My fiancée and I stayed at the Hilton Americas to celebrate my birthday weekend at the end of October. We reserved both our room and restaurant (Skyline Bar and Grill) reservation almost a month in advance. At that time, we requested two things - a city view room on a high floor and a table by the window. The reservations clerk informed us that our room wouldn't be assigned until we arrived at the hotel for check-in and the restaurant told us they would do everything possible to accommodate our request. We arrived at the hotel shortly after check-in and were told that rooms were "pre-assigned" which goes against what the reservations clerk told us. We informed the front desk clerk of this and he reworked our room assignment so that we managed to get a mid-level floor. We arrived at the restaurant before our reservation and informed the hostess that we would like to sit at the bar for a few minutes to have a drink. During this time my fiancée also reminded the hostess about our table request. We were at the bar for 5 minutes (the bartender had yet to take our drink order) when the waitress pulled us away and told us our table was ready. We were a bit confused but went along with it. Our table was not directly in front of the windows as we had requested. What made it even more annoying was 1 table directly in front of the windows remained empty for at least an hour. The following morning I woke up with a terrible headache. The mini-bar did not contain aspirin and my fiancée went down to the front desk in search of some. The front desk clerk informed him that the store did not open for another 45 minutes but a driver could take him to a drug store. He declined this option and we checked out of the hotel by 8am that morning.

In terms of appearance this hotel is impeccable. Maintenance and housekeeping obviously do a great job of making sure the lobby, rooms and pool areas are clean and luxurious. BUT, for the amount of money guests pay to stay at this hotel, the face-to-face service is NOT acceptable. My fiancée and I consider ourselves relatively easy to please and undemanding but the simple requests we made were not honored and this gave us a bad impression of the hotel. In addition, we believe that every effort should be made by the front desk staff to accommodate guests in their time of need. Instead of sending my fiancée to the drugstore with a driver, what not offer to find the aspirin themselves and send it up to our room? Because of the failure to honor simple requests I give this 4-star hotel a 2-star rating.

This is a Texas-sized hotel. Big, tall, eleganza. It's about what you'd expect in a viable convention hotel. I didn't see a single guest in the hotel who was not wearing a convention badge. Food was below average. Room service was inconsistent. Man, they got $8 for a tiny half a wrap sandwich at the walk-up cafe in the lobby. (They got it because it's the cheapest food in the hotel.) Ask for a map, and then leave a trail of breadcrumbs when you get off the elevator. It's that big.

I've stayed at this property many times since it opened and it continues to be the same; short on value, very high priced and long on lackluster service.

I can't remember the last time I got a king non-smoking room like my profile calls for and the internet service did not work in my room for the first two days. 45 minutes on the phone with the service provider and they still didn't have a clue what the problem was. Then, I had to ask to be moved to another room; no one at the front desk volunteered one. When I did get moved what type of room do you think I got? That's right, another one with two double beds.

Classy . . .

To make matters worse, when I checked in the first night and walked into my room the doors that connect my room with the one next door was wide open. Thinking this room might be some type of suite (silly me), I walked into the next room and found a man lying on the bed completely naked who was as surprised as I was. I immediately called the front desk and got nothing more than a "we're sorry".

When I checked out on Friday morning at 6:30 AM there was a line of 4 people waiting for one young lady to do it all. No one to be found at the Hilton Honors area. 15 minutes later I finally get my folio and am on my way, never to return.

This monolithic monster of a property (1200 rooms) gives you get the feeling that if Walmart built a hotel this is how it would be managed, but with much higher prices. I firmly believe that location is the only thing keeping this hotel open. I know that I'll go somewhere else the next time I'm in Houston for business.

We make an annual trip to Houston for the Rangers / Astros series usually booking rooms outside of downtown with reward points. But I decided to give downtown a shot this year and I was pleasantly rewarded! Just a short walk from the ballpark this hotel was PERFECT! The lobby is awesome and the rooms were clean and comfortable! We will be back next year!!!!