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“High Expectations NOT Met” 3 of 5 stars
Review of Hilton Americas - Houston

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Hilton Americas - Houston
4.0 of 5 Hotel   |   1600 Lamar, Houston, TX 77010   |  
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Ranked #8 of 456 Hotels in Houston
GreenLeadersPlatinum level
Mill Creek, Washington
Top Contributor
111 reviews 111 reviews
31 hotel reviews
Reviews in 45 cities Reviews in 45 cities
48 helpful votes 48 helpful votes
“High Expectations NOT Met”
3 of 5 stars Reviewed April 21, 2012

We were truly disappointed with our stay at the Hilton Americas Hotel. We expected as a high-profile hotel in downtown Houston that the rooms would have been far nicer. We would have been really mad had we paid the normal price for this room (thank you, Groupon). The room was quite ordinary and the nicest part of the hotel was the walk out balcony (sunsets are beautiful here) and the ballrooms. If you are going for a luxury experience in downtown Houston, it is not to be had at the Hilton Americas.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, April 21, 2012
Dear Karyn_D680,

Thank you for your review and we are very sorry for your disappointment in your room.

We do hope to connect with you via the TripAdvisor messaging service to get more specific information on your stay and why your experience was so different than the 249 guests who rated us very good and excellent.

Thank you for the high marks on service, cleanliness, sleep quality and location. All very important attributes for a great experience.

We look forward to the opportunity in welcoming you back.

Regards,

Hilton Americas-Houston
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1,180 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2012

I had gone on a long weekend to Houston for the Jaina Convention. All the activities were held at Hilton hotel from convention center, Daandiya Raas, attending different seminars, youth acitivites etc.

This hotel is very huge and a perfect place to host activities where a lot of people from North America are coming for the Jaina convention.

I was overall satisfied with the stay, food, prime location, amenities. My stay at hliton was very satisifying.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, April 23, 2012
Dear ketan81,

Thank you for sharing your feedback on TripAdvisor.

We thoroughly enjoyed hosting you and the many other Jaina attendees.

Thank you again for your review and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston
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Top Contributor
85 reviews 85 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 20, 2012

I just stayed 4 days in Houston for a convention at the downtown hotel. From the time I walked in I was surrounded with love. Everyone is amazing and so giving! I met Mr. Joe Palmieri the Manager in the Executive Lounge! What a sweetheart!
Brenda in the executive lounge was the sweetest person and very helpful!
I'll be back!

Room Tip: I love the 17th floor!
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, April 22, 2012
Dear Booklady12,

Thank you for your review and for specifically recognizing both Brenda in our Executive Level Loung and Joe Palmieri our General Manager (and 2011 Hotel & Lodging Association of Greater Houston's General Manager of the Year).

We really enjoyed hosting the you and all the other attendees of the 2012 TLA conference.

Thank you again and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston
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Otego, New York
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 19, 2012

I travel a lot. Maybe too much. One of my pet peeves is that almost every hotel SAYS they engage in ecology conserving activities (such as washing towels every 3 days versus daily) but virtually NONE OF THEM do it.
I didn't expect this trip to be any different. This is a huge hotel near the convention center, and is more expensive than what I would pay for personal travel, but with convention negotiated prices I was able to spend nearly a week at this hotel.
The hotel has a recycling program, offering trash and recyclable collection in each room. The convention center even collects compostable materials (many of which appear to be plastic these days).
I had a great stay and wanted to thank the hotel for NOT washing the towels and sheets daily. I believe this is one of the many ways frequent travelers should try to minimize their impact on the environment.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, April 23, 2012
Dear G G,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

As a Green Seal certified hotel, we take our responsibility of being respectful of our environment and sustainability very seriously. We appreciate your recognition.

