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“Nice Bed and Layout of Room” 3 of 5 stars
Review of Residence Inn Houston Downtown / Convention Center

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Residence Inn Houston Downtown / Convention Center
3.0 of 5 Hotel   |   904 Dallas Street, Houston, TX 77002 (Downtown)   |  
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Ranked #149 of 455 Hotels in Houston
GreenLeadersGold level
USA
Top Contributor
150 reviews 150 reviews
39 hotel reviews
Reviews in 59 cities Reviews in 59 cities
60 helpful votes 60 helpful votes
“Nice Bed and Layout of Room”
3 of 5 stars Reviewed April 17, 2013

The room was spacious, clean and nice. They have a nice breakfast downstairs and I would have given it higher ratings except for a couple of things:
1) Parking was posted as $20 per night - i hate this - just add it to my room fee and don't remind me every time I have to get the valet (& tip them) to get my car. I'm not cheap but I don't like to always have to have cash out to tip, time to call and get a car out, etc. (also ties into #2)
2) I know this isn't the hotels fault but coming out (even in the morning) there were homeless or 'other wanderers' outside. You had to have your key out to buzz into the lobby. But what WAS the hotel staff's fault was that they didn't tell us that from the INSIDE of the hotel on our floor (6th) and maybe other floors??) we could go from the Marriott Residence into the Marriott regular hotel and pick up our car and use the Marriott's little Bistro. We had to figure this out for ourselves (unfortunately on the LAST night there!). :( Previous nights, we would drop the car and walk about 1/2 a block to be buzzed into the lobby--we could have gone directly into the door by the valet and been 'safely' inside. This is a must know for all guests!
And finally a rather odd occurrence #3) For some unknown reason hotel staff allowed 5 or 6 drunken hotel guests the use of the outdoor jacuzzi (surrounded by 3 sides of hotel rooms) at 3:30 AM. Their talking, laughter and splashing echoed along the walls to where it woke me up on the 6th floor. It went on for an hour or so before it stopped...?!

Now with all that said...I would return to this hotel as the room was neat and clean and the hotel is in a good location for downtown...and more importantly, I broke the code of basic hotel safety of maneuvering through the valet parking to the Residence Hotel using the inside passage. :)

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThankYouForStaying, General Manager at Residence Inn Houston Downtown / Convention Center, responded to this review, June 2, 2013
Dear Guest,
I understand how frustrating the valet charges were for you and there is no excuse for the failure of informing you that our hotel connects to the Courtyard. The hotels are now under new management and we will make every effort to train our teams to deliver the service guests expect and should expect from Marriott. I hope you will consider staying with us again in the future and that you experience the best service. Thank you for providing feedback on Tripadvisor so that we may continually improve.
Sincerely,
Charlotte Tyer
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134 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Houston, Texas
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 27, 2013

The hotel is located in the heart of downtown Houson so if you've business in the centre it is an ideal place to stay. The rooms are clean but basic and utilitarian .. typical 1970's Marriott style that is desperately in need of changing in so many of their properties. Breakfast is provided and once an week in the evening they have a 'beer & chilli' night which is well received. The rooms are set up in an extended stay style for cooking etc.. and a simple room service menu is provided. If you want to eat out there is plenty of choice locally but beware it oftens closes early and does not typically open on Sundays. The bar is available in the Marriott Courtyard adjoing the property. It's not upto to J W standards but OK for the price. The staff here really have to be commended for their welcome and the service levels they provide ... great team. If you are a busines traveller or visiting the Rodeo then this is not a bad place to hang your Stetson for a few days.

Room Tip: Grab a high floor away from the street noise below
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallsm271, Manager at Residence Inn Houston Downtown / Convention Center, responded to this review, April 26, 2013
Thank you for taking the time to share the kind words about our property. I am glad to hear you enjoyed your stay with us and look forward to exceeding your expectations on your next trip to Houston.
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Los Angeles, California
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 20, 2013

The room is big and comfy, nice outdoor pool and jacuzzi on the 3 floor, I got to enjoyed that and watch sunset. The location is sorta bad, but I guess its like that in downtown in any city. Right in the corner there's a bus stop, so you get all kind of people waiting for the bus. I have not been here for 15 years, I think Houston has gone down, the pavillion galleria half was empty, most of the business is gone. You get a lot of liquor stores there and a lot of people hanging around the area where the subway and those stores. So becareful when you walk around at night.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallsm271, Manager at Residence Inn Houston Downtown / Convention Center, responded to this review, April 26, 2013
Thank you for taking the time to share your experience of your time with us. We appreciate your feedback as we continually strive to improve each guest experience. We look forward to welcoming you back on your next trip to Houston!
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Louisville, Kentucky
Top Contributor
61 reviews 61 reviews
38 hotel reviews
Reviews in 28 cities Reviews in 28 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed January 31, 2013

