another stay at the Hilton Americas for we had tickets to see the UT Longhorns play the LSU Tigers next door at the Toyota Center. This one reason we decided to stay here and the other was to get a 4th stay to be become a Silver VIP member. We stayed in the Executive Level where we had access to a private room with chair and couches along with modern TVs, and with free food and drinks served by a courteous assistant. It was all perfect except they were missing a computer with access to the Internet and ice cream. It is worth the extra cost if you do not want to downtairs for breakfast and evening snacks. The room was clean and in great shape. One major recurring issue with this hotel is the valet service is still way to slow. This time we called down to get our car ready and it still took 30 minutes. Staying here is very corporate. My wife want to try the Four Seasons next time to compare the two.

  • Liked — Location, Pool
  • Disliked — Slow Valet Service
  • Tips/Secrets: — Book directly with Hilton
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2006
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 12, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Pet owners, Families with teenagers
  • I selected this hotel as a top choice for Sporting event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $225 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The best hospitality

Hilton Americas Houston

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5 of 5 stars
cardinalentprse 10 contributions
MN
Dec 1, 2006 | Trip type: Business
3/4 found this review helpful

I work in the travel industry, and was invited to stay at Hilton Americas Houston by their senior sales manager to experience downtown Houston. I was treated like royalty from all the staff members. This hotel is great if you're looking for a nice hotel that is in the heart of downtown Houston for vacation or meetings/conventions. The Hilton is connected to the George R. Brown Convention Center and minutes from other downtwon venues. I was fortunate to go behind the scences in the kitchen and see how they prepare meals for every guest small groups and large. Their chefs are amazingly talented when it comes to presenting their food. If you want to experience the spa I highly recommed getting a manicure and pedicure. As you sit in the massage chair while your feet are soaking you have an amazing view of Houston's skyline. The rooms are nice and beds are soft and comfortable. I had lunch in the Skyline Grill, and the food was really good. The only issue I had staying at this hotel was during my second night I went to the pool and my room keys wouldn't open the door. I later found out when I tried getting into my room my keys wouldn't work either. I ended up going down to the front desk and had them reset my keys. Since I didn't have any identification on me because I was dressed for the pool the front desk had a security guard walk me up to my room to make sure that it was my room. Once I got to my room I showed the guard my id, and he left. What I think happened is that I had my room keys next to my cell phone and the magnetic strip on the keys scrambled. So I highly recommend that you keep your room keys away from any credit cards or cell phones to avoid this problem. If you're looking for transportation Merlo's Charters works a lot with this hotel. I give this hotel two thumbs up!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2006
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Pet owners, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $225 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good hotel--not so great location

Hilton Americas Houston

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4 of 5 stars
Kitties102 41 contributions
Peoria, IL
Nov 22, 2006
0/2 found this review helpful

I stayed at this hotel in November for about four days. The hotel itself is very nice--it's about a 45 minute drive from the Intercontinental/George Bush airport, so it will cost you about a $45 cab ride to get there, or $23 for each person on the hotel shuttle.
The staff was friendly and the room was nice, with a good view of the city. The pool is very cool, with a great view of the city. I was there with my boyfriend and many other people for a conference. Other people were told that you had to pay to use the pool. We weren't aware of this and just used our card to get in and went swimming. We later checked at the desk and they said there is a charge, but that they don't go by the room key, so I'm not really sure how they would know you used it. Regardless, we didn't end up paying.
There is Internet access in the rooms for $10/day.
The main negative is the town itself. The hotel is located right in downtown houston, but...there is absolutely nothing to do. It wasa ghostown. It was a Friday afternoon, and all the restaurants were closed. I didn't see any shops really.
there is a whole tunnel system that goes beneath the city, with shops and restaurants. This too was closed, and is also closed all weekend. There is a mall with 5 shops and a food court. Also closed all weekend. One shop hada sign posted that it is open "11-2" each day.
Everyone who was there was using the word "ghosttown" to describe the place. My boyfriend walked over a half hour one day looking for lunch. I'm not sure if there are other areas of Houston with more to do, but I would really not recommend gonig there on vacation. Luckily, his business paid for it--if not, I think we would have been very very disappointed.

  • Liked — nice hotel, nice rooms
  • Disliked — location
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2006
  • Visit was for Other
  • Traveled with Large group or tour
  • Age group 25-34
  • Member since November 22, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Great pool scene, Pet owners
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $225 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Incompetent Front Desk

Hilton Americas Houston

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1 of 5 stars
miketxxx 1 contribution
Houston, Texas
Oct 23, 2006
3/6 found this review helpful

Wanted to stay someplace special for my birthday, so I got a room thru Priceline. When I got to the front desk there was a line, I waited my turn, then walked up to the next available. However, another person checking in switched from their clerk to the one I was walking up to. The one that was now available walked off, so I just stood there for another clerk to open up. When the clerk finally came back he motioned for the next person in line. Since I was standing in front of him already, I walked to the counter & a woman & man cut in front. The woman turned to me and said she was a Hilton Honors member & had been waiting in line long enough. I said we had been waiting longer, she said she had an appointment. My partner loudly said we have dinner reservaions. I wanted to say I'm also a Hilton Honor's member PLUS I have a Kroger's card. The clerk never looked at me once & continued to check in the rude woman. When I finally got to check in, the clerk treated me like I was the enemy. Asked me for my driver's license even made me take it out of the wallet & give it to him. Then asked for my credit card & walked off. A manager-type came up to the counter & asked if I was being helped. I said I had no idea. He said he would go find the guy & see what's up. Eventually the guy came back & gave me my room key. My credit card has a pending charge of $101 & I never use it so we'll see what happens. Also, the hotel was busy so we had to use the stairs when we checked out because every time the elevator came to our floor it was full. On the plus side, the room was clean & nice (but on the small side). When I checked in, the clerk asked if I had self parked or "valeted", I said self park. In the morning the bill had a $12.99 charge on it for parking. I stay in alot of hotels & never had a front desk clerk treat me any differently whether I had paid the regular rate or thru priceline. I tend to not go where I'm not wanted.

  • Date of stay September 2006
  • Member since October 23, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $225 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Americas Houston Also Known As

Address: 1600 Lamar St., Houston, TX 77010