The first night was a nightmare in the morning. Water was running through the ceiling into the room as we took a shower and the toilet was also running over at the same time so I had to stand on the tub and jump over the stinky water into the part of the room but when I hit the seemingly dry carpet it splashed everywhere because it wasn`t just in the bathroom but soaking under the carpet in the other room and also got on some of my clothes that were touching the floor...yuk I washed my feet in the sink and then stepped in it again because it was running under the carpet. I washed again, got my shoes on right away, called the front desk and started gathering my things.

They gave us another room and thought it was funny how we "went swimming". The other two nights were ok exept for the carpet needed cleaning and was kind of gummy/gritty feeling under my feet...so I put my shoes back on.

The breakfast lobby looked really nice, the food was fresh and good coffee as well. The fitness/laundry room has coin laundry machines, one fitness machine with a pulldown, a rickety wobbly ski type machine, a bike and a decent treadmill but the key was missing so I folded up some paper for a key to get the treadmill to work. It proved to be a really nice treadmill and I did like the treadmill.

I realize this kind of thing can happen anywhere but they did not give us any compensation for the maintenance problem fiasco of any sort. No free night, no reduced priced nothing. It was a 90 something dollar "swim" for that first night and the other two nights were fine exept for the carpet which I tolerated because I was tired and did not want to move our stuff again.

Overall the stay at the motel would have been better had they had compensated us for the bad room.

WOW....after reading the previous e-mail, I am scratching my head!
I stayed at this hotel on THE SAME DAY! I stayed here last year too, as my client booked me here. I NEVER STAY AT BEST WESTERNS, as I am Hilton HHONORS GOLD Member and prefer the hotels in their chain.
I am a business traveler and stay about 80 nights per year in a hotel, so I have seen many different classes of lodging. If there is a discrepancy, the best thing I have learned is to calmly and firmly ask to speak to the manager. That being said...I have NO IDEA what happened to the other person who submitted their comment. Did they book a non smoking room? I have severe allergies and my room was absolutely fine...a fellow worker stayed here too and we both thought it was great:
THIS IS THE NICEST BEST WESTERN I HAVE SEEN. The lobby is clean and bright. I was in room 309 and it was every bit as nice as many of the other hotels I have stayed in. I would stay here again in a heartbeat, as it is about 1 mile from my meeting place. Considering we both stayed at the hotel on the SAME NIGHT and our opinions are polar opposite...it is hard to tell if this would be the place for you.
As a frequent traveler and someone with a bit of hotel savvy, I will say that this hotel is worth considering, especially for the price.
The breakfast is average and nothing to get excited about but the clean rooms and location are what I needed. Ask to stay on the back side away from Katy Freeway as it is a bit noisy on the front side. There are several good restaurants within a 5 minute drive....enjoy!

My husband and I stayed at this hotel last night. We were driving thru Houston on our honeymoon. We stayed at this hotel only because every other hotel in the area was booked for the night. On the outside this hotel seemed ok, and even on the inside of the lobby we were fairly impressed. Then we walked into the room. I have never smelled such stench in a hotel room. First it was supposed to be a non-smoking room, it wasn't. The room reeked of cigarette smoke and other unidentifiable smells. I had to use my own perfume to spray in the room just to sleep, there wasn't even a way to vent the room to the outside. There was a huge wad of toilet paper and chewing gum in the toilet. Besides the smell, the room was otherwise nice looking. The bed was fairly comfortable but when we called down to get an extra pillow we were told, NO no pillows since no one had done laundry that day! There was a continental breakfast offered, but after spending the night in that room, I sure didn't want to eat any of the food. For the price we paid at this hotel we were very disappointed. I will bypass this hotel and even this entire chain next time I travel that way!