Thank you again for your review and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston
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Crofton, MD
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 19, 2012 via mobile

This hotel was grand. Everything about it was grand from the size of the lobby bar, to the amount of rooms per floor, to the conference space, to the executive lounge, to the top notch gym, rooftop pool and rooftop lounge area. This place was one of the best Hiltons I have ever stayed in. The bedroom was more than enough space with a very comfortable bed. The only flaw that I found in this hotel was that the wi-fi was terrible at best. I did not try the hardline, since I had my iPad, but my coworker said it was much better. I was very impressed by the concierge service and the shuttle service. The shuttle even took us to and from one of the local establishments several miles away. It was not purely an airport shuttle.

Stayed April 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, April 20, 2012
Dear MD_Crofton,

Thank you for sharing your Hilton Americas – Houston experience on TripAdvisor.

We appreciate your feedback on all aspects of your stay including our wireless internet service. We apologize that the wireless internet service did not work well during your stay and we are currently improving our system. We hope to have a much better wireless internet infrastructure in place very soon.

Thank you for your kind words regarding the rest of your stay. This is the guest experience we strive to provide.

We look forward to welcoming you back.

Regards,

Hilton Americas-Houston
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Dallas, Texas
Top Contributor
250 reviews 250 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed April 16, 2012

First visit to downtown Houston hotel. Was expecting typical convention hotel--slightly dated, rundown etc. Pleasantly surprised. Stay started with 30-second check in. Room extremely clean. Restaurant food very good, service very attentive. Check out another 30-seconds. Then when I thought I'd need to get a cab to office, hotel offered free downtown shuttle. If I'm in downtown Houston again, I'll stay at the Hilton Americas.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, April 19, 2012
Dear Texan5649,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

We appreciate your feedback especially coming from a Senior Contributor and well traveled individual such as yourself.

Thank you for recognizing our Front Desk team with a speedy check in/out process, our extremely clean rooms and our restaurants.

Your recommendation is appreciated and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston
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Perryville, MD
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 11, 2012

I've stayed here a few times for work and have had impeccable service, comfort and amenities. Room service is quick, though not cheap. The lounge/bar is relaxing and comfortable to spend time with coworkers. There are many restaurants within walking distance, Minute Maid stadium is right down the street and the fitness center is larger than most hotel exercise closets you see. I didn't go to the pool but heard it was great as well. You won't be disappointed in this hotel.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, April 15, 2012
Dear byersfam4,

Thank you for your recommendation of the Hilton Americas-Houston.

Just a few days ago we enhanced our fitness center with new equipment so it just got even better.

Thank you again for your review and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Americas - Houston

Address: 1600 Lamar, Houston, TX 77010
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Houston
#1 Green Hotel in Houston
#2 Luxury Hotel in Houston
#2 Family Hotel in Houston
#3 Business Hotel in Houston
#8 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Americas - Houston 4*
Number of rooms: 1200
Official Description (provided by the hotel):
Hilton Americas-Houston, conveniently located in the heart of downtown Houston, Texas, is directly connected via two indoor sky-bridges to the George R. Brown Convention Center, and offers 1,200 luxurious guestrooms, including four Presidential Suites and 36 one-bedroom and two-bedroom suites. This AAA Four Diamond rated hotel was newly renovated in 2011, and has something for everyone. Featuring The Cafe for breakfast, lunch and dinner, the popular Lobby Bar, Java Jive featuring Starbucks, Pappasito's Cantina, 24 hour room service, the full service Skyline Spa & Health Club and The UPS Store - a great variety for everyone. With 91,500 square feet of technologically advanced, flexible meeting space, including the 40,000 square foot Lanier Grand Ballroom, divisible into 12 independent spaces, the 26,000 square foot Ballroom of the Americas, divisible into six independent spaces, plus 10,000 square feet of invitingly usable pre-function space, Hilton Americas-Houston is the perfect meeting place for any group and awarded one of the world's best business hotels for 2013 by Travel + Leisure magazine. Hilton Americas-Houston is the proud recipient of Hilton Worldwide's 2013 Award of Excellence for service and quality. For business or pleasure, we have it all for you in one hotel! ... more   less 
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Also Known As:
Hilton Americas - Houston Hotel Houston
Hilton Hotel Houston
Hilton Houston
Hilton Americas Hotel Houston
Houston Hilton

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