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“Great for business travel and for families!” 4 of 5 stars
Review of Courtyard Houston Downtown/Convention Center

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Courtyard Houston Downtown/Convention Center
3.0 of 5 Hotel   |   916 Dallas Street, Houston, TX 77002 (Downtown)   |  
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Ranked #161 of 457 Hotels in Houston
GreenLeadersGold level
Des Moines, Iowa, United States
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Great for business travel and for families!”
4 of 5 stars Reviewed February 5, 2013

I checked in and was greeted by a very upbeat desk clerk, Danielle. My room was spacious, clean and perfect temperature. Usually, I find hotel rooms to be very chilly. The workout room had free weights and some cardio machines and the cool surprise was the beautiful outdoor pool and hot tub area. I wish I'd had a swim suit because it was very inviting! From my rooms view, there looked to be some shopping near the hotel. The staff was friendly...I think this would be a good place for traveling with family, couples, business.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    35
    63
    53
    12
    5
See reviews for
22
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77
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Pittsburgh, Pennsylvania
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 30, 2013

I did not have a good experience at this facility. Had to call to ask for a hair dryer. Had to call for a blanket. Inside room - nice view of the 3 other sides of the hotel. Necessary to call security in the middle of the night and it took them a LONG time to get to my floor. Had to call the front desk twice. Another day the alarm system sounded ordering all occupants to go to the nearest exit and await further instruction. Housekeeper assured me that it was nothing. I called the front desk. No clue. They'll call me back. When the alarm sounded again, I got out. When I exited the building the fire truck was leaving .... front desk person still clueless about what was going on. Then another announcement by the manager ... sorry for the inconvenience. ... emergency of unknown origin.
Lots of homeless people. Downtown Houston is beat. NOTHING open on Sunday for Breakfast / Lunch. Hotel was clean enough but staff, while friendly, appeared inexperienced? Unprepared? Young (in their career).

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Calgary, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 12, 2013 via mobile

Room was generally clean and staff friendly. Food leaves a tremendous amount to be desired - both my breakfast and room service dinner were barely edible. Good location but I'll avoid eating there if I find myself back in the future.

Stayed January 2013, traveled on business
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Minneapolis
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 5, 2013

I recently stayed at this Marriott for leisure travel. I've stayed here a couple of times and I enjoy the location. It's very close to the Toyota center and Convention. The rooms are clean and it has a modern decor.

I left an item at the hotel and Pebbles (Management Team) worked really hard to address my complaint. The item I left was not that expensive, but she went out of her way to either find it or reimburse me. I also travel weekly for business and it's not very often that mgmt takes accountability for the service of their hotels. Thanks, Pebbles!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 of 5 stars Reviewed January 2, 2013 via mobile

We stayed at the courtyard Marriott for New Year's Eve. The rooms were nice and the bed was very comfortable. We also liked how close it was to our venue, The House of Blues. After checkout things turned for the worse. We ended up having to wait two hours for our car to be brought from valet. I understand that they were busy and there were several people waiting. The problem was that there was no organization and no one seemed to know what was going on. People who checked out 30 minutes after us got their cars before us. There were families with children that waited over 2 hours. Some of our friends had their kids with a babysitter that they were trying to get home to. We missed New Year's lunch with our family. Not exactly how we anticipated spending our New Year's day. I am very disgruntled with their service and am calling the corporate office tomorrow.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rockville, MD
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 23, 2012

I spend a lot of time in Houston and have stayed mostly at the Residence Inn which shares the building with the Courtyard as they are both owned by the Marriott. Though they are both decent hotels, for the price, the Residence Inn is a better value.

The two hotels have the same parking and loading area and you can either hotel from the Courtyard Lobby (no self parking - though I would not recommend parking off site) - a lot of homeless hang out there, and though this is a great area during the day, it is a little different at night, pay the $24 per night valet, it is comparable to other hotels in the area.

Rooms at the Courtyard are quite small. Did not get much special treatment as a Platinum member, not even a free breakfast (which has been common since they converted to the Bistro). If you stay next door you get a buffet and social hour 3 days a week. If you look at pricing, normally the residence inn runs $10 more per night for a Studio versus a standard room at the Courtyard, which is my view is well worth it. If you are using points, they are both the same level.

Hotel is across the street from the Houston Commons - which offers several great restaurants (III Forks, McCormicks, Guadalajara). Walking distance to many of the large office centers and to the Toyota Center as well so great location.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 5, 2012

This is an older building remodeled and mad into a nice Courtyard. I liked the location. I was working at the Convention Center so I was able to jump on the free green link bus and it would drop you off at two different spots right at the Convention Center. Also the Hotel had a free shuttle that would take you there. The light rail and many bus stops surround the building. So wherever you want to go it isn't hard to find transportation. The room was nicely decorated but lacked a couple of things I like. The bedside lamp did not have a socket but I was able to plug devices in a empty socket underneath the stand. The TV did not have a media center but the RCA jacks were accessible to hook my iPad up. The closet had hooks which are nice.

I went to the pool on night to see if I could swim. It wasn't heated and very cold. So I checked out he hot tub and it was to hot and over chlorinated. As I sat in there relaxing the largest cucharacha I have ever seen came crawling out of one of the cracks in the cement. I guess they grow everything large in Texas. I tried to divert him by splashing water but to no avail. I had to fend him off with my shoe to save my chili wings that I purchased downstairs at the bistro. Crisis averted. Watch out for "La gigante cucharacha" pool side.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Houston Downtown/Convention Center

Address: 916 Dallas Street, Houston, TX 77002
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Houston Downtown/Convention Center 3*
Number of rooms: 191
Official Description (provided by the hotel):
Old-style luxury and state-of-the-art technology converge at the recently-updated Courtyard Houston Downtown hotel just a 10-minute walk from the George R. Brown Convention Center. A true stand-out among downtown Houston hotels for our historical ambiance housed in the 1921 Humble Oil Building's neo-classical exterior with polished rose marble and original brass elevator doors. Guests enjoy modern perks such as property-wide, free WiFi, a media library and work pods as well as our interactive GoBoard to access the latest news, weather and airport conditions. The highlight of our lobby experience is The Bistro. Eat. Drink. Connect., Which offers guests food and beverage selections in the morning and new dinner service. Our downtown Houston hotel is within walking distance or a free shuttle ride to Minute Maid Park, Convention Center and Toyota Center. A short ride on the Metro Light Rail takes you to NRG Park and the Museum District. ... more   less 
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Also Known As:
Courtyard By Marriott Houston Downtown Hotel Houston
Courtyard Houston Downtown
Houston Courtyard
Houston Marriott

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