This place is horrible. Don't let the pictures fool you.
The staff is friendly and the location is great and you get Free wifi, but otherwise the accommodations felt gross; stained towels, stained sheets, grime all over the bathrooms and the elevators smelled absolutely putrid.
I didn't see the stains until the next morning of course. I mentioned it to management and although they were nice I don't think they spend much time doing quality control and it show in all aspects of this hotel.
Their complimentary breakfast was semi-brownish bananas and stale bagels all jammed onto one tray on one table with coffee. No napkins, No knives for cream cheese! Seriously!!!
They also like to 'mistakenly' charge you for extras. They charged me for two days of valet parking when I really used one day. They charged me for room incidentals when I absolutely did not open any of their cheap cookie bags or water bottles.
I had to spend at least an hour on the phone with managers to get a refund. They never refunded me any of the funds. I had to dispute it with my credit card company.
I don't recommend this hotel at all.
- Official Description (provided by the hotel):
- The Sam Houston Hotel, first opened in 1924, has completed a complete renovation in the Spring of 2013. A perfect mixture of contemporary design and Texas culture, The Sam meets all of your business or leisure needs. Each of The Sam's spacious rooms come equipped with the latest conveniences, such as LED TVs, WiFi with up to 20mb of bandwidth, and Keurig coffee makers. Our hotel is ideally located downtown in the central business district, walking distance to all major event venues, restaurants/bars, and the Metro light rail. A truly Houston boutique hotel, the new Sam Houston Hotel is one-of-a-kind. ... more less
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- Also Known As:
- Alden-Houston Hotel Houston
- Houston Alden Hotel