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Hilton Americas Houston: Traveler Reviews


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70% Recommend
3.5 of 5 stars 132 reviews
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Extra Charges & Existential Angst at the Hilton Americas

Hilton Americas Houston

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2 of 5 stars
SFGuy35 16 contributions
San Francisco
Nov 4, 2008 | Trip type: Business, Solo travel
0/1 found this review helpful

Over the past 5-10 years, Hilton has been aggressive in building new, upscale hotel properties on urban frontiers. See the Hilton connected to an event center in Omaha, or the new one near the museum in Denver, for instance. These hotels are ambitious, flashy, weirdly oversized for their locations, and a bit incongruous, perhaps overcompensating for their humble surroundings by overdoing the luxury decor a bit. The Hilton Americas in Houston is the most extreme example of this weirdness I've yet encountered.

The hotel is isolated from downtown Houston by a sea of parking lots at least 4 blocks wide. It's connected to the convention center and next to the Rockets arena, all part of a "renewed" area of the city with a new park and small pond, but it gives one the sense of being in a hotel on the moon. There is no street parking within a million miles that isn't aggressively metered, and the parking garage is a massive, expensive nightmare. Getting from the parking garage into the hotel feels like an endless hike; you have to traverse the entire hotel through a surreal, gigantic mezzanine, filled with giant planters and overwrought Chihuly chandeliers.

Check-in is annoying: the reservation, made for me by a business associate, had my first and last names reversed, and that made the clerks' brains explode, for some reason, and it took forever to work out. I asked where the health club was and was told it was $10 (!!!!) to use it. I told them I thought that was also annoying and they said if I joined their "Honors" club it would be free, so I did, and then it wasn't.

The hotel room numbers have 5 digits, like suburban addresses, since they apparently have over 100 rooms on each floor. Directional signs are nonsensical, listing all rooms in both directions somehow, although the floors are not circular, so if a maid tells you to go the wrong way, you'll walk a mile until you hit a dead end.

Oddly enough, the rooms are kind of cramped.

The health club, once I protested the fee and was let in "just this once" for free, was adequate, and only one other person was using it. Good job, Hilton, charging for that, you're obviously making a ton of money. The pool is free, and quite pleasant, up under the roof with a large, vertigo-inducing balcony next to it, to look out over the Houston wastelands.

Everywhere you turn, you have to pay more money. The coffee bar "proudly serves Starbucks coffee," but is pointedly NOT a Starbucks, so that an espresso can be $3.25. Of course, try to find a coffee or a restaurant somewhere else and be prepared to walk for an hour with no luck: you're on the moon, after all.

After a while, I realized the hotel was reminding me of nothing so much as the Hotel Rossiya, the gigantic hotel across Red Square from the Kremlin in Moscow that was recently torn down. The Rossiya was also head-spinningly massive, one block square, but maze-like and off-putting. Completely nonsensical "luxury" decor was tacked on to every surface in a futile attempt to compensate for the cavernous spaces, but rather than feeling impressive, it only served to give lodgers a sense of alienation. While the Hilton Americas is brand new and its luxury touches and terrible Chihuly glass blobs are still shiny, it seems like only a few years and an economic downturn will turn this into a dusty, massive monstrosity, an artifact of strange, heady times, when conventions of old ladies sharing quilting tips thought nothing of $30 lunch buffets. We'll look back and laugh, I hope.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since March 01, 2003
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
horrible customer service

Hilton Americas Houston

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2 of 5 stars
blueprophet 3 contributions
Salt Lake City, Utah
Oct 31, 2008

It's decent in terms of cleanliness and ambience. A good location for conventions across the street. There is nothing within reasonable walking distance in terms of groceries- so expect to drive.

Negatives- the lobby is freezing!! Also, the service staff is lazy, unfriendly, and will lie to you. When I picked up a package from the valet, there wasn't even a smile.

I called multiple times to obtain a missing receipt for my stay. I either received a blank email or nothing at all. If you leave something in the hotel room after checkout, don't expect to see it again. The cleaning staff took my shorts and kept it. Yeah, that's right, shorts. Stay away unless you have no choice.

  • Date of stay August 2008
  • Member since August 07, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wonderful place to stay -- awesome pool

Hilton Americas Houston

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5 of 5 stars
Travel_velocity 21 contributions
boston, ma
Sep 26, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

If you need to stay in downtown Houston, I highly recommend the Hilton Americas Houston. The rooms are extremely clean, updated, staff nice, beds very comfortable. I wish every business hotel were this good. If you are a swimmer, you just have to stay here. The pool is on the top floor, is long enough to lap swim in, and has he most awesome views of Houston imaginable. The restaurant Spencers for Steak and Chops was so good, I ate there twice. 5 star highly recommended, and I am not usually this kind when writing a review.

  • Liked — Pool
  • Disliked — nothing, all was great.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since May 02, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice Hotel

Hilton Americas Houston

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4 of 5 stars
familyof4SoCal 3 contributions
SoCal
Sep 23, 2008 | Trip type: Business

I stayed here for 3 nights for business travel. The hotel was very clean, well appointed, and had comfortable rooms. The dining options were a bit limited, but there were several places to eat a close distance to the hotel.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Business
  • Traveled with Large group or tour
  • Age group 35-49
  • Member since September 23, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for People with disabilities, Older travelers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very Big Place, Excellent Quality...

Hilton Americas Houston

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4 of 5 stars
Aaron62 13 contributions
Silver Spring, Maryland
Aug 28, 2008

If you like real big hotels with lots of hustle and bustle, this could be your type of place...

Stayed three nights here while attending a conference in the adjoining convention center. First thing I noticed was how BIG this place is. I almost got lost several times just trying to walk around to check out the pool, restaurant, access walkways to the convention center, and the lobby areas.

The front desk person was very smug, bordering on arrogant, but got the job done without delay. Several of my colleagues said that the front desk wasn't overly cooperative in honoring their floor and room requests, however...

My room was large, clean, and properly climate controlled. I found it to be excellent, with a picture window displaying striking views of the nearby city center skyscrapers.

What I didn't care much for was the huge size of the hotel, the crowded lobby areas and just too much hustle-bustle all the time. Also, the doorman brought me some one else's suitcase when I gave him my ticket where it had been stored on check-out morning - not good. The cabbies practically got into a fight over who was going to be taking me at the front entrance.

Just a little too busy, too big, too much going on all the time. Not exactly restful. Their restaurant and cafe prices were unneccesarily overpriced as well.

  • Date of stay May 2008
  • Member since July 08, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Americas Houston Also Known As

Address: 1600 Lamar St., Houston, TX 77010