After I was informed that the hotel chosen by my company for us to stay in Houston was not so great but still had high prices, I requested my colleague to look for an alternate choice and then he picked the Hilton Americas. I had good (Qatar) and bad experiences (Ethiopia, Brazil) with this brand so I was willing to “give it a chance”. Hilton Americas is a huge building with hundreds of rooms located close to the city’s business center. I spent there 6 nights in a row and, as a business traveler, I was not so happy with many of the hotel features. However, before listing what was not OK, l must mention a few good things: employees try to help whenever necessary, always do it with a smile and there is a very convenient shuttle bus that brings you where you want (provided it is not farther than 2 miles away from the hotel and that the person sending the bus makes a little effort to understand where to pick you up). Besides these good points I was quite disappointed or astonished by certain things in the hotel. If you love the late 70s-early 80s this hotel is a fine place for you: brown and dark gold or copper colors everywhere, old fashion chandeliers, old style elevators, marble desk in rooms (very cold when you work on them – strange idea to imagine that working on a tombstone is an attractive feature) and chocolate carpets. Hotel entrance was decorated for Christmas time with an enormous chocolate Santa (looking more or less like Jabba the Hutt) accompanied by two hideous elves – also made of chocolate. Should you have young children who still cherish the traditional figure of Santa Claus, don’t bring them in or you may turn them into early readers of Stephen King’s novels. Above this horrific scene, you find a very modern – yet hard to define – 'piece of art”. It is between a battle of gigantic, fully colored, sperm cells and a gathering of glass painted inflated bladders. In a word, if you don’t like brown colors, get away from this hotel. Beyond the graveyard-style desk, the rooms themelves too look old-fashioned and shabby. There is one fridge but it is empty (you can fill it yourself if you want – there are vending machines on each floors but only with soft drinks) and, by a magical design, the fridge’s vent is connected to the wardrobe; remember this point if you don’t want to have your shirts and jackets perfumed with the fridge’s heat…Bed is comfortable but bed linen are not changed every day (every three day if I read correctly the paper left on the night stand). The room is naturally so dark (walls, carpet, furniture, limited direct sun light) that it offers more of funeral parlor than of a lively place. Room designers may have tried to offset a little bit this grievance atmosphere by hanging ugly paintings, certainly obtained during a charity yard sales. Bathroom is not equipped with a flexible shower hose which makes it quite inconvenient to wash completely and properly; moreover there are no glass or plastic cups provided. Fortunately there are some available on the fridge but I don’t think they were intended to end as toothbrush holders…Don’t expect to find any additional accessories in the bathroom drawer (except toilet paper and a hairdryer). If you need to have a laundry service, don’t ask the employees at the main desk to have your bag of clothes picked-up from your room (nothing will happen –you’ll find your bag where you left it in the morning when returning to your room in the evening), instead bring it directly to the bell captain and you’ll get it returned the same evening. If they forget to give you another laundry bag and the adequate form (and most probably they will – I have this experience in every Hilton I have been in), just go downstairs and ask the bell captain. If you are a Hilton Honors gold member (or above) you’ll enjoy a free (and fast) internet access but if you are not you’ll have to pay a hefty 15US$/day to access your favorite websites (this seems to me very petty and backwards as most of the hotels I have been in consider it as a complimentary service). As for the restaurant I took my breakfast on the 19th floor at the executive floor and it was just OK, nothing great to remember, except that it was often crowdy. I experienced once the Cafe and it was also acceptable, the average quality of food being balanced by the nice service and the smiles. My colleague had a different experience and reported that food quality was rather poor.
If I have to come again in Houston I am not sure I’ll pick up this place but having been told that other local hotels are much worse, I am not sure I want to be back at all…Or am I too demanding ?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Alexandre J,
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Thank you for sharing your feedback with others on TripAdvisor including the very good ratings you provided on service and sleep quality.
Our special chocolate holiday display has been very well received by our guests and their children. We were also featured on the local news for the craftsmanship and hard work that went into such a great display. We are sorry you were so disturbed by such a festive holiday display.
Mr. Julienne, thank you for staying with us and we look forward to another opportunity to serve you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.