Wanted to stay someplace special for my birthday, so I got a room thru Priceline. When I got to the front desk there was a line, I waited my turn, then walked up to the next available. However, another person checking in switched from their clerk to the one I was walking up to. The one that was now available walked off, so I just stood there for another clerk to open up. When the clerk finally came back he motioned for the next person in line. Since I was standing in front of him already, I walked to the counter & a woman & man cut in front. The woman turned to me and said she was a Hilton Honors member & had been waiting in line long enough. I said we had been waiting longer, she said she had an appointment. My partner loudly said we have dinner reservaions. I wanted to say I'm also a Hilton Honor's member PLUS I have a Kroger's card. The clerk never looked at me once & continued to check in the rude woman. When I finally got to check in, the clerk treated me like I was the enemy. Asked me for my driver's license even made me take it out of the wallet & give it to him. Then asked for my credit card & walked off. A manager-type came up to the counter & asked if I was being helped. I said I had no idea. He said he would go find the guy & see what's up. Eventually the guy came back & gave me my room key. My credit card has a pending charge of $101 & I never use it so we'll see what happens. Also, the hotel was busy so we had to use the stairs when we checked out because every time the elevator came to our floor it was full. On the plus side, the room was clean & nice (but on the small side). When I checked in, the clerk asked if I had self parked or "valeted", I said self park. In the morning the bill had a $12.99 charge on it for parking. I stay in alot of hotels & never had a front desk clerk treat me any differently whether I had paid the regular rate or thru priceline. I tend to not go where I'm not wanted.

We booked this hotel through Priceline for a one night stay. We were travelling from Austin to Houston to visit a friend and just didn't want to have to drive back after dinner. We arrived on Saturday afternoon and were impressed with the hotel. It's very new, very modern, but comfortable (though it is freezing in the hallways!). Our room was large and well appointed. We unpacked and then left the room to get some lunch. Upon leaving the room, we put the "Do Not Disturb" sign on the door, as we always do when we check into a hotel, just because we don't like for anyone to enter the room after we have checked in. Later that evening, we returnd and found the "Do Not Disturb" removed from the door. When we entered, we noticed that some of our personal property was missing from the bed. I called security, which was actually very responsive, and told them the story. While they were able to locate our property, they could offer no explaination of why our room had been entered when the "Do Not Disturb" had been on the door. Since we had just checked in, there was no reason for the room to be cleaned, and to the best of my knowledge the hotel does not offer turn-down service. Our property was located in housekeeping, but only after us asking for them to double check and check again with housekeeping to see if anyone had the items in question.

Modern decor, very pretty. If you're in downtown Houston for business its a great location.
Three blocks from Minute Maid Park if you're there for a baseball game. It's also next door to the Toyota Center, and Brown Convention Center. We stayed the Labor Day weekend for 5 days, 2 adults & 2 children. Not really too good for families with small children, more for young couples or older adults. We got great rates, $89 per night for a double, but you pay $12 per day for self park, the pool is $5 per use, the food is good but pricey. Rooms were lovely, very clean, and roomy. The indoor pool was nice, with a hot tub, it was a bit crowded after an Astros /Mets game. There is also an outdoor terrace beyond the pool with a beatiful view of the city skyline. The pictures on the hotel's website are accurate. The staff was friendly and accomodating.
The only complaints I have are the housekeeping, they didn't clean the bathroom (they did change the towels). The pool was supposed to be heated but it was ice cold, and the dirty towels were not replaced with clean ones right away and there were dirty towels thrown all over. Aside from those two things I found our stay enjoyable, and would recommend this hotel.

I've stayed at this hotel several times - it's nice and new - very contemporary, but kind of stark (part of the decor I guess). It is upscale, and looks good, with a modern motif. The rooms are small, but again it looks good.

We ate at the "cafe" restaurant in the lobby - it was pretty bad. Service was slow, and the food was not good at all. There are a couple of other options in the hotel - a steak/chop house, and a nice restaurant at the top level - didn't try those, but the lobby cafe was not good at all - food quality, service quality, and aura were all lacking.

The pool area is neat - indoor, but on the top floor with a great view. It is kind of small, so can get crowded pretty quickly if there are more than 5 or 6 people there. The fitness center is NICE. It's like a health club - lots of treadmills, bikes, free weights, stairsteppers, etc. Great views too. That was very worthwhile.

Best part of this hotel though, is its proximity to Minute Maid park (3 blocks), the Toyota Center (next door), and the G.R. Brown Convention Center (next door). Can't beat the location if you are at a convention or going to a sporting event. Walk to and from Minute Maid in about 5 - 10 minutes - great. But be prepared to pay a lot for parking ($13 - $18 per day depending if you do valet or self park).

So - will stay here again if doing business in downtown Houston - especially if going to an Astros game. Final staff comment - front desk helpful but not overly ebullient; restaurant staff (in the lobby cafe) not overly friendly - not rude either, just kind of "there"; but the concierge/bell staff were VERY helpful and patient with recommendations and direction requests.

Depending on the price, this can be a really good deal - have seen $89/night prices here which make it a bargain for a newer downtown hotel.