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“Top-notch property. Top-notch service.” 5 of 5 stars
Review of Hilton Americas - Houston

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Hilton Americas - Houston
4.0 of 5 Hotel   |   1600 Lamar, Houston, TX 77010   |  
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Ranked #8 of 456 Hotels in Houston
GreenLeadersPlatinum level
Leander, United States
2 reviews
4 helpful votes 4 helpful votes
“Top-notch property. Top-notch service.”
5 of 5 stars Reviewed December 9, 2013

There isn't a hotel that my family has stayed at that shares the highest level of staff services with the unbelievable product that the hotel provides. This beautiful hotel is immaculate in every area and its employees meet your every need whatever time of the day. You should look for no other place to stay in Houston. You will be relaxed and refreshed when leaving...guaranteed.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, December 12, 2013
Dear Kris P,

Thank you for recognizing our hotel and service as "top-notch".

It was a pleasure serving you and your family. We appreciate your loyalty.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,179 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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West Chester, Pennsylvania
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 8, 2013

I don't have a chance to stay in many Hotel's outside of my Preferred Hotel but I had the opportunity to stay at this Hilton while attending a Convention that was connected directly to the Hotel so it was a natural choice. I am a member of their Frequent Club but only at the Silver level. I have to admit as I was checking in, that I received the courtesy & promptness as if I was one of their Elite members. The room was clean, comfortable, and well maintained. I did have a chance to dine in the restaurant which is something I rarely do and found the food to be above and close to a fine dining experience, only lacking the ambiance that normally comes with 4-5 star restaurants. We received many hello's and helpful hints along the way and I will say this. If ever I grow unhappy with my current preferred choice, Hilton is a strong contender to take their place.

Room Tip: I always like High floors and away from the Elevator
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, December 12, 2013
Dear Knight1955,

Thank you for allowing us to replace your preferred hotel during your recent stay and pleased to know we are "a contender".

We appreciate you recognizing our team, sharing your experience and for staying with us.

We do hope you try us again soon.

Regards,

Jacques D'Rovencourt
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed December 6, 2013

We had a very good stay, other than bad experience in hotel parking garage of someone or couple attempt to stag a fond car accident and request for our personal car insurance information during our stay there in Houston, Tx.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, December 10, 2013
Dear Mr. Sanders,

Thank you for sharing your Hilton Americas-Houston experience with others and for advising us on the incident in the parking garage. We will be sure to be vigilant as the safety of our guests is a top priority.

We appreciate you staying with us and look forward to your return.

Regards,

Jacques D'Rovencourt
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 4, 2013

A very pleasant stay. Everything worked. The pool & fitness center was great. Especially the pool being heated, because we went during November when it was cold outside. The breakfast buffet had a variety of items that tasted great. Staff was very courteous. Overall good time for my family.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, December 10, 2013
Dear Garrett C,

Thank you for sharing your great experience and our courteous staff with others on TripAdvisor.

We appreciate your business and look forward to your return.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 3, 2013

I stayed here for 5 days for a meeting taking place at the Convention Center. Walkways connect this hotel to the Center which makes it very convenient. The hotel is across the street from the Toyota Center and few blocks from Minute Maid Park. There are numerous restaurants within walking distance and a great market where you grab a quick bite or snack. It is also an easy walk to the light rail train which will take you to the Museum District. (A lot cheaper than taking a cab.)
Bring your bathing suit-the pool is great. Rooftop-beautiful vista of the city. Also a great terrace outside of the pool area.
I had access to the Executive Suite-staff was excellent. I thought the food and evening snacks/light dinner were excellent.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, December 8, 2013
Dear travel_pkl,

We appreciate you sharing your excellent Hilton Americas-Houston experience with other travelers on TripAdvisor.

We are thrilled that your experience was a great one and that you were compelled to share this with others.

Thank you for staying with us and we look forward to welcoming you back.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 3, 2013

Superb service, very high standards across the board, comfortable beds and pillows, very clean hotel from top to bottom and delicious food and great atmosphere, especially in the lobby bar. Executive level rooms are worth the slight price increase as they include wifi in the room, evening snacks and continental breakfast in the lounge. Location is convenient if you're in Houston for a sporting event - if not, you can use the free shuttle bus or drive as there's little within walking distance of the hotel.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, December 8, 2013
Dear wOnderfly,

Thank you for sharing your perfect stay with other travelers on TripAdvisor.

Our goal is for our guests to feel cared for, valued and respected and appreciate knowing when we have met this goal. This, re-enforced with a AAA four diamond service and product standards, makes for a great experience for our guests.

Thank you for staying with us and we look forward to welcoming you back.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
4 of 5 stars Reviewed December 3, 2013

The Hilton in Houston TX was a great deal for the rate (Sunday Night). The room was clean and the sevice was good. The breakfast was excellent with many options to choose from. The only negative was the cost of the parking garage. I would recommend this hotel for anyone staying in the Houston area.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, December 8, 2013
Dear Steve K,

Thank you for sharing your experience and for recommending us to others on TripAdvisor.

We appreciate you staying with us and we look forward to welcoming you back.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Americas - Houston

Address: 1600 Lamar, Houston, TX 77010
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Houston
#1 Green Hotel in Houston
#2 Luxury Hotel in Houston
#2 Family Hotel in Houston
#3 Business Hotel in Houston
#9 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Americas - Houston 4*
Number of rooms: 1200
Official Description (provided by the hotel):
Hilton Americas-Houston, conveniently located in the heart of downtown Houston, Texas, is directly connected via two indoor sky-bridges to the George R. Brown Convention Center, and offers 1,200 luxurious guestrooms, including four Presidential Suites and 36 one-bedroom and two-bedroom suites. This AAA Four Diamond rated hotel was newly renovated in 2011, and has something for everyone. Featuring The Cafe for breakfast, lunch and dinner, the popular Lobby Bar, Java Jive featuring Starbucks, Pappasito's Cantina, 24 hour room service, the full service Skyline Spa & Health Club and The UPS Store - a great variety for everyone. With 91,500 square feet of technologically advanced, flexible meeting space, including the 40,000 square foot Lanier Grand Ballroom, divisible into 12 independent spaces, the 26,000 square foot Ballroom of the Americas, divisible into six independent spaces, plus 10,000 square feet of invitingly usable pre-function space, Hilton Americas-Houston is the perfect meeting place for any group and awarded one of the world's best business hotels for 2013 by Travel + Leisure magazine. Hilton Americas-Houston is the proud recipient of Hilton Worldwide's 2013 Award of Excellence for service and quality. For business or pleasure, we have it all for you in one hotel! ... more   less 
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Also Known As:
Hilton Americas - Houston Hotel Houston
Hilton Hotel Houston
Hilton Houston
Hilton Americas Hotel Houston
Houston Hilton

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