I am in this temporary home for a few weeks and I wanted to commend the staff. Specifically, Mary at the front desk. While doing laundry one evening I witness another resident yelling profanities at her, threatening behavior and inappropriate conduct I could not imagine. Mary, with a firm smile continued to offer support but remained kind.
I have asked for help often... where's this? how can I get one of these? is there one close to here?
And while all the staff has been satisfactory I have found that Mary exceeds the normal performance by engaging residents, offering help before it is asked, and not disappearing from the desk for extended periods. She needs a promotion and a raise...and should train the others.
The only area I see for improvement is keeping the trash rooms empty. And also expanding the breakfast. There is only fruit, muffin, instant oatmeal or a granola bar. All the items are the same everyday. Maybe yogurt or different fruits, bagels. Not a free breakfast compared to other hotels. But there is coffee which is good.
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