This was my first time staying at the Sam while in Houston for work. First impression was a bad one as the lobby smells like backed up sewage. I thought perhaps something was going on to cause it and asked the gentleman at the front desk who told me he didn't smell anything, but that other guests had complained too. It was not a mild smell, it was pungent. Thankfully the smell had not migrated to the rooms. But when I got to my room I realized they had put me in a handicap accessible unit. Normally this isn't an issue, but the Sam's design is a bathroom where you have to sit down to shower (no tub and the shower head could not be adjusted upwards) and window coverings consisting of only a thin pull-down mesh shade. I called the front desk and requested a new room which was much better. But things never really improved. Among other things: One night someone began vacuuming in the hallway at 10:45pm. I ordered breakfast one morning and only received half my order, housecleaning didn't restock coffee 2 of the 3 days and when they did they left me only decaf and I had to go down to get coffee each day. By the 3rd day the sewage smell had made its way into my room via running the AC unit. So I left the AC off. I don't recommend this in Houston. Staff was friendly and I think they were trying to do a good job, but it's clear the leadership here is lacking and they don't have standards in place. I'll never be back and our company terminated our arrangement with this hotel.
- Official Description (provided by the hotel):
- The Sam Houston Hotel, first opened in 1924, has completed a complete renovation in the Spring of 2013. A perfect mixture of contemporary design and Texas culture, The Sam meets all of your business or leisure needs. Each of The Sam's spacious rooms come equipped with the latest conveniences, such as LED TVs, WiFi with up to 20mb of bandwidth, and Keurig coffee makers. Our hotel is ideally located downtown in the central business district, walking distance to all major event venues, restaurants/bars, and the Metro light rail. A truly Houston boutique hotel, the new Sam Houston Hotel is one-of-a-kind. ... more less
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- Also Known As:
- Alden-Houston Hotel Houston
- Houston Alden Hotel