Stayed at the Residence Inn while in downtown Houston for a convention at the convention center. Other, "official" hotels for the convention were much closer to the convention center adn also more expensive. This is a great alternative; lower cost, full (good too!) breakfast, free wifi throughout the hotel, and about a 7block walk to the con vention center. The hotel is nice, rooms are spacious, breakfast is a good selection of hot and cold items, and wifi worked great. Every single staff member I encountered was very friendly, helpful, and just first-rate. If it is your first time to downtown Houston, be aware that it is dead at night! Most restaurants are closed, there are few bars around, and nightlife within walking distance of the hotel is pretty much nonexistent. But, you'll enjoy your room at the Residence Inn. It is a good value, nice place, with great staff.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole S, Sales Specialist at Residence Inn Houston Downtown / Convention Center, responded to this review, February 5, 2013
Thank you for recognizing the size of our guestrooms, full breakfast, and that the WiFi worked so well! We are so happy you stayed with us and that you found all of the staff you encountered to be "first-rate". We look forward to welcoming you back next time your travels bring you to Houston!
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virginia beach
Top Contributor
95 reviews 95 reviews
52 hotel reviews
Reviews in 61 cities Reviews in 61 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 24, 2013

Stayed for 2 nights during marathon weekend and had a great stay. Rooms were typically big and everything went well during the stay. Front desk personnel were awesome. They would greet you everytime you came through the door. i was able to use points for the stay which i don't get to do often during marathon weekends around the country due to sellouts. nothing like have a great stay and using points. would stay here again...one warning about staying downtown on the weekend. it greats really quite with not much open so it pays to have a car to get around town with.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole S, Sales Specialist at Residence Inn Houston Downtown / Convention Center, responded to this review, January 25, 2013
We are so happy you had a "great stay"! It's great to hear that your loyalty to Marriott has proven beneficial with your use of points for your stay and we appreciate your loyalty. We look forward to having you back at the hotel when you come to Houston next!
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Grapevine, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

The rooms are spacious. the kitchen is well equipped and the daily breakfast is amazing! Not just yogurt and toast...........full breakfast every morning.

the staff is very friendly and helpful and the location can't be beat.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole S, Sales Specialist at Residence Inn Houston Downtown / Convention Center, responded to this review, February 5, 2013
Thank you for staying with us! It i great to hear how much you enjoyed our full breakfast buffet. We appreciate that you acknowledged our friendly and helpful staff. We look forward to seeing you again next year for marathon weekend if not sooner!
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Michigan
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed November 9, 2012

Selected this hotel as base for four day marketing convention at the George R Brown Convention Center. Moved to this hotel after staying at several others over recent years. Selected this one based on location and price. This hotel probably delivered the best upside surprise we've had for a hotel in years. The rooms are very spacious and modern. The facilities are on par with major buisness hotels. The breakfast is superb and served buffet style but on par with off the meny quality. Rooms are appointed with a modern kitchenette that provided us with way to make the stay more comfortable and economical. The location is within walkiing distance of several good places to eat and about a ten minute walk from the Brown. This is the best balance of value and comfort that we have found in Houston--a very pleasant surprise.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole S, Manager at Residence Inn Houston Downtown / Convention Center, responded to this review, November 26, 2012
Thank you for staying with us! It is great to hear you had a wonderful experience and we are happy you enjoyed the full breakfast buffet and our easy access to the George R. Brown. We look forward to welcoming you when your travels bring you back to the Houston area!
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Additional Information about Residence Inn Houston Downtown / Convention Center

Address: 904 Dallas Street, Houston, TX 77002
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Houston
#101 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Downtown / Convention Center 3*
Number of rooms: 171
Official Description (provided by the hotel):
The Residence Inn Houston Downtown/Convention Center is located in the heart of downtown, within walking distance of Minute Maid Park, the George R. Brown Convention Center, and the Theater District. This great location also provides a quick commute to NRG Stadium, Toyota Center, and the Museum District on the Metro Light Rail. The spacious suites are 50% larger than standard hotel rooms, and are highlighted by separate living and sleeping areas, HD TVs, fully-equipped kitchens, and newly-renovated bathrooms. Extended stay guests will enjoy thoughtful amenities including valet and self-parking, a free downtown shuttle, and a complimentary breakfast buffet offering a selection of hearty oatmeal, scrambled eggs, and freshly-made Belgian waffles. Maintain your active lifestyle with a workout in the newly-renovated fitness center, and the heated outdoor pool and whirlpool provide the ideal atmosphere for a relaxing afternoon in the sun. The Residence Inn Houston Downtown/Convention Center has the perfect combination of location and amenities to make it one of the top downtown hotels. ... more   less 
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Also Known As:
Residence Inn Houston Downtown Hotel Houston
Houston Residence Inn

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