My husband was attending a large meeting at the Hilton Americas. We had an excellent room. There was a small problem with the lock which received immediate and courteous service. The lobby was so pleasant with many seating choices that I did not mind using the free wi fi in the lobby bar, at the lobby starbucks and just sitting in a lobby couch or chair. The banquet for my husband's meeting was excellent! Always a pleasant surprise given how hard it is to feed lots of people at once. We did use the hotel shuttle to go to Brennans for dinner. The shuttle worked fine and Brennans was superb! I would have preferred if the hotel was within walking distance to nice shopping. Otherwise all was great!