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Extended Stay America - Houston - NASA - Johnson Space Center
2.5 of 5 Hotel   |   1410 Nasa Rd 1, Houston, TX 77058   |  
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Ranked #261 of 468 Hotels in Houston
Fort Worth, Texas, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Clean and Welcoming”
5 of 5 stars Reviewed May 27, 2014

Great location. Very friendly and professional staff. We stayed for three nights for a long weekend and really felt relaxed and refreshed. Thanks to Olga and her staff for a wonderful weekend. We will return!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review, May 29, 2014
Steve - Thank you for your great review of our property . It's great to hear that you were pleased with our hotel's location, friendly staff, and location. We look forward to welcoming you back in the future.
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75 reviews from our community

Traveler rating
    25
    18
    9
    5
    18
See reviews for
20
8
14
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Tucson, Arizona, United States
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 27, 2014

Ok we drove into Houston expecting no problem finding a hotel, however everything was booked!! We finally got a room here after a huge ordeal of booking over the phone, then the front desk refusing us a room, saying they were booked... anyway, we got into our room about 1:30am and it was disgusting... dirty towels in the bathroom, public hair on the toilet, stands in the toilet, used toilet paper, filthy countertops with water stains and more hair and the comforter had blood stains... dirty cup on the kitchenette counter and trash on the floor. I have pictures I will upload. We had to wake up early for a cruise and just slept fully clothed, not touching anything. We checked out early to head towards our final destination. Highly recommend you skip this one. Wow.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review, April 30, 2014
Julie - I appreciate you taking the time to write a review of your experience with us. The situation you described regarding your recent stay at our property is truly regrettable. We are very sorry for your experience. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. I do appreciate your comments, as it will only help us to improve. If you have any additional feedback, please contact me at jsc@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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New Braunfels, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 31, 2014

It is literally right across the street from Nasa, within walking distance to restaurants, cvs, and Nasa landmarks. The breakfast includes the standard waffle iron cream cheese bagel setup. Limited seating if the area has a few people eating.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas, usa
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 21, 2014

Overall poor- average stay. Rooms were clean. Bedding had a thin blanket. No linen sheet between blanket, and bed-sheet - Terrible.. Not sure if it was even washed. You get what you pay for. Coffee supplied in the room was terrible. Bring your own shampoo etc. Bar soap supplied. Dish washing soap ( small packet supplied). 2 spoons, 2 plates, etc supplied.

Elevators have terrible smell, so does the hall way. Breakfast was a joke. Were told at night when checked in that packed breakfast will be available in the morning. Had some fruits, granola bar, and muffins, and some coffee. But what can you expect for $ 65 a night.

Had a customer who had booked non-smoking rooms, but were not available at check-in. They had to drive to another location at 10 pm. They get overbooked from what I heard. MAKE SURE YOU CALL BEFORE YOU ARRIVE. If you have booked thru hot-wire or priceline ( per front desk) - hotel can not transfer you to another location if your booked room is not available. You have to call the third party you reserved thru.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review, March 25, 2014
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were not satisfied with your linens, amenities, or our grab-and-go breakfast. As well, I apologize that the elevator and hallways had an unpleasant smell during your visit. I will be meeting with our housekeeping staff to ensure this issue does not continue in the future. I really appreciate you bringing this to our attention. I hope that you will contact me directly, at JSC@extendedstay.com, should you wish to discuss this further. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
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Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 23, 2014

This hotel is a great value for the money. I had read a ton of reviews that were very negative so I was somewhat concerned. It would seem that a lot of these folks were expecting a 5 star hotel for the price of a 2 star hotel. My room was very clean and quiet. The staff is very friendly - no they are not the same as those at a 5 star hotel - but it would be crazy to expect that. I would very much recommend this hotel as a great value and would stay there again.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review, February 25, 2014
Thank you for taking the time to write a review of your stay. I am thrilled that we were able to provide you with a clean, quiet stay at an affordable rate. It’s great to hear that you found our staff to be friendly during your visit with us. Customer service is a top priority of ours, so I am glad that we were able to meet this goal.

Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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Melbourne, Australia
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 32 cities Reviews in 32 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 7, 2014

Stayed here for three nights while visiting the Space Center across the road. The room was clean on check-in. The bed sheets were clean and the mattress good quality. All appliances worked OK and were clean. Not the best place I have stayed in, but certainly worth the money and extremely convenient for the Space Center.
McDonalds across the road, Walgreens next door. Very convenient if you want to get a few things to cook in the room. Chinese and Italian restaurants a few minutes walk up the street.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review, February 11, 2014
Thank you for providing us with details about your stay. I appreciate your kind comments regarding our convenient location. As well, I am glad that you found your room and bed to be clean and comfortable. If you have any additional comments, please contact me, at JSC@extendedstay.com.

Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California, Usa
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 23, 2014

Have stayed here now several times and will not return. It needs a good cleaning, carpet and furniture have stains. I understand they only clean once a week but I was there for 9 days and asked for cleaning and it was never done.
Staff was friendly and the location for me was great, lots of restaurants and good walking after work.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review, January 27, 2014
I appreciate you taking the time to write a review of your experience with us. The situation that you described regarding the cleanliness of your room is unacceptable, and I sincerely apologize for your experience. I will meet with our housekeeping staff to ensure that these issues don’t occur in the future. If you would like to discuss this further, please do not hesitate to contact me at jsc@extendedstay.com. We would love to have another chance to provide you with a better experience the next time you’re in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Houston - NASA - Johnson Space Center

Address: 1410 Nasa Rd 1, Houston, TX 77058
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #261 of 468 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - NASA - Johnson Space Center 2.5*
Number of rooms: 122
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Also Known As:
Extended Stayamerica Houston-Johnson Space Hotel Clear Lake City
Extended Stay Clear Lake City
Clear Lake City Extended Stay

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