I booked a block of rooms at the Hilton for my friends and family coming into town for my wedding. Everyone loved it, they described as classy and elegant, great brunch and rooms were filled with luxery amenities(flat panel TVs). It augmented to a wonderful weekend.

Excellent service, excellent room, excellent views of Houston. Lobby bar, and sky bar were fun. Many of my friends closed them out. The gym you had to pay for, but it was decked out.

I can't say enough. My wife's parents live in Houston, but we are thinking of booking a room here for time to time when we visit.

I travelled with my 13 year old daughter for the weekend of Nov 9-12.

The basics: the hotel is a typical business hotel. Nice swimming pool area, expensive restaurant, bell service, concierge, etc. All the things you would usually expect.

The room was nice enough -- again, nothing special -- just very typical of business hotels. I paid $775 total for the three nights, plus another $200 or so in meals and incidentals.

The problem: I booked two months in advance and requested a room with two beds. We arrived on time, around 11:00 pm. The airline had misplaced my suitcase, which meant I only had the clothes I was wearing. When we checked in, they told us they could only give us a room with a single king-sized bed. I pointed out why this was potentially more than a minor problem (i.e., a father with no clothes, a 13 year old daughter, and one bed). The desk clerk didn't seem particularly sympathetic and offered no solutions. Had I booked at the last minute or arrived much later than planned, I might have just considered it bad luck. But I would have expected more from this class of hotel.

I made two beds by separating the mattress from the box spring and ordering a couple sets of extra bedding. It worked out fine, but it shouldn't have got to that. They did move us into another room for our last two nights.

Things that went well - bell desk (great service), concierge (got me a rental car, fast, with pick-up, at a very reasonable price), restaurant staff (at "Spencers" -- very professional and high class/fancy -- if you like that kind of thing), the person who took my telephone request for extra bedding was great (she called back later to make sure I got it and sent for more when I indicated that it wasn't as much as I needed). Security was great when our door managed to latch itself shut from the inside when we were out (although I now know how to break into a room with a toilet plunger and a blank card-key!)

The hotel is in a bit of an odd part of downtown. It is surrounded mainly by parking lots and Toyota Center. Although it is "downtown", it isn't particularly near anything. If you want to get something to eat, it is hard to find anything, even fast food nearby. I bet it was an 8-block walk to find the nearest place to get something quick to eat. As the hotel is in a part of downtown that is almost deserted at night, I'm sure many people wouldn't feel comfortable walking around at night and would just stay in and pay a lot for their meals.

Nits - the pool is very cold (it is advertised as a "lap pool" so I guess they're not selling it as somewhere for kids to splash around. The hot tub/spa is nice, large and hot. I also hate being charged for internet access when I'm paying a regular business price for the room.

We stayed here because of the Hilton's convenient location next to Toyota Center. I expected more from the Hilton "brand" and would probably choose to stay somewhere else next time -- unless proximity to Toyota Center was important again.

We stayed in the Hilton for one night. The rooms are nice and the people are friendly but the service is terrible! We waited 30 minutes before we could get on an elevator, we ended up taking the stairs half the time. When we mentioned it to the front desk they just said they had alot of people in that weekend...what kind of answer is that...if you build a hotel with 24 floors you think they would plan ahead and put in enough working elevators!
Also, we ordered room service when we got back in from our night (around 2am). They told us it would take 30 - 45 minutes, it ended coming up to our room at 5am! 3 hours! we were asleep when it came and they knocked on our door until I answered, then when I tried to tell them forget it it took too long they made me pay for it anyways. This happened to two other couples we were with as well. One got there food at 4 and the other @ 5 along with us. And last but not least, when you check out they take the valet phone off line. So you can not call for your car. You have to walk down, give them the ticket, and wait 30 minutes to have your car pulled around.

With all the other choices in downtown Houston we will not be staying at the Hilton ever again!

I stayed at the Hilton one night as part of my Mom's weekend getaway.
I also attended the Police concert at the Toyota center and the hotel
is maybe 20 steps from the venue. It was conveinent after leaving the concert late at night.

The staff was very helpful, courteous and treated me like a queen. Room service was quick and delicious no matter what time you called.

I had a small problem with my room safe being locked and Security was there to solve the problem within 5 minutes and called afterwards
to be sure it was working fine.

I wish I could have stayed longer. The beds were so heavenly that I ordered the linens for my bed at home the next week.