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“Dated but clean” 3 of 5 stars
Review of Holiday Inn Express Houston

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Holiday Inn Express Houston
2.5 of 5 Hotel   |   7625 Katy freeway, Houston, TX 77024 (Great Uptown)   |  
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Ranked #185 of 461 Hotels in Houston
Zachary, Louisiana
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Dated but clean”
3 of 5 stars Reviewed July 24, 2014

This hotel had friendly front desk staff, and nice lobby area. Our room was a bit out dated/aged but clean. Good location close to the freeway. It was located on the back side of the building, I did not notice freeway noise. Breakfast area was clean and breakfast well maintained. My granddaughter enjoyed the pancake maker.

Room Tip: Ask for room on the back side of the building to reduce noise form the freeway
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Houston, responded to this review, August 8, 2014
Dear LandonAndCristy,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and appreciate your compliments regarding our hotel having nice lobby and friendly front desk. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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72 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Austin
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 26, 2014

This is by far one of the most difficult hotels that I've stayed at to rate. Reason being that it's got it's fair shares of pro's and con's which is why I gave it an "average" rating.

Pro's: Conveniently located off I-10 near 610 junction and across from Edwards Theaters multiplex. Affordable room rates and very friendly staff. This is what I liked the most about this place; staff friendliness. This Holiday Inn location had adequate parking spaces versus other Houston hotels that I've stayed at. All the electronics were fully functional and great wifi connectivity.

Con's: I stayed on the 5th floor facing I-10 and boy could you hear the traffic. The noise issue was very apparent anytime a motorcycle or "sport car" would speed on by. The decor is a bit outdated, but I understand that this is an older Holiday Inn Express. I think if they updated the carpet and bedding the room would look a lot nicer. The furniture could also use some updating, but it's not outdated enough to give the room a tacky look.

Another item that I'd like to add under the "con's" is that this is the only Houston Holiday Inn location that did not give me a "free gift" for being a rewards member. Granted the "free gift" at many locations may consist of bottled water, chips and candy, but still. lol

So all in all if you're looking for a convenient location to stay at without breaking the bank this is your place. The staff will make you feel very much at home. While I did not eat the breakfast I saw many in the lobby helping themselves. So the free breakfast must be good.

Room Tip: My recommendation would be to try a room that is not facing I-10.
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 15, 2014

Bit out-dated and rough on the edges, but service was good and location was extremely convenient for my travels. Proper gym would be great. All the services were near and convenient. Quite place, even though freeway runs right next to it.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Houston, responded to this review, June 2, 2014
Dear TTUHelsinki,

Thank you for taking the time to relay your comments regarding our property during your recent stay. I am pleased to know that you found the hotel's location perfect for your travel needs and you were satisfied with the service received from our staff. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

I am sorry that you found that our facility is a bit out dated. Please accept our sincere apologies for any inconvenience it may have caused you.

Once again, thank you for staying with us and we look forward to be of service to you in your next travel to the area.

Best Regards,

John O
Case Manager
IHGCare
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Sydney, Australia
Top Contributor
85 reviews 85 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 28, 2014

Hotel is located just near junction of 610 and I10 on West side of Houston so provides easy access to West Houston locations. Also means some traffic noise in rooms that face I10. Hotel is clean and well maintained if a little dated. Staff are helpful and friendly. Usual Holiday Inn Express amenities available (ie free breakfast, pool, etc). Bed was very comfy.

Room Tip: Rooms on side away from I10 quieter
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
144 reviews 144 reviews
29 hotel reviews
Reviews in 62 cities Reviews in 62 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed March 8, 2014

If you are heading West on you travels, this hotel is a great location. You're morning traffic is going east into Houston. This Holiday Inn Exp. is just one block back from the freeway but is very quiet.
You well enjoy your stay here.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, Texas
1 review
3 of 5 stars Reviewed October 17, 2013

Normally this is a favorite get away hotel for a weekend. It's not the Westin, but it is clean and very family friendly. The staff is also very pleasant. However,. this past weekend I had to shower in tepid water. I really hated that. When I mentioned it to the front desk they said that the hotel had been having problems with the boiler. I wasn't offered anything to compensate for my inconvenience. Apparently this is an ongoing problem. The beds in my queen suite were less comfortable then the beds in a regular room.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Houston, responded to this review, October 31, 2013
Dear Rebecca J,

Thank you for your review. We certainly apologize for the hot water issue and for any inconvenience or negative impression this might have caused you. We understand why you are disappointed, let me assure you that this is not our usual level of service. Our management has taken note of this and proper action has been taken to ensure that situations of this nature will not reoccur in the future.

Regards,

Brenda J.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hattiesburg, Mississippi
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 14, 2013

Good staff, good food, but has maintenance issues. One working elevator, no hot water in sink sometimes, no water at all for a couple of hours one time, a water saving commode that had so little water swirling around the bowl that you had to hand clean it after each use, multiple trips to front desk because the drink labels on the machine were wrong (i.e. you never knew what drink may pop out.) The price went up by $10 each night for 3 nights??? All in all----I would never stay there again.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Houston, responded to this review, October 30, 2013
Dear MikeMc10,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with the plumbing prevented you from fully enjoying your time at the hotel. We do appreciate the perfect score for the Service you received. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Houston

Address: 7625 Katy freeway, Houston, TX 77024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #185 of 461 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Houston 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Refreshed and changing the look of our property for you. We are working hard and would love to have you stay with us. Welcome, we want our home to be yours. With free breakfast get your day started on the right foot. Enjoy our indoor pool without getting the sunburn or sand. Our staff is here to make your day incredible and if we are unable we will make it right. ... more   less 
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Also Known As:
Holiday Inn Express Houston - Memorial Park Area Hotel Houston
Holiday Inn Houston

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