We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, great hotel, shame about the level of service” 3 of 5 stars
Review of Magnolia Hotel Houston

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Magnolia Hotel Houston to your Saves list
Magnolia Hotel Houston
4.0 of 5 Hotel   |   1100 Texas Avenue, Houston, TX 77002 (Downtown)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Deal
Save $20 on select meals
Ranked #17 of 468 Hotels in Houston
Certificate of Excellence 2014
Turks and Caicos Islands
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great location, great hotel, shame about the level of service”
3 of 5 stars Reviewed April 12, 2009

The Magnolia is a lovely hotel with great perks such as the cookies and milk in the evening, great Starbucks coffee and Tazo tea in the rooms, nice breakfast, complimentary happy hour drinks, etc. The hotel is in a great location right in downtown near to the museums and the ball parks.
Reception staff were very friendly and helpful with good recommendations on where to eat and drink.
We stayed for two nights and, unfortunately they forgot to clean our room. When I called down to reception I received no apology and explained that we would be leaving the room at 5.30 and be back at 6.30 giving them time to freshen up the room and provide us with clean towels. Unfortunately when we returned to the room at 6.30 it was still not cleaned. I called again and the lady was very rude on the phone, in the end she called the maids and we ended up having to go out without showering.
Another thing to watch out for is the phones, we were told it was $10 for one call!!
They also charge a daily amount for valet parking which was not explained to us when we booked.
Apart from this it's a good hotel.

  • Stayed April 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,246 reviews from our community

Traveler rating
    1,415
    584
    151
    54
    42
See reviews for
310
832
173
626
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed April 10, 2009

We originally picked the Magnolia due to an expedia deal and having seen several excellent reviews via Trip Advisor we arrived at the hotel with high expectations. The Magnolia did not dissappoint!

Rooms - Spacious and well presented, the kitchenette was stocked with crockery, coffee machine (no kettle though) and starbucks coffee. The extra refrigerator was useful too. Bathroom was large and had a dividing door with a separate dressing area/basin which was handy. TV had good selection of channels and our room on the 6th floor was quiet despite being next to the lifts.

Food - Breakfast was the same each day but of a good quality and constantly refreshed. Hot food on offer was self service - scrambled eggs, potatoes and bacon, all kept very hot (the plates were tiny though, i guess to stop people wasting food). Also on offer was selection of muffins, bagels, fruit, cereal, toast, juices and yoghurt. Starbucks coffee (and decaf) was on tap as was a selection of herbal/fruit teas. I got room service one night but did not particularly enjoy it, soup was cold, salad leaves were dry though the french fries were nice (they were more potato wedges than fries) not great for the price (and the 21% service charge)

Facilities - Gym on the top floor was clean, stocked with towels and water cooler. Rooftop pool area was also clean and tidy with good range of seating/tables. Pool too cold to use for the time of year and was unexpectedly shallow (3ft) Jacuzzi was the complete opposite being too hot to sit comfortably in.

Service - Staff were always friendly and helpful. They organised transport back to airport for my party and sorted out late check-out for me. Rooms were cleaned daily and mini bar kept well stocked.

Area - Downtown Houston is a business district. Aside from a couple of good bars (Flying Saucer was a good place and House of Blues) we found little to do there and very few shops. The Galleria was the closest shopping mall and was a $25 cab ride to get there. Hotel is conveniently located for the Toyota Center and Astros stadium and a short walk to the Metro for access to the Reliant Stadium (about a 30 mins ride)

In all i enjoyed my stay at the Magnolia and would reccomend it particularly if in town for business or having a short stopover. In hindsight staying in downtown Houston on a leisure trip and without a car meant several expensive cab journeys and few decent shops/restaurants/bars locally (the place was deserted at weekends). Read up about reccomended bars/restaurants in the area before you go and you wont get stuck wandering around looking lost like we did!

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 2, 2009

This is a class act of a hotel. I also liked how close it is to Minute Maid. I'm coming out to Houston in April 2009, but I'm not staying here due to the price.

  • Stayed July 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 28, 2009

I've stayed at the Magnolia half a dozen times for business over the past year, most recently for about two weeks on business. The benefits were the nice rooms and bathrooms, as well as the extras, such as breakfast, happy hour, and the cookie buffet. However, the staff (front desk and reservations) just couldn't seem to get it together and were less than responsive. My AC/heater never worked in 2 weeks, despite 3 requests I made for repairs. A Fedex package arrived, and no one informed me or delivered it until two days after it got there (thankfully I didn't need it anymore). Outside callers would call my room and it would go straight to voicemail and never ring in the room - this was never fixed despite 2 complaints. After one late night at work, both of my room keys failed to open the door - when I got to the front desk after having taken the elevator up and down to the 20th floor with full briefcases, the staff person asked me what I had done to demagnetize the keys. Other random bothers (which may seem nitpicky, but still can get a bit annoying after a long stay): no vending machines (only a water/gatorade machine in the gym), ice machines on every 4th floor, no newspaper delivered to your room, and a very limited room service/restaurant menu. On the bright side, the valet and housekeeping were great, there are a number of restaurants and bars nearby, and the complimentary shuttle service is invaluable.

I normally stay in the Galleria area when I come to Houston, which has been every other week for the past year - without a doubt, the Westin and the Omni have superior accommodations. I stayed at the Magnolia because my colleague didn't want to drive into downtown everyday for work. If you plan to stay in Houston over the weekend and aren't going to the ballpark, don't stay downtown - there's nothing to do, restaurants and shops are closed during the day, and the area is a ghost town (and slightly sketchy). If you need to be in Houston for business downtown for a day or two, it may be worth it to stay at the Magnolia for its shuttle and the nearby Main Street restaurants. I think I'll try the Alden or the Icon next time.

  • Stayed February 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biloxi
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 27, 2009

My husband & I stay here every year for our anniversary - and to attend Astros games. The rooms are absolutely FABULOUS and very cozy. We can walk to the ball game or to many local eateries. Pretty easy to find in a big city off of a very busy interstate.

  • Stayed July 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2009

Recently I stayed at the Magolia and found it to be wonderful. It has a W-hotel feel to it without all the loudness. The lobby is inviting with nice background music. Courtney and Genevive at the front desk were so helpful.
The room was very spacious and upscale. The entire 2nd floor lounge is worth going to every night for happy hour if you can. They serve cookies and milk after 8pm too! Super comfy feel to it. The few complaints I had were: only 1 glass was ever left in the bathroom along with only one bathrobe. Not enough towels in the bathroom either. The maid should have refilled the bucket of wine with ice but never did and upon delivery of the wine- which they charge 9.50 for gratuity- they forgot the wine opener. There is no music in the room just an alarm clock. While those are minor things, they would truly move this up to a boutique hotel.
All staff were very friendly including valets. Do yourself a favor as another reviewer wrote and use the garage around the corner for parking as it is 26.00 a night to use theirs and it is the same lot they use.
Located in a very cool area of historic downtown, I would happily stay there again~!

  • Liked — Room size and 2nd floor lounge
  • Disliked — maid service
  • Stayed February 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
1 review
5 of 5 stars Reviewed February 10, 2009

I love staying at The Magnolia. Everyone is always very friendly, professional, and curtious every time i stay with them. The beds are so comfortable, and i love the over sized tubs. Free cookies and milk at night... hello thats awesome! I especially love the rooftop pool, the view is amazing. Anytime i just want to get away i come to the Magnolia, I wouldnt stay anywhere else. When you first walk in the ambience is just so overwhelming in itself. I suggest staying here to everyone that i know because it is such a wonderful place. The only thing bad i can think of is.... check out! i just dont want to leave!!!!

  • Liked — i cant just pick one thing... its all amazing!
  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Magnolia Hotel Houston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Magnolia Hotel Houston

Address: 1100 Texas Avenue, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Free Breakfast Kitchenette Restaurant Wheelchair access
Hotel Style:
#6 Luxury Hotel in Houston
#8 Romantic Hotel in Houston
#14 Business Hotel in Houston
#22 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Magnolia Hotel Houston 4*
Number of rooms: 314
Official Description (provided by the hotel):
This boutique hotel in downtown Houston, Texas offers accommodations for leisure travel and extended stay guests, as well as space for meetings, wedding receptions, conferences, and special events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Sabre Hospitality Solutions, Hotels.com, getaroom.com, Priceline and Despegar.com so you can book your Magnolia Hotel Houston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Houston Magnolia Hotel

Owners: What's your side of the story?

If you own or manage Magnolia Hotel Houston, